smartdeconline.com Reviews 32

This is a fraudulent company. The goods they sold me were totally misrepresented and the description was lies. Also they claim on their web site under 'Our Story' to be an American company based in California, their web address is smartdeconline.com, but they are based in China. The company contact is Zeng Yunting and the address is 179, Xinhe Road, Shenzhen, Guangdong, China. Steer well clear. I purchased drinking glasses described as 100% crystal, hand blown, made by artisans. The pictures looked lovely. I paid £46 for a pair. What arrived was 2 machine manufactured glasses of poor quality, almost plastic in how they felt, I would not have paid £5 for them in Tesco. When I complained to the company they made it as difficult as possible to return the items. They refused to send a return label, and said the return was at the purchasers expense even though the product had been significantly mis-represented, they refused to give a return address unless it was requested directly, they stipulated what carrier could be used, told me how expensive it would be for me to return the items, used scare tactics to try and dissuade me from making the return and offered me £6 back to not return them. I am now £58 out of pocked and waiting to see what excuse they make to avoid paying the refund. If I could give zero stars I would.

This company uses pictures from legit sources to scam customers. DO NOT TRUST THEM

They show you false picture of item to sell and then they send you a piece of garbage! Total scam, worse company I had known

I ordered 2 fire lanterns and received 2 jars with fairy lights stuffed in them! My 5 year old could have done a better job. Have no way to contact this company. Something needs to be done about this scamming company.also i was charged in American funds although the address inbox came from Ontario.

Ok, last update on this miserable purchase. Received the so called items. The items ordered were 3 cats, 1 dog, 1 eagle. The eagle was not received at all. The dog was not the type of dog I chose. The items were supposed to be CRYSTAL. What I got was 4 rudely painted plastic/resin. I guess the pictures of the items I thought I was buying were AI. I’m so disgusted with someone that would so fraudulently misrepresent their items.

The product photos AND descriptions are AI GENERATED. None of what they're selling exists. This is a scam. Do not fall for it.

My wife bought an item purporting to be an embroidery kit for Easter eggs. What she received was nothing of the sort. The item supplied was a sewn together print of the item advertised. One of which had a part hot glued to it. Disgusting rip off. Do not use this company. Also check Amazon as there are similar reviews for the same item from other suppliers.

Nothing I received was like the items on the website. Everything was pricey also even if they had been what I thought I was ordering. Packaging was horrible. One of the items,an urchin shell lamp was all in pieces. The felt embroidery kit eggs were printed fabric - not even felt. They were not kits, they were finished garbage. Pay Phone booth was not 1:12 size but larger, and looked like crap - very poorly made. Stay away from this scammer.

Ordered human skulls for fire pit, they were the size of a Barbie doll. Do NOT buy from this company!

SCAM!! This is a fraudulent company, bought a glass stainless lamp and received, after more than a month, something that has absolutely nothing to do with the item on the website. Trying to get my money back, they want me to return the parcel being me who must pay for the fees and only when they get the item (if they do) "they'll refund"
I reported already to the police. This type of companies must be banned!

I feel like a schmuck falling for this caper. Goods received bore little resemblance to the website pics and one item was in broken bits. I don’t suppose I’ll be the last victim which is sad. What can we do to close the site down? Sense check before you buy… and then check Trust Pilot.

Item received was broken. Dragon stained glass lamp, was painted ceramic like material, no plug or or light bulbs as advertised. Was fiber optic lights, battery operated, can't luminate through paint. Dimensions are in metric.
Refund offered 20%.

Don't order from this company. I ordered an item and received it cracked. When I contacted the company they asked if the light worked. What light!! When I asked for a refund several times I never heard back.

Pay with PayPal to be guaranteed! If you have no money back guarantee stay away! These people play with the balance in the current account! With our money they always have a sum constantly present in their current accounts without selling anything or, if anything, something of little value. They respond to emails saying they have shipping problems and not to worry! Liars! In Italian this is a scam! Don't trade! The governments where these scam companies are based should persecute those who tarnish the name and products of their economy.....

Do not order from this site. They only take money and send out junk. I ordered a glass raccoon lamp with a great design as shown in the photos. What I received was a small, ugly plastic cat that is very cheaply painted.

Stay away from this site!!!

Since 0 is not an option I had to choose one star. I ordered 2 Farmhouse Wreaths which in the image is a large grapevine wreath nicely decorated with large bells. What was sent was a 10" cheap wreath with tiny bells not close to what was pictured. This is a bait and switch company. Do not order from them!!!

DONT EVEN THINK ABOUT ORDERING FROM THESE COWBOYS.

PAUL MURPHY

Total scam!! I ordered two 30"farmhouse door wreaths and received two significantly smaller (maybe 12")wreaths. They were cheap and not at all what I ordered. I contacted the company for a refund. They responded promptly but neglected to give me the return address. I emailed again and finally got the address in CHINA (!!), along with a long list of instructions that ensured it would be virtually impossible to return the items and receive any kind of refund. They did offer a 'financial negotiation' ...15% refund and I could keep the wreaths! No, thank you. I wish I'd read the reviews before ordering. DO NOT ORDER from this company; total bait-n-switch.

Actually this is zero stars!
Dishonest images of products.
How can this site go on without any consequences to them!???!! I ordered a wreath a never even received a confirmation email my but payment went out in a day!!
Every single review from others is spot on!
I have tried to reach their support desk but have yet to get a response,which they clearly state will be within 24 hrs,….. still waiting,and that was ten days ago.

How dare there be a full page on how and you can be refunded only to have at the end of that verbal warning that you probably won’t have a chance in hell of getting one, there is only one way to initiate the process, and you know it’s with the email address that doesn’t get responded to. Nice right?.
No phone number contact either.
I too have done some of my own “publicity” for this company and hopefully because of it they will be shut down and charged with fraud!

Never received my order. Contacted them several times showing my charge to my account. I will be disputing it with my credit card company. Terrible service.