Smart Home Shop UK Reviews 62

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought the SMLIGHT SLZB-06 Zigbee Coordinator from these folks. They gave be the best price I could find on the internet, delivered promptly in good order. Absolutely nothing to complain about.... See more

Company replied

Rated 5 out of 5 stars

Even though I’m ordering from Bulgaria, the team went above and beyond to help me and ensure the delivery reached my doorstep. I truly appreciate your amazing support and for being so understanding th... See more

Company replied

Rated 5 out of 5 stars

Smart Home Shop procured a sophisticated burglar alarm interface board from its manufacturer in China and made it reliably available in the UK. I don't mean like generally reselling a Chinese thing... See more

Company replied

Rated 3 out of 5 stars

My only frustration is about the courier you are using, EVRI. You sent out the goods quickly and efficiently but unfortunately EVRI have failed to do their part - even after tracking and raising a tic... See more

Company replied

Company details

  1. Home Automation Company

Written by the company

We love nothing more than great smart home automation technology. And chances are if you visit Smart Home Shop UK you probably feel the same way too! We stock a range of the best quality smart home products and technology out there on the market. We don't sell anything that we wouldn't use ourselves. Whether you're an experienced home automation user, or a keen beginner looking for somewhere to start, we hope to supply you with some of the best smart home tech out there!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

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Rated 5 out of 5 stars

Extremely helpful pre-sales chat

Extremely helpful pre-sales chat, very knowledgeable and the product does exactly what I want it to. I needed an energy meter with CT clamp that could monitor my EV charger use and display it in Home Assistant. The Shelly EM does it perfectly and very easy to setup.

January 8, 2024
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Reply from Smart Home Shop UK

Always happy to help - glad you got what you needed!

Rated 5 out of 5 stars

The delivery, service and advise absolutely amazing.

The delivery was very quick and well packaged, but the help and service I received from Paul on the initial setup was absolutely amazing, email answered promptly and pointing you in the right direction all I can say is thank you.

January 5, 2024
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Reply from Smart Home Shop UK

Thanks David - it was a pleasure to help you out!

Rated 5 out of 5 stars

Great service

Great service considering it was over the Christmas period!

December 26, 2023
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Reply from Smart Home Shop UK

Thanks Ron!

Rated 5 out of 5 stars

Good supplier

Quick delivery at a reasonable price, good information throughout.

November 15, 2023
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Reply from Smart Home Shop UK

Thanks David - glad you had a good experience and appreciate the review!

Rated 5 out of 5 stars

Quick dispatch of my item

Quick dispatch of my item. Quality shelly kit. Courier didn't make quoted delivery day but it got here and that wasn't a problem for me.

October 23, 2023
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Reply from Smart Home Shop UK

Hi Kiff - thanks for the review - glad you were ultimately happy. Apologies about the courier - they're usually pretty good but not matter who we used the results are always a bit mixed...

Rated 5 out of 5 stars

Cannot ask for better service

Not often inclined to leave reviews, but this company are fantastic.

Ordered two items several hours apart, had a refund for one shipping charge and a follow up message advising me they will ship them together.

Items arrived next day, cannot ask for better service. Great communication(s) and service.

September 29, 2023
Unprompted review
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Reply from Smart Home Shop UK

Thanks Andy - we really appreciate you taking the time to leave a review and even better that a great experience motivated you to do so!

Rated 5 out of 5 stars

Very efficient

Very efficient response to my questions and very fast delivery. Very pleased.

September 18, 2023
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Reply from Smart Home Shop UK

Thanks Adrian - glad we could help!

Rated 5 out of 5 stars

excellent support from Home Smart Shop.

Well, April must be the month for Home Assistant Newbies. Having just spent rather a lot of money upgrading our solar system with a new hybrid inverter and panels plus batteries, I wanted to be able to see all the info in a relevant way. So Home Assistant seemed way to go. So looked at getting a raspberry pi 4 but gold dust. So Smart home shops packaged mini server with HA already installed, GREAT! arrived promptly, well packed, worked out of the box. Unfortunately forgot the username I'd used (password written down) and couldn't get in. Plenty of help provided by Smart Shop and they helped me fix my mistake. HA is very strange at first but I've manged to get my old and new Solar systems up and monitoring and will embark on customising my dashboard. Great outfit to deal with.

April 27, 2023
Unprompted review
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Reply from Smart Home Shop UK

Thanks Malcolm - really glad we could help!

Rated 5 out of 5 stars

Great service. Fantastic support.

Bought a small PC to run Home Assistant software from this company. I dealt with a chap called Paul and he/they couldn't have been more helpful. The level of support and assistance setting things up was fantastic and the whole experience was far easier than I was expecting it to be.

April 17, 2023
Unprompted review
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Reply from Smart Home Shop UK

Thanks James, it was a pleasure to help you!

Rated 5 out of 5 stars

Love Shelly

Love Shelly! ...and quick delivery too! Thanks!

March 7, 2023
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Reply from Smart Home Shop UK

Thanks Nigel!

Rated 4 out of 5 stars

Convenient and fast

Item arrived sooner than expected. Reasonable product prices however postage costs are higher than elsewhere.

February 18, 2023
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Reply from Smart Home Shop UK

Thanks Roger. We've stopped using Royal Mail for postage largely as the service had been so unreliable recently which has allowed us to offer a better service but ultimately it's not as cheap.

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