I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... See more
Company replied
Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... See more
Company replied
I’ve found writing reviews on this site to be frustrating. Even after submitting a review along with proof of purchase, it doesn’t get published. It feels like a waste of time when genuine feedback is... See more
Company replied
Company details
Written by the company
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
Contact info
700 El Camino Real Suite 120, 94025, Menlo Park, United States
- sayhello@smartcustomer.com
- smartcustomer.com
1.6
Bad
305 reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam reviews
Scam reviews. They charge business $ to remove negative ratings and give more better ones for $. Best to stick to bbb , trustpilot or sellerratings, were business can't take off negative reviews.
May 23, 2022
Unprompted review
Reply from SmartCustomer
Hi there, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. We don’t in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake
Improper Service & Protective support of Facebook
This is to request Site Jabber to assist in solving the lethargic response of Facebook to a Recent Hacking done by an imposter James Paul. This Person has Stolen my identity, on my the site of Nissim Moses Facebook.com to that of James Paul- (From Puerta Rico with an address in New York.) also in addition he has changed my password on Facebook and on every article posted on my Facebook under my name of Nissim Moses Changed it to James Paul. I tried very hard to retire control of my site but till today The Facebook Team has been non co-operative. Even changing my Password which has been change during the Hacking Process is not possible. This implies that Facebook does not check the validity of Password Changes by checking thoroughly the identity of the person requesting the Change. Further Facebook Request a person to select out of some 100 plus forms the correct form and describe to them the problem in less than 500 words the whole complex problem. After some-how making the effort and sending them a request, we have still not received any response or solution to the problem. Please Help. Nissim Moses
Picture of Imposter James Paul
May 17, 2022
Unprompted review
Reply from SmartCustomer
Hi Nissim, we can’t imagine how frustrating this situation may be. Based on the information you shared, we unfortunately wouldn’t be the appropriate contact to help, as Sitejabber is a review platform that allows businesses to manage reviews as well as a site that allows people to review products, companies, and services. We kindly ask that you please leave a review for Facebook for further assistance, as this has no affiliation with Sitejabber. Thank you.
sitejabber should be held accountable for FAKE REVIEWS
For months I tried to warn others about a scam company called finvestings.com who are owned by Sanako Service Ltd who are registered in The Marshall Islands. I am assuming Trust Pilot looked into the company and found that they are a scam company but sitejabber did nothing but allowing fake positive reviews. Totally disgusting
April 4, 2022
Unprompted review
Reply from SmartCustomer
Hey Miss G, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. Reviews are flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#fake
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. If you have additional concerns, please reach out to sayhello@sitejabber.com. We’re happy to help.
Scammers
They emailed me to sign up for their service, giving me a link to reviews they have for my business. Upon looking I found 3 fake 1 star reviews for my business in their site. A horrible attempt at manipulating emotions negatively to get sales.
I'm also not interested in reaching out to scammers to get this cleared up with money, they are obviously not real.
March 29, 2022
Unprompted review
Reply from SmartCustomer
Hey Nathan, we do reach out to businesses to make them aware of reviews that are left. Our platform is for the monitoring, collection, and publishing of all types of reviews – and across multiple sites, not just Sitejabber’s. Customers do get a “Resolution Window” that allows them to address any issues raised in a review.
We’re happy to help you get the inaccurate reviews left on your business resolved, please reach out to us at sayhello@sitejabber.com.
Great Platform 🥰🥰
March 28, 2022
Unprompted review
Reply from SmartCustomer
Hey James, thank you. We think you’re great too.
Wow I got my Profits today I never…
Wow I got my Profits today I never believe this was real until my Dad got his Profits from investing in this Platform so I also gave it a a try and I got my Profits Today
Rest Assured ❤️🔥❤️🔥
Shanila Coleman
March 28, 2022
Unprompted review
Reply from SmartCustomer
Hey there, looks like you left your review on our company’s Trustpilot listing by accident. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products, and don’t have anything to do with investments, profits, or anything of the sort. We ask that you please move your review to the correct business. Thank you.
liers and or scammers
They often time lies and do not let me get bakc into my google account and then proceed to presumably assign fake accounts with 1 or 2 reviews to leave a high rating on this site with very little evidence proving such "high quality" and often times have seemingly false reviews and rather...bias, as well as having bad customer support.
March 23, 2022
Unprompted review
Reply from SmartCustomer
Hey Ryan, can you send us more details at sayhello@sitejabber.com? We will be waiting for your email. Thanks.
False star counts across most reviews, don't trust
Having looked at sitejabber reviews for a company, 50% of the 5 star reviews were actually people complaining about the end company,, there were over 2,000 reviews for this company. Therefore sitejabber is completely fake, they associate a completely different star count then what the reviewer has stated
March 15, 2022
Unprompted review
Reply from SmartCustomer
Hey Michael, we appreciate the opportunity to address this concern. The overall rating of any business is a weighted average, with 50% coming from the average rating of all reviews, 25% coming from an average of all reviews written in the last 12 months, and 25% coming from an average of all reviews written in the last month. Should the 12-month or 1-month weighting periods be without reviews, that period is assigned an “average” rating (e.g., 3 stars). We hope this information helps.
Good resource to check reviews.
Good resource to check reviews.
I used this site together with trustpilot.com to cross check reviews and am happy with both sites
March 12, 2022
Unprompted review
Reply from SmartCustomer
Hey Raul, thanks for taking the time to leave us a review. 🙂
Honest customer focused reviews
Honest customer focused reviews. Not bought and paid for like on this site
January 10, 2022
Unprompted review
Reply from SmartCustomer
Sandy, thank you for the review. You nailed it! :)
Doesn't let me signup
Doesn't let me signup. Always gives the error that " please tryagain later" I wonder why is it happening.
Please fix this!
December 14, 2021
Unprompted review
Reply from SmartCustomer
Hey there, we’re so sorry you're experiencing technical difficulties. Can you please reach out to us at sayhello@sitejabber.com? We’re happy to look into this for you.
Horrible website
Can't just post reviews to help people when you want to post you're forced into signing up...wouldn't be so bad if I was forced to upload a receipt for proof of purchase fore their algorithm would probably delete the review. Total BS site.
November 5, 2021
Unprompted review
Reply from SmartCustomer
Hey Matthew, we’re sorry for the frustration signing up must’ve caused. We do this to reduce the amount of spam, bots, or falsified reviews left for businesses. Proof of purchase is sometimes requested to verify that a review is left by a real customer. Hope this helps.
Ross Dress for Less Store Associates Rebecca and Cliff Positive Feedback !
Good morning to everyone that work for the Ross Dress for Less Stores Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very Good day at work ok smile. In ending I want to tell all of yous that two of your very wonderful Staff members name Rebecca and Cliff that are very very very wonderful Associates are always so very Professional Helpful and very very Caring to me and also to all the other Customers too ok smile. Last of all both of them have very very very Excellent Communication Skills and knows and loves their job so very much ok smile. Finally before I end I say that both mention above are always very very very Positive Representatives for Ross Store that both of them work for located at 7250 E Broadway Blvd, Tucson,AZ 85710 ok smile. Now last of all from me to all of yous please have a very very very Happy Tuesday day, night enjoy take care ok God Bless .
Sincerely,
Morris W Conway Jr
October 5, 2021
Unprompted review
Reply from SmartCustomer
Hi Morris, it looks like you have submitted a review here of a different company. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. Feel free to move your review so that Ross gets the credit – thank you! :)
Don’t trust sitejabber
I’ve just found a review supposedly made by me on sitejabber of a really bad online clothing. The review praises the company. I didn’t write the review but it comes from my profile!!! I also sent a review about 3 weeks ago to sitejabber on a fragrance company (fragrance direct). I wrote a very good review, but sitejabber hasn’t published it. The other reviews on sitejabber are mostly bad for fragrance direct.
September 16, 2021
Unprompted review
Reply from SmartCustomer
Hey Jane, we’re sorry for the frustration this must’ve caused. Can you send us an email at sayhello@sitejabber.com so we can look into your profile?
Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. Sitejabber also uses a Review Filter and algorithm that attempts to display only the most relevant content by screening certain reviews. You can learn more athttps://www.sitejabber.com/faq#fake
Another website weaponising reviews at the expense of small businesses.
SiteJabber is another website weaponising reviews at the expense of small businesses. Their business model is simple, create a space for posting anonymous reviews which are often of defamatory nature and then approach businesses to claim their front storefront and make them pay subscriptions for attempting to salvage their online reputation.
Nothing new.
September 8, 2021
Unprompted review
Reply from SmartCustomer
Hello, your feedback is important to us. To clarify, any business can use and create a Sitejabber account for free. You’re welcome to upgrade at any time to take advantage of our more advanced features. Anonymous reviews are not permitted on our site. Feel free to reach out to us at sayhello@sitejabber.com, we’re happy to help with any further concerns.
I recieved an email advising the huge…
I recieved an email advising the huge number of those seeing my review. I have never reviewed on sitejabber and trying to log in through facebook of course failed.
September 6, 2021
Unprompted review
Reply from SmartCustomer
Hey Tony, we’re sorry you're experiencing difficulties logging in. Can you please reach out to us at sayhello@sitejabber.com? We’re happy to help.
Very bad website
Very bad website. when I log out from Sitejabber my review will not show. disappointing
August 12, 2021
Unprompted review
Reply from SmartCustomer
Hey there. In an effort to show only the most relevant reviews, Sitejabber uses a Review Filter and algorithm that screens certain reviews. The filter isn’t perfect, but it is dynamic and always learning. You can learn more at https://www.sitejabber.com/faq#filter
sending in the end to sigh in...
sending in the end to sigh in...
FFFF
August 11, 2021
Unprompted review
Site Jabber do not aid scammers
Site Jabber is a great platform to share your reviews with others. The only problem I have is that fake reviews claiming that companies are great are allowed up on the site without having to prove that they are genuine customers. When those fake reviews go up they allow Finvesting to scam other people which is WRONG. Critical reviews are scrutinised My opinion also goes for Trust Pilot.
July 28, 2021
Unprompted review
Reply from SmartCustomer
Hello Miss Gee, thanks for the feedback. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved (although this may take time).
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
These guys are blackmailers
I wish I could give -5 starts or 0 stars. These guys are blackmailers. There is no way of handling fake bad reviews on SiteJabber. They will force and blackmail you to buy their premium plans to cope with bad reviews. Even they won't let you take your business listing of the SiteJabber instead they will blackmail you to buy their paid plans.
July 19, 2021
Unprompted review
Reply from SmartCustomer
Hi Eva, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. Sitejabber combats fake reviews in a multitude of ways, including using complex algorithms to track the ever-evolving patterns of fake reviews, and deploying a moderation team that spot-checks reviews. While we highlight some awesome features on our paid plans, we do not blackmail anyone to do anything. You can always use Sitejabber at no cost. In the spirit of full transparency, business listings are made available so anyone can research any business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.