Smarthomesounds Reviews 1,786

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting their quality and the enhanced user experience they provide. Many consumers appreciate the competitive pricing, noting that the company frequently offers better deals than other retailers. The delivery service is also highly regarded, with numerous mentions of fast, often next-day, and well-packaged deliveries. People frequently commend the overall service, citing helpful staff, easy ordering processes, and clear communication throughout the purchase journey. However, some customers were not happy with delivery issues, including packages being left in unsecured locations without permission, or items arriving damaged. A few people also mentioned dissatisfaction with product compatibility not meeting expectations or issues with warranty claims for faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent quality, competitive... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and market-beating prices. Many... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Order

People report positive experiences with order. Customers consistently praise the easy and straightforward... See more

Based on these reviews

Rated 5 out of 5 stars

My daughters wanted to get a special present for their dad's 60th birthday and he is over the moon with the sound quality, aesthetics and user experience of the Pro -Ject T1 Evo Black turntable sys... See more

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Rated 5 out of 5 stars

After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to... See more

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Rated 5 out of 5 stars

Great prices around Black Friday but even better support. I had an issue with a soundbar I ordered which appeared within around a month of ordering and it was replaced with absolutely no qualms.... See more

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Rated 5 out of 5 stars

I knew some of the items I wanted for a great music experience in my new home, but was not sure how I was going to achieve it as the house was an old farmhouse with wiring challenges. I went back and... See more

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Rated 5 out of 5 stars

I'd looked into adding to my Sonos setup and this option gave me the flexibility to make it more versatile. With the option of Bluetooth, a line-in and voice control, the ERA 100 is a perfect complime... See more

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Rated 5 out of 5 stars

When searching for a specific turntable, for my Grandson's Birthday present, Smarthomesounds was listed. I wasn't aware of their existence! Their price was the same or less than other major selle... See more

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Rated 5 out of 5 stars

Walked into the store to a very welcome greeting and superbly knowledgeable staff. Rakesh took me through the Sonos range and guided me to buy the correct products for my needs and budget. Wonderful... See more

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Rated 5 out of 5 stars

Excellent website that showcases their products passionately. Clear photos with concise information help guide you to the perfect match. Prices are market beating and delivery was fast and well packag... See more

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Rated 5 out of 5 stars

I am a returning customer, having purchased my Sonos sound system a couple of years ago. As was the case then, I found SHS super helpful in the help and advice given. I also found the vid... See more

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Rated 5 out of 5 stars

Not going to lie, I'd not heard of Smart home sounds before. I couldn't be happier i found the online while looking for some new ear buds,Not only we're they cheaper than ever where else but next day... See more

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Rated 5 out of 5 stars

After placing my order, I emailed support to ask for the delivery to be delayed until I returned from holiday. Amelia couldn't have been more helpful, and quick to respond. This is the second time I'v... See more

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Rated 5 out of 5 stars

Excellent all round service. Ordered a Sonos speaker, cheaper than Curry’s, John Lewis etc and it arrived the next day via DPD. I needed to return an adapter, received the returns instructions an... See more

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Rated 5 out of 5 stars

All I can say is that the service and customer experience is great. We wanted to get back into vinyls but after such a long time we weren’t really sure what we needed or who to buy from. Although we’r... See more

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Rated 5 out of 5 stars

I used Smart Home Sounds a lot when I was refurbing my house from scratch, they helped me plot out the best speaker positions and kit for a multi-room setup within my budget. I mostly worked with... See more

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Rated 5 out of 5 stars

great bundle at a great price(audio technica turntable,edifier speakers)far exceeded my expectations,the base/treble control on the speakers is a game-changer and works -so very well.absolutely thrill... See more

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Rated 5 out of 5 stars

Best prices , good selection and more importantly the best customer service of any company I’ve experienced in many years thanks to Amelia head of Customer care . Amelia went above and beyond to reso... See more

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Rated 5 out of 5 stars

Overall really pleased with the headphones I purchased. I needed to get back in touch as the headphone pads developed an issue. The customer service I received from Amelia has been excellent. She was... See more

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Rated 1 out of 5 stars

I purchased a from stylus Ortofon Stylus 2M after 3 month's worth playing records at broke They messing about getting it inspected who came back it was my fault will I dispute that it was not my fau... See more

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Rated 5 out of 5 stars

I purchased Sonos Ace headphones. The price was more competitive than Sonos direct or some other retailers. I was kept up to date the whole time, and delivery was quick considering the time of year. I... See more

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Rated 5 out of 5 stars

Have used Smart Home Sounds for several tech purchases now. They are always competitive with their pricing, and offer next day delivery on most items. The 6 year guarantee they offer, provides peace o... See more

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Rated 1 out of 5 stars

Damaged on arrival, had to wait 1 week for it to be fixed. Lack of assistance via email from customer services. Wouldn't recommend if you have queries.

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Rated 5 out of 5 stars

I was trying to purchase a Samsung TV quickly at a good price! I tried 4 other retailers who either couldn’t deliver on time and on the day I would be available for delivery, or would put their prices... See more

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Rated 5 out of 5 stars

The customer service from Smart Home Sounds is excellent. Having purchased some speakers, at an honoured discount rate, the advisor ( Tom) I sought help from regarding linking them to a soundbar could... See more

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Rated 5 out of 5 stars

The website was easy to use. Finding what I wanted was straight forward. Ordering and paying was easy. Delivery was expedient and quicker than expected and was free. There were regular email updates o... See more

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Rated 5 out of 5 stars

Absolutely delighted with my purchase of the 2 x Sonos 100 speakers. The team were fantastic to deal with — great communication throughout, friendly, professional and very easy to work with. The... See more

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Rated 5 out of 5 stars

Great experience yesterday with this company. Was looking for a pair of Sonos Era 100's and was told to check these guys out. Glad I did with over £60 off, a 6 year free warranty and the opportunity t... See more

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Rated 1 out of 5 stars

My order has not been delivered, and I don’t know when it will come. When it arrives I will be happy to give a review, but at present I am not happy. Thank you.

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Rated 2 out of 5 stars

I purchased a Samsung Q80D QLED TV from Smart Home Sounds, which was advertised as including a “Free 5-Year Warranty.” Unfortunately, when I needed warranty support, the retailer refused to honour i... See more

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Rated 5 out of 5 stars

I bought 2 Sonos speakers which came as a pair for an unbeatable price and the delivery was super fast too - next day! Excellent company and I would buy from them again. I may return the speakers... See more

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Rated 5 out of 5 stars

Just brilliant!! Had what we wanted, and at good price. Delivery was super quick. DPD delivery driver wasn’t behaving and didn’t deliver our package safely. Called Smart Home Sounds who also wasn’t ha... See more

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Rated 1 out of 5 stars

Avoid!!! I ordered a speaker and turntable from Smarthomesounds over a month ago. It was a purchase worth of almost a grand. I chose a specific day for the delivery and selected signed... See more

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Rated 5 out of 5 stars

I was making a major purchase, a new top of the range TV. After doing an internet search I came across Smart Home Sounds. Products have major discounts, free delivery (2-3 days) or next day for £19... See more

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Rated 5 out of 5 stars

I purchased a soundbar from Smarthomesounds.co.uk for over £1,250 on a Saturday afternoon. Shortly after 3 PM I received confirmation that my order had been dispatched. Later, I noticed another re... See more

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Rated 5 out of 5 stars

Fantastic online shop with great prices and first class service! Amelia has been amazing and answered all my queries and emails, which is much appreciated. Highly recommended and thank you again, Vinc... See more

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Rated 5 out of 5 stars

Excellent service, I had a technical issue during online payment. Spoke to an advisor who, once I re-ordered sent emails to ensure order gone through etc. delivery quick and when expected. Very please... See more

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Rated 5 out of 5 stars

Thanks to stock control issues at Peter Tyson i stumbled on Smart Home Sounds via a Google search. I am very happy that i did. Instead of the Sonos Beam that i had set out to buy from 'the others', i... See more

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Rated 5 out of 5 stars

What a great company to do business with.Quickly resolved my technical queries, They were very quick to match competitors promotional prices, and bettered this with a 6 year warranty. With free delive... See more

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Rated 5 out of 5 stars

Ordered a pair of sonos era 100 speakers, from smarthomesounds web site. Easy to order and at best price, with free next day delivery. Had issues when setting these up for surround sound in my tv l... See more

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Rated 5 out of 5 stars

Great competitive and clear honest pricing Ordering process very straightforward and easy to follow Communications are brilliant Had question on purchase and the response was so fast and exp... See more

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Rated 5 out of 5 stars

I Ordered the Brane X Speaker from Smart Home Sounds and everyone I have spoken to at Smart Home Sounds I must say you are all correct as this little Bluetooth Speaker from Brane does it's job nice... See more

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Rated 5 out of 5 stars

From start to finish, my experience with Smarthome Sounds was brilliant. I have never used them before, but I will definitely be returning. Their prices were amongst the best I was able to find online... See more

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Rated 5 out of 5 stars

After a great phone call with Tom, I ordered a blue tooth record deck and blue tooth speakers from Smart Homes Sounds. It was delivered within 24 hours and soon set up. I am so pleased I followed Toms... See more

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Rated 5 out of 5 stars

Excellent advice regarding sound system enquiry through their online chat system and next day shipping. I had an issue with my DPD delivery so emailed them and they resolved immediately putting my min... See more

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Rated 5 out of 5 stars

Great shopping experience. Competitive pricing and easy ordering on their website. The YouTube videos are great and that's how I found them. My sonos system arrived next day. I couldn't be happier and... See more

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Rated 5 out of 5 stars

First purchase from Smarthomesounds and couldn’t be more happy, Excellent product at a very reasonable price and fast free delivery, what more can you ask for 👍

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Rated 5 out of 5 stars

I purchased a stereo for a Christmas gift, it was surprised and very happy it arrive the next day. It was package well, so no bumps or damage. My husband was over the moon, the quality is real... See more

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Rated 5 out of 5 stars

Smarthomesounds have been my go-to for Sonos products. I’ve bought many items from them and the service has been consistently excellent. The team are friendly, very knowledgeable, and always happy to... See more

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Rated 5 out of 5 stars

Very prompt service.Recieved my goods within 48hrs of purchase and in quality condition, very pleased indeed. First time i have purchased from smarthomesounds and would highly recommend to family a... See more

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Rated 5 out of 5 stars

Purchased a Audio-Technica AT-LP60XUSB & Edifier R1280DB on the 15th Dec 25 arrived next day 16th with communication throughout the shipping process. The audio equipment it self is top quality, with... See more

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Rated 5 out of 5 stars

Made a second purchase from them on the back of the superb service and communication from this lot. Delivery times are amazing and they know their stuff. Definitely recommend giving them a go.

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Rated 5 out of 5 stars

I recently purchased a new soundbar from Smart Home Sounds and the experience has been nothing short of excellent. From the moment I placed my order, the process was seamless, and to my delight, the... See more

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Rated 5 out of 5 stars

First time using this company no issues.ordered a QED Performance Ultra High Speed HDMI 2.1 Cable (3m).Arrived today overall happy with purchase.

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Rated 1 out of 5 stars

Avoid! After taking 3 days off work for arranged deliveries I still don’t have the TV I ordered. Incompetence at its best

Company replied


Company details

  1. Electronics Store

Information provided by various external sources

Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup​ and configuration of your Sonos product


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super Professionals

I follow these guys on YouTube and finally made a purchase from them of a Samsung Soundbar. The service was quick and received the item the next day as promised. I have not set it up as yet, but I believe it will be just as I expected. Very professional company with experts that can easily answer your questions and give you impartial advice.

April 7, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Paddy,

Thank you for the awesome review and for following our YouTube channel! We're glad to hear your soundbar arrived quickly and that you had a positive experience with our team.

All the best :D
SHS

Rated 5 out of 5 stars

Never brought anything off of Smart…

Never brought anything off of Smart Home Sounds, nor had heard of them until I brought my new Bravia 8ii 65" Oled TV (yes that was an unhumble humblebrag, don't care) but I guess that's the algorithm for you. Anyways got the TV I wanted at a great price. Ordered it on Easter Sunday and got it on Wednesday. Awesome service and a great company.

April 8, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Ben,

Thank you for your awesome review! It’s great to hear that you found the TV you were looking for at a great price, with fast delivery.

All the best,
SHS

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, easy to contact and quality service. 10/10

April 14, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Barryoko,

Thank you for the kind review and we're glad you are satisfied with our services!

All the best :D
SHS

Rated 5 out of 5 stars

Amazing aftercare support would highly…

Amazing aftercare support would highly recommend anyone looking on there website to buy
I spoke to Jamie who was fantastic and helped me out

April 13, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Martin,

Thank you for your kind review! It’s great to hear that our aftercare support has stood out and I'll be sure to pass on the feedback to Jamie!

All the best :)
SHS

Rated 5 out of 5 stars

Great product

Great product, fast delivery, easy to order

April 10, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Phil,

Thank you for your great review! We're glad to hear that you are happy with our services!

All the best :)
SHS

Rated 5 out of 5 stars

Excellent experience buying from Smart Home Sounds

Tom was a pleasure to deal with, I'd have no hesitation buying from Smart Home Sounds in the future. Delivery was on point as was the customer service.

April 7, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Shamir,

Thank you for your feedback! We are happy that our services met your needs and we'll certainly pass your message onto Tom!

All the best :D
SHS

Rated 5 out of 5 stars

Amazing, would recommend

Smart home sounds are amazing. The whole experience of asking for advice to their recommendations to picking up the speakers was such a joy. Plus the speakers sound incredible

April 11, 2026
Unprompted review
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Reply from Smarthomesounds

Hi John,

Thank you so much for your kind review! We’re thrilled you enjoyed the whole experience and are loving your new speakers!

All the best :D
SHS

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery over a Bank Holiday weekend. Many thanks guys!

April 4, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Royce,

Thank you for your kind review! we are so pleased you are happy with our services and we hope to see you again soon!

All the best :D
SHS

Rated 5 out of 5 stars

Quick and easy

Easy purchase, ready quickly to collect and good communication. Extended free guarantee a bonus!

March 5, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Lewis,

Thank you for your kind review! We hope to see you again soon.

All the best :)
SHS

Rated 5 out of 5 stars

Excellent

Very easy to deal with, on time delivery, would definitely use again

April 5, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Glen,

Thank you for your kind review! We're so happy that our services met your expectations!

All the best :)
SHS

Rated 5 out of 5 stars

Bought numerous Sonos units and all…

Bought numerous Sonos units and all well priced with brilliant communication and delivery time!

March 27, 2026
Unprompted review
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Reply from Smarthomesounds

Hi Stuart,

Thank you for your kind review! We're so happy to have you back and you are still impressed with our services!

All the best :D
SHS

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate, very prompt delivery, excellent speakers - sonos era 100. Will probably add to these in the future

March 30, 2026
Unprompted review
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Reply from Smarthomesounds

Hello Dee, thanks so much for leaving us this awesome review! - SHS :D

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience dealing with customer service team.
Everyone was so helpful.
Replacement item recieved with thanks.
Would recommend this company 👌

March 25, 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi Fiona,

Thank you for your kind review and recommendation! We are so happy that we could help dealing with your replacement!

All the best :)
SHS

Rated 5 out of 5 stars

A* service

A* service, quick delivery and very responsive via email when I had a query. Would highly recommend for any purchases.

March 27, 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi Mick,

Thank you for your kind review! We are happy that you are satisfied with our services and we hope to see you again soon!

All the best :D
SHS

Rated 5 out of 5 stars

Fantastic support - great result

I knew some of the items I wanted for a great music experience in my new home, but was not sure how I was going to achieve it as the house was an old farmhouse with wiring challenges. I went back and forth many times with Smart Home Sounds and each time a greater understanding was achieved on both sides, with a lot of patience on their part. I am really happy with the end result and would highly recommend them.

March 21, 2026
Unprompted review
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Reply from Smarthomesounds

Hello Teg, thank you so much for this wonderful review! We're so pleased we could help with your new home, it's always exciting to see these kinds of projects come through! Wishing you all the best - SHS :D

Rated 5 out of 5 stars

First purchase from Smarthomesounds

First purchase from Smarthomesounds and couldn’t be more happy, Excellent product at a very reasonable price and fast free delivery, what more can you ask for 👍

March 21, 2026
Unprompted review
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Reply from Smarthomesounds

Hi John,

Thank you for your kind review! We're pleased to hear that your purchase went smoothly!

All the best :)
SHS

Rated 5 out of 5 stars

Competitive prices and super fast…

Competitive prices and super fast delivery

March 21, 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi Stuart,

thank you for your review! We are glad you were pleased with our service and we hope you enjoy your new product!

All the best :)
SHS

Rated 5 out of 5 stars

Absolutely recommend this company

My daughters wanted to get a special present for their dad's 60th birthday and he is over the moon with the sound quality, aesthetics and user experience of the Pro -Ject T1 Evo Black turntable system.
Thank you Jamie for your time, patience and expertise. From start to finish this was a professional and reliable service with awesome customer service.
Very secure packaging on arrival..My husband is now enjoying his new toy..Thank you very much
Camille and girls

March 20, 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi Camille,

Thank you so much for your lovely review! We’re thrilled to hear your husband is enjoying his Pro-Ject T1 Evo turntable and We’ll be sure to pass your kind words on to Jamie. We’re delighted everything from service to delivery met your expectations and we hope to hear from you again!

All the best :)
SHS

Rated 5 out of 5 stars

Smart Home Sounds are Smart!

This is the 2nd time I have used Smart Home Sounds, and the reason I came back the 2nd time, is because the initial purchase was easy, they had a good price, the finance options were simple, straightforward, and effective. This time I wanted some information about the turntable I was buying, and upon that advice, I purchased it. Very good staff with excellent knowledge of what they are selling. Highly recommended.

March 17, 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi Colin,

Thank you for choosing Smart Home Sounds again, your continued support really means a lot to us! We’re so pleased to hear that both your experiences have been smooth and straightforward, from pricing and finance options to getting the right advice for your turntable purchase.

Thanks for your recommendation and enjoy your new setup!

All the best :D
SHS

Rated 5 out of 5 stars

Really good company to work with

Really good company to work with
,fast delivery and the best price on the net and a 6 year guarantee .set the system (sonos) at the weekend really good well pleased

March 18, 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi John,

Thanks so much for your kind words! We're thrilled to hear you're happy with your Sonos system and that everything from price to delivery met your expectations. Enjoy your new setup!

All the best,
SHS :)

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