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Rated 1 out of 5 stars

On 6th August 2019, I paid for the SmaryDry to provide a damp proofing solution for my property. On 3rd November 2019, I contacted SmartDry to notify them that the dampness within the wall r... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service. Since contacting regarding my damp proof course has failed they haven’t been contactable since. This wasn’t a cheap easy fix. I have tried contacting them numer... See more

Company replied

Rated 5 out of 5 stars

From initial contact, SmartDry were prompt, friendly and efficient. My house is approx 75 years old and the bricks installed are unobtrusive and fit well with the original weathered brickwork. Fittin... See more

Rated 5 out of 5 stars

In all honesty, I would like to state that I've now called upon SmartDry's services on more than one occasion and have found them to absolutely brilliant! Very friendly service and advice provided... See more

Company replied

Company details

  1. Waterproofing Company

Written by the company

Unlike traditional damp proofing treatments, SmartDry solutions exploit natural airflow to draw moisture out of your walls, without the need for harmful chemicals or sealants. We’ve removed damp from over 30,000 properties and offer our 100% Damp Free Guarantee on all installations.


Contact info

3.3

Average

TrustScore 3.5 out of 5

102 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Friendly

Friendly, reliable service. Very informative and helpful. Really took the time to explain the science behind how the product works. I would highly recommend.

April 21, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you for the great review. We try to explain to all of our customers how and why our solution works. Our technique of removing damp and humidity from the walls and interior environment is a very different approach than most chemical injection damp proofing methods.
Should you have any questions in the future, we are more than happy to answer them!

Rated 5 out of 5 stars

I found this company to be highly efficient.

I found this company to be highly efficient, friendly and well organised. The job was done to a high standard and there was no mess whatsoever left behind. A huge advantage of the method they employ is that provided your plaster has not blown when they commence work then it will not do so after they have completed. As they do not use chemicals to expel the damp there was therefore no need to replaster and all the mess, disruption and inconvenience that entails. The work was completed about a month ago and I have been monitoring the damp and even within this short period I have observed a significant reduction in the level of damp. I fully expect levels to fall to the level they guarantee well within the year they guarantee.

April 11, 2017
Unprompted review
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Reply from SmartDry

Thank you for your excellent review and summary of our services. We are happy to hear that you are already seeing a marked improvement of your situation within just a few weeks. Your walls are now able to breath and dry out and you will have them return to a normal moisture balance in no time.

Rated 3 out of 5 stars

Damp repairs

Aside from a lack of communication near to the actual installation work, dealing with Smartdry was nothing but a pleasure.

Conducted a desktop and physical survey and then offered a solution that, having been installed two weeks ago, is already showing signs of improving the situation.

My thanks to them all.

March 23, 2017
Unprompted review
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Reply from SmartDry

Thank you for the honest feedback. Glad to hear that you are already starting to see your walls return to normal. Thanks again for the review and we will look to improve our service and communication moving forward. Should you need any advice or have any questions moving forward, please do not hesitate to contact us.

Rated 5 out of 5 stars

Very useful information

These guys are not your standard tradesmen that come in have a quick look around, say that you have rising damp and tell you to tank. The survey is very professional and bespoke to your house needs, the recommendations are very thorough and their product seems brilliant. Unfortunately because of the layout on our house we couldn't go ahead with the installation which we are very disappointed about as it feels like the most sensible solution that we have seen on the market

March 22, 2017
Unprompted review
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Reply from SmartDry

Thank you for the review. Even though we could not install our solution at your property, it is great to hear the feedback of our surveyor. In general we have a much different approach to solving dampness and hope that our service is above expectations as well.

Rated 5 out of 5 stars

Excellent service from SmartDry all round!

In all honesty, I would like to state that I've now called upon SmartDry's services on more than one occasion and have found them to absolutely brilliant! Very friendly service and advice provided from all individuals within the company including Iwan, Ben, Glyn, Oliver and Anthony!

Their unique system has proved to be very efficient and has solved all of our problems in relation to damp at various sites!

Thanks very much guys - appreciated as always!-)

March 15, 2017
Unprompted review
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Reply from SmartDry

Thank you Brij for such a great review, the whole team appreciates it!

Rated 5 out of 5 stars

Good company

Helps dry out damp and is better for the building going into the future. Would recommend

March 5, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you for the great review. We appreciate the confidence in our product!

Rated 5 out of 5 stars

Excellent above and beyond service

Iwan and Staydry recently installed ventilation bricks to an empty property of mine, having first carried out thorough, detailed analysis of the condensation problems. The damp was complex and Iwan took time to explain what he had identified as the causes and solutions for the problems.
I needed the work carried out quickly in order to secure a sale on the house and Iwan accommodated this by cramming his work schedule to suit my timeline. The work was carried out professionally, cleanly and on time, to a high standard.
The communication between Staydry and myself was excellent throughout. The service was courteous and the information given was thorough and timely.
In addition to the work arranged, Iwan was kind enough to phone and let me know that a leak had appeared at the property. He took photos to show me and drained down the water so that the house would be safe until I could get there. I appreciated this very much.

I would unreservedly recommend Iwan and Staydry to others in need of this type of property maintenance.

March 3, 2017
Unprompted review
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Reply from SmartDry

Thank you for this excellent review Liz. Always good to help out someone locally in Leicestershire.

Rated 5 out of 5 stars

116 Summer Lane Barnsley

The work was carried out with great efficiency and friendliness all the way through, from the survey to the installation. The work was done in one day and the guy worked very hard and left no mess at all. The company has been a pleasure to deal with and I will recommend them, in fact I have already recommended them to a friend of mine.

February 28, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Great that we could work together to get the scaffolding sourced locally!

Rated 5 out of 5 stars

Review of damp proofing company

Smart Dry was very efficient, came on time, did the work and left the place spotless
I was very pleased with their work

February 27, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you, the way it should be always!

Rated 5 out of 5 stars

Fantastic work

Had a fantastic experience dealing with smart dry, quick and easy to organise, the work that waa carried was exceptional and very clean , done in 1 day

February 24, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you, great to have this feedback.

Rated 5 out of 5 stars

Very good service

Excellent everything as promised
Just hope it works

February 24, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Hi Greg, thank you for leaving a review. It will work, don't worry. And if for some reason it doesn't, just contact us and we'll sort you out.

Rated 5 out of 5 stars

Very clean and professional

They turned up on time and were very clean and professional.

Everyone involved was very pleasant and helpful.

February 21, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Glad we could help!

Rated 5 out of 5 stars

Warm House.

Great system, it works and best of all, no mess, no re decorating and no more damp. The house also feels much warmer this winter.
I would recommend Smart Dry very highly.

January 21, 2017
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you for this great review. We did the installation in September 2015, good to see the results are there.

Ben

Rated 5 out of 5 stars

Quick and efficient service

Excellent, friendly service, installation done without any disruption, very pleased with the result

December 19, 2016
Unprompted review
SmartDry logo

Reply from SmartDry

Great to hear that you are happy with our damp proofing, service and manner!

Rated 5 out of 5 stars

Service provided

The service we had was professional from start to finish.This being the case we have recommended smart dry to others.

December 18, 2016
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you David for the feedback and for recommending our services!

Rated 4 out of 5 stars

Good service.

Very nicely done and awaiting the results.

December 17, 2016
Unprompted review
SmartDry logo

Reply from SmartDry

We understand that the finishing of one of the DryBricks was not up to par. Not to worry, we will be by tomorrow to have it fixed. Thank you for your review and letting us know so we can make it right.

Rated 5 out of 5 stars

Damp system

Great service, completed on time, no mess left behind,

December 15, 2016
Unprompted review
SmartDry logo

Reply from SmartDry

Thank you for this good review Steve.

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