BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
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Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... See more
Company replied
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... See more
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... See more
Company replied
Company details
Written by the company
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Contact info
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, United States
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3.3
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Wonderful people ......great service
Wonderful people ......great service. They have been scheduling my trips for many years and I couldn’t be more pleased.
January 29, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback and your loyalty! We strive to provide you with great service and value. We are happy to know we are taking care of you. We look forward to helping you plan your next cruise vacation.
excellent customer service
January 29, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Providing great service combined with excellent value is important to us. Thank you for allowing us to assist you with planning your cruise vacation. We'll be ready to help you plan your next one.
Very pleasant and professional
January 28, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide you with great service and excellent value. We appreciate the opportunity to work with you to plan your cruise vacations. We look forward to helping you plan your next one!
For cruise booking
For cruise booking, I usually check price with my favorite cruise liner Holland America and also various agents, but always finally call my favourite agent and friend Bob Friedman to match or improve the best price available elsewhere, and then book my trip with him. And Bob is a wonderful guy, always patient with me and always tries to save my money. Right now, for my current fully paid booking, he is going to talk the cruise liner if I could get their very recent price drop.
January 28, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to know that Bob does all he can to take care of you. Know that at Smartcruiser.com we strive to ensure our clients have the best available deals combined with great service. Thank you for your loyalty
Highly recommend
Efficient, prompt and friendly. This is my fourth cruise booked through them.
January 19, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback and loyalty! We are grateful for the opportunity to assist you with your cruise planning.
I am very much pleased with the…
I am very much pleased with the representative from Smart Cruiser. I found her to be polite ,helpful and professional.
January 17, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your kind words. We hope you'll reach out to us again when you are ready to plan your next cruise vacation.
Very helpful!
January 3, 2020
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad you found our service helpful. We do our best to provide our clients with great service and extra value. We look forward to helping you plan your next cruise vacation.
Jennifer Boose is the best of the best.
Jennifer Boose is the best of the best.
I only got an extra $100.00 on on board credit, but also was eligible for a suite for only $5.00 a day. Thanks Jennifer & Smart Cruiser.
V/R William Ambler
November 21, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoy working with Jennifer. And what a fantastic deal you received on the Ocean Suite. You'll enjoy that for sure. I do see notes on your reservation that you have a $150 onboard credit as the extra value from SmartCruiser.com Enjoy your cruise and we look forward to helping you plan your next cruise vacation
Jennifer is the most wonderful to deal…
Jennifer is the most wonderful to deal with. We’ve booked several cruises with her. Always great to deal with. Highly recommended.
November 19, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty and recommendation! We agree, Jenn takes great care of her clients. We look forward to continue to work with you.
Thank you to the professional and…
Thank you to the professional and prompt conseil of Smart Cruise. We suggest Smart Cruise to everyone who wants a mediator and a professional conseil.
November 17, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. At SmartCruiser.com we do our best to ensure you receive great service and value for your cruise vacations. We appreciate your referrals and look forward to assisting you again.
Competent and responsive
Consistently provides competent and efficient service. Always very responsive to requests for information and bookings.
November 17, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate that you took the time to compliment us on our service. We take pride in caring for our clients and ensuring you receive extra value. We look forward to helping you with your next cruise vacation
Very easy to deal with very pleasant…
Very easy to deal with very pleasant personnel quick service
November 15, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoyed planning your cruise vacation with SmartCruiser.com Providing great service and extra value for our clients. We'll be happy to help you plan your next cruise vacation. Thanks!
Great follow up and pricing
Our SmartCruiser agent was excellent at follow up and obtaining the vest value that we could get.
November 15, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you so much for your feedback. It's great to hear that our agents are taking care of our clients. We do our best to ensure service and value for each vacation. We look forward to helping you plan your next cruise.
Disappointed
When we became aware that our cruise had lowered the prices. I called to see what Smart Cruiser could do to help us. I spoke with an agent that said there was nothing they could do. I then asked to speak with a supervisor, who said she would see if there was anything Smart Cruiser could do to help us. She said she would be getting back to me in a day or two. I never heard back from her. Very poor service.
If the supervisor replied, please post that email. I do not believe it exists.
As I have already stated, the supervisor never responded to me. This email from the agent was before I had spoken to the supervisor.
November 13, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. It's always our priority to ensure guest satisfaction on service items within our control. Final payment for your cruise was due in August by cruise line policy. When you reached out to us in September regarding a new promotion the cruise line was having, we did contact the cruise line on your behalf. However, per the cruise line, the new offer could not be applied to previously made reservations. The offer was only valid on new reservations. Since we were past the final payment due date and within the cruise line's penalty phase, we could not cancel and rebook you with the new offer as this would have not been in your best interest.
We have a record of the email sent to you with the cruise line's response to our request. Our apologies if you missed this important communication. While we do provide an enhancement directly from us with each reservation, we are still bound by the cruise line policies with regards to their promotions. We are sorry you missed our follow up to your request.
Happy to provide you with the email that was sent to you on Sept 10th at 12:42 PM. We have no reason to misrepresent ourselves. The cruise line would not allow us to apply the promotion to your existing booking. The new promotion was for new bookings only. We have to follow cruise line policies. However, we did offer you extra value and provided you with extra value of $175.
From: "jenn@smartcruiser.com" <jenn@smartcruiser.com>
Sent: Tuesday, September 10, 2019 12:42pm
To: arnoldbowman@aol.com
Subject: Gratuities promotion
Hi Mr. Bowman,
I have word back from my Manager that we can not add the gratuities perk onto your booking. It was for new bookings only and began 9/9/19. I'm sorry that it wasn't available at the time of your booking but, I do believe with our onboard credit of $175 that we are still very competitive with any other agency current offer.
My apologies that you feel slighted by this process and hope that we can continue to be your agency of choice going forward.
Jenn
Jenn Zito
Cruise Sales Agent
Palm Coast Travel / SmartCruiser.com
4800 N. Federal Highway, Suite D-200
Boca Raton, Florida 33431
(561) 393-7377 Ext. 5124
When you booked your cruise, you received any applicable offers available from the cruise line and our bonus offer of onboard credit. Cruise line policy and final payment due dates meant we could not cancel and rebook your reservation because you would have incurred cruise line penalties. At Smartcruiser, we did all we could to provide you with service and extra value, as is our practice. We hope this will satisfy you that we followed through for you. Your disappointment is with cruise line policies. Hopefully you see that we followed through for you and provided you with the extra value. Thank you for the opportunity to address your issue
excellent customer service
Very knowledgeable, professional excellent customer service.
November 12, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your kind words. It's our goal to provide our clients with excellent service and extra value when we plan your cruise vacation. We hope to plan your next one for you!
Reply from SmartCruiser.com
Thank you for your feedback. We are glad you enjoyed working with Patti and your cruise vacation. We look forward to helping you on your next cruise vacation.
your rep Kim is always there to help…
your rep Kim is always there to help you.
November 9, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We agree! Kim is helpful and knowledgeable. At smartcruiser.com we strive to provide our clients with great service plus extra value on each reservation. We look forward to continue working with you.
I had always used my travel agent to…
I had always used my travel agent to book Cruises but this cruise was decided on at the last minute. I wanted to move quickly and called Smart Cruiser. I was very happy with the agent’s help. She got everything squared away and got me booked in the room I was interested in. Job well done.
November 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad we were able to help you plan your last minute cruise vacation. Our goal is to provide great service to help meet your needs plus add extra value to your reservation. Have a great time on your cruise. We look forward to helping you on your next cruise vacation.
I've always have gotten the best deals…
I've always have gotten the best deals with smart cruiser
November 5, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do strive to provide you with extra value when planning your cruise vacation with our knowledgeable travel advisors. We thank you for working with us and look forward to helping you again.
A great company ambassador
I have booked several cruises with Smart Cruiser. The most important reason I keep coming back is Bob Friedman. He happened to help me with my first cruise and I see no reason to book my next cruise with anybody else. Bob is very helpful and professional, yet also friendly and funny and a delight to talk to. I wish I could meet him personally. I guess I will have to travel to Boca Raton one day. Anyway, thank you Bob.
October 25, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We agree, Bob is a wonderful Travel Advisor and are so happy he is a part of the SmartCruiser team. We are grateful for you loyalty and look forward to continue working with you and providing you with great service and extra value on your next cruise vacation.
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