what a brilliant service. i went for an emergency appointment today, this was my first time at this dentist. i was genuinely so pleased with the service, the reception staff were really polite and f... See more
Company replied

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what a brilliant service. i went for an emergency appointment today, this was my first time at this dentist. i was genuinely so pleased with the service, the reception staff were really polite and f... See more
Company replied
The Dentist is a lovely man and he is very thorough, giving advice when you have questions on any teeth problems. He is knowledgeable and has a calming manner, which helps if you feel slightly nervous... See more
Company replied
I am very anxious about the dentist and often feel overwhelmed when visiting but today I had a pleasant experience and I am truly thankful for this. I am so pleased with the outcome and that throughou... See more
Company replied
After finding myself really lucky to finding a new Dental practice, I visited for my first appointment and found the reception staff very helpful and friendly. I have been really pleased with my denta... See more
Company replied
At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.
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Dental Essentials

21 Richmond Terrace,, BB1 7BL, Blackburn, United Kingdom

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Reply from Smart Dental Care - Richmond Terrace Dental Centre
Don't even see a dentist for a check up. Make ya sign treatment plans on the spot. Ask publicly what medication you're on. Nothing 'smart' about this practise or it's dental practises.

Reply from Smart Dental Care - Richmond Terrace Dental Centre
I write this with an open mind. I like the Dentist, I've been there for many years. But the changes implemented are not the best. This has been turned into a semi-private Dentist and appointments are sparce. Its a sad thing to see, and if I could move surgeries, I would... ( NHS Dentists are also sparse and difficult to get hold of !)
The receptionists are really nice and do their best to accommodate you, it isn't their fault that there are limited appointments. The Dentists themselves are also really nice, but currently they are away for months on end and lots of annual leave. ( I appreciate everyone needs their holidays and leave for what ever reason!) But contingencies must be in place for emergencies, of which it seems they are not.
Its gone downhill rapidly and its very sad to see.
Hopefully the Practice Manager will do more to ensure this practice becomes a lot better. But at the moment, its very difficult to deal with this surgery at present.
Please, listen to your patients. Especially those who are in need of appointments and cant get them!
(* Edit, This is the Blackburn Branch, Richmond Terrace *

Reply from Smart Dental Care - Richmond Terrace Dental Centre

Reply from Smart Dental Care - Richmond Terrace Dental Centre
I am a nervous client, the dentist was kind, calm and reassuring. The reception staff are efficient and friendly. The appointment was on time.

Reply from Smart Dental Care - Richmond Terrace Dental Centre

Reply from Smart Dental Care - Richmond Terrace Dental Centre
The dentist was lovely very professional made sure I was completely numb before procedure, Im quite a anxious patient but she kept checking I was okay though it

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Good service nice dentist everyone was friendly and accommodating

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Booked in for check up with unqualified dentist

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Never going again scared me out of my wits i dont feel comfortable at all I went in for a deep clean really scared me I didn’t get it done am never going back all they do is care thru dont reassure u of any treatment the dental assistant by the chair kept freaking me out i fem so scared my whole body was shaking 🫨 no comfort words either never going again

Reply from Smart Dental Care - Richmond Terrace Dental Centre
The check up went well with good advice from the dentist.

Reply from Smart Dental Care - Richmond Terrace Dental Centre

Reply from Smart Dental Care - Richmond Terrace Dental Centre
I expected my teeth to be cleaned slightly at appointment as normal. Disappointed it was nt done.

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Dentist was very explanatory when I asked questions. He advised regards dental hygiene. I was able to book my follow up straight away.

Reply from Smart Dental Care - Richmond Terrace Dental Centre

Reply from Smart Dental Care - Richmond Terrace Dental Centre
The secretarial staff are

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Excellent dentist and hygienist.
Both very professional and gave me very good advice.

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Very good no pain friendly talked me through what he was doing to me very professional.

Reply from Smart Dental Care - Richmond Terrace Dental Centre
Like many quite anxious at the dentist,but I had a lovely lady who told me step by step what she was doing and really reassured me

Reply from Smart Dental Care - Richmond Terrace Dental Centre

Reply from Smart Dental Care - Richmond Terrace Dental Centre
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