Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales sign up is quick and efficient
Sales sign up is quick and efficient.
Post smart meter install they've been a little off the ball but it's not the end of the world.
April 8, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Easy to contact by phone
Easy to contact by phone, and very helpful staff
April 8, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent.
Best Regards
The SmartestEnergy Business Team
Excellent customer service
Jamie Lee from customer services was an absolute gem! and went above and beyond to help sort out the queries I had and get me set up for the smartweb online account. A true asset to your customer services team.
April 7, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received an excellent service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
6 months of missing bills & customer service refusal
We switched FOUR blocks of flat to SmartestEnergy six months ago. So far received bill only for ONE block. Tried to contact customer service (case: AIS7699722) - she insisted she will ONLY RESPOND to email registered with SmartestEnergy. We have provided the bill that we have. We are the legal entity named on the bill. We have provided a link to Company House to prove this. The switch to SmartestEnergy was handled by a management company we hired.
Is the customer service personal right to refuse our request for the missing bills? SmartestEnergy is essentially refusing to let us pay our bills or access our own account data. If a registered email becomes inactive or a management company changes, their system apparently leaves the actual customer stranded.
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for further investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Smartest's Mr Bongani
I write to congratulate Smartest on their employee Mr Bongani he is an excellent customer service adviser that helped resolve a long standing issue with my invoices. A well deserved 5*.
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Best price found, quick & efficient
On the day I contacted them they were quoting the best price I found. I spoke to Mikey who was very professional and got everything done for me quickly and efficiently. The sign-up process was easy and completed in just a few minutes.
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Mikey. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sandra gave good customer service
Sandra understood my query. Polite and friendly
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as great. We're pleased that you received a friendly service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Service of normal standard
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as good.
Best Regards
The SmartestEnergy Business Team
Excellent Customer service
I have just joined Smartestenergy and I have just received excellent customer service from the company. Their advisor - Aatiqah was very polite, efficient and made sure everything was in place before the call ended.
There web portal looks clear and easy to use.
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a efficient service from our advisor Aatiqah. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Listen to the Negative reviews!
This company are useless from the start! Couldn't give me an invoice for 4 months as they said they hadn't received the first meter reading. Finally got the invoice which was as expected. The next month they charged me £200 more than my bill of 4 months just for 1 month of electricity. Even after I raised a complaint and gave them proof of my meter reading which was way less than their estimate they still proceeded to take the money from our account and refused to refund us and I have been told their will be adjustments on my next bill but unable to tell me how it will be adjusted or if I will receive any refund (which I highly doubt).
You will very rarely speak to anyone who you can easily understand over the phone and emails lack any real helpful information. I'm so annoyed I went with this company and if it carries on I will be taking things further.
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for further investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Very swift sign-up process and clear…
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and professional, and extremely efficient on both phone and email.
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Mikey. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Amazing Service by Sandra
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very knowledgable and helpful customer…
Very knowledgable and helpful customer services employee Jamie-Lee
April 2, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Jamie-Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very helpful
Very helpful, polite and informative. Answered all of my questions.
April 1, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Account Query
We have had a couple of calls over the last day or so to Smartest Energy and was always met with excellent customer service. In particular, Aatiqah went above and beyond our expectations to get the query resolved. Well Done, Aatiqah.
April 1, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Aatiqah. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
My questions answered!
Sandra answered my questions and was very helpful with sending me the information requested. An enjoyable customer experience - thank you!
March 31, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Answered questions promptly excellent…
Answered questions promptly excellent service
March 31, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
New Customer
LIHLE was very helpful in setting up the SmartWeb account
March 31, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Lihle. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Esabell is providing Best customer service
Spoke with Esabella this morning and she was very patience ,She is very good with customer listing and made me understood problem.
Sent me mail to sort out my queries was pending since last two weeks.
Well done Esabella needs to be promoted for next level
Arun Rughani
March 31, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Esabella. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
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