Smartchoicesecurity Reviews 7

Ordered a Lockmaster gearbox which had two design options but with the same part number. There was nowhere to note which was which so I assumed it was a generic item.
The gearbox was not the one I required, although it arrived the next day, so spent 5 hours trying to get through on the phone. Eventually succeeded to be told send an e.mail, which I did. No acknowledgement so sent again. Still no response. Why do British companies have such a useless aftersales service. I now have an unsecured door, so will have to purchase another from somewhere else as I do not trust this company to sort it out. Poor service, I do not recommend.

Ordered 2 locks did not arrive .Poor service called 5 times no response . I was told Richard would get in contact. Scam company stealing your money stay well away

I ordered a security camera on 31st of May and paid for next day delivery.
Today is the 13th of June and I still haven't received the item.
I have emailed them and spoken with them on the phone four times, every time being told there is nothing the person on the phone can do apart from passing my information on to someone else.

Excellent service from Richard and Alex. Design and installations for AIrbnb remote access locks and Cameras. Job done well and fair priced.

Bought a smart lock from this company, it has been delivered in a couple of days and got excellent service from Matt who helped me work out what kind of look I needed for the kind of door I have. All good.

Ordered a replacement door catch on a Sunday afternoon, paying a significant extra sum for next day delivery. Admittedly it was a bank holiday weekend but it didn't arrive until the Thursday. Tried contacting the company several times but the phone system just kept taking you back to the beginning and I never got through to even leave a message, let alone speak to someone. Emailed several times but no response at all. Totally awful service. Definitely wouldn't use this company again.

Dear Smart Choice Security, I am writing to say thank you. I ordered my item on Friday afternoon and it arrived today, Monday morning. I was surprised and pleased because:

1. You sent me the item I ordered.

2. Even though I ordered it late on Friday it still arrived on Monday.

Now, you may think that this is not that mind-blowing of an achievement on your part but you wouldn't believe how difficult it has been to just get these basics right for other retailers. One of the orders for the same item took seven days to arrive and it was not the item but two padlocks, with a packing slip which had a photo of the correct item on the packing slip! And to return the incorrect items was even more of a nightmare.

So, thank you for being normal and efficient, I mean that as a compliment.