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Smart DNS Proxy Reviews 5,778

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TrustScore 5 out of 5

4.8

DNS Provider
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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and value for money, highlighting its reliability and effectiveness over many years. The customer service stands out for its exceptional speed and efficiency, with many people noting that issues are resolved quickly, often within minutes, and that the staff are very helpful and caring. Reviewers appreciate the proactive approach of the support team, who keep them updated and offer solutions, making the overall user experience smooth and stress-free. However, some customers also noted occasional unreliability with certain streaming services and felt that customer service responses were sometimes generic or slow, leading to frustration. A few other people also felt that the setup could be complex and that the company didn't always communicate outages effectively, causing them to seek alternative providers.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising its excellence... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the excellent, fast,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the speed and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Consumers find the user experience to be positive, with many reporting that the service works as intended and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll g... See more

Rated 5 out of 5 stars

I’ve been using Smart DNS Proxy for a while now, and it’s by far one of the best choices I’ve made. It’s very easy to set up on multiple devices and offers a wide range of locations worldwide. What re... See more

Rated 5 out of 5 stars

Always quick help. I am talking minutes and not even hours. A strong ambition from support person to get all details clarified and willingness to communicate an extra loop of e-mails. So far, after ma... See more

Rated 5 out of 5 stars

I've been using Smart DNS Proxy for a few years and finally signed up for life due to the ability to stream content from a variety of geoblocked sources from around the world. Support has b... See more

Company details

  1. DNS Provider
  2. Internet Service Provider
  3. VPN Service

About Smart DNS Proxy

Written by the company

Smart DNS Proxy provides access to more than 400 global video and music streaming services online! Our Smart DNS service is faster than VPN, simpler to set up and works on almost any device including, PC, Mac, Smart TVs, Media Players, Tablets and mobile phones.

You may sign up to Smart DNS Proxy with a 14-day free trial period and test our network. Most favorite channels like BBC iPlayer, American Netflix, Amazon Prime, Hulu, HBO, Showtime, iTV, Zattoo and 400+ channels are available. Also you can find more information about accessing American Netflix here.

Smart DNS Proxy also provides a global VPN network for Internet traffic encryption and security. This feature is only available to our paid subscribers. Our VPN network is totally different from any competition. Our servers for SmartVPN technology provide you with access to global video and music streaming channels while encrypting and securing your Internet traffic.

We're providing 24/7 live chat and email support for our users. Also, for most technical cases, our engineers are on board to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve been using Smart DNS proxy for the…

I’ve been using Smart DNS proxy for the past three years now with minimal issues. If you ever do have an issue on it straight away. I can only but highly recommend them. So much so I took out a lifetime membership.
Many thanks, John.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy with the Service

I’ve been a customer for many years, I use both the SmartDNS and the VPN service which is very handy when I travel abroad. The service works great and it is very fast. They also are very quick to resolve issues that you might have. I highly recommend their service.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Smart DNS Proxy-An Outstanding VPN Provider

I have been with Smart DNS Proxy since 2017. The service has been almost without any issues for all that time. I have only experienced problems when my ISP has changed settings or upgrades to my router firmware upgrades have caused a problem. The technical support is excellent and the problems are quickly resolved.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

A great solution for the traveller

I've been using their products for at least 2 years now and it works like magic. There have been a couple of glitches over this time and their tech support has been great. They reply quickly and always get me sorted out quickly. I travel frequently and use their products to access my subscription services from various locations. I high recommend using SmartDNS.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable and reliable

I’ve been using their service for over 5 years. The two times it stopped working for longer than a day, they replied pretty quick to my email, and resolved the issue quickly. I’ve loved having it on my router with DDNS so that I have almost zero maintenance, and can watch all my US shows on my TV from Thailand. It may not have all the features of some of the other dns services, for me, it’s all I need.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product- well worth it

Excellent product which does exactly what it says. Instructions are very clear and easy to follow - you don't need to understand them just follow them! Follow up assistance given when there was a problem - promptly and expertly.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Smart DNS Proxy Team!!!

Been a customer for a few years now and for the most part it's a service that just works. Occasionally (couple times a year) have issues with Amazon Service. Normally a few hours or day later the issue just goes away. on the very rare occasion I have to write to DNS Proxy, their response is always personal and quick to respond. They keep you in the loop and always come back with an honest answer. "Yes, we had an issue but our network team have now resolved it" ok great, life goes on.

Furthermore, the ability to choose your location dependent on the service you are using from their Website logged into your own account gives great flexibility. Recently switched from Disney+ in the UK to the US and got a whole bunch of different content.

They are a hassle free organisation and where I am located in the middle of nowhere helps me stay connected to the world

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and quick to respond

I have used Smart DNS for a few years now and have found them to be reliable and quick to respond when I have a problem. This past week I lost access to certain services. I contacted customer services and got an immediate response. The solution took a week to find but I remained patient as I knew they were doing their best and I still had access to all my other services. They kept me informed on progress through emails throughout the week. I would highly recommend them.

January 31, 2025
Unprompted review
Rated 4 out of 5 stars

Good SmartDNS Service

Generally a reliable SmartDNS Provider. VPN Service a useful backup. Problems can take a few days to resolve, but usually get fixed.
I have used them for over 7 years.
Good channel support for many streaming services around the world.

February 1, 2025
Unprompted review

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