smartphoto Reviews 8,574

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

Awesome, very good quality, many different designs, and very easy to customize. Will order more products.

Company replied

Rated 2 out of 5 stars

Usually I am quite satisfied although there has been, occasionally, some discrepancy regarding sizes, but this time I ordered several pictures size 13x13cms to fit into a family collage, and they all... See more

Company replied

Rated 3 out of 5 stars

I was waiting quite a long time for the order, even after they told me it's on its way. Only after enquiring I was told it's actually sitting at a collection point. I didn't not get a notification. T... See more

Company replied

Rated 5 out of 5 stars

I order couple of days ago and I got my invitation cards. They are awesome I’m very happy with it definitely I will order again!

Company replied

Company details

  1. Photo Printing Service
  2. Camera Store
  3. Gift Shop

Information provided by various external sources

smartphoto, tidligere ExtraFilm, er Europas ledende fotoprodusent på internett. Hos oss kan du gjøre alt, og litt til: Fremkalle bilder, lage fotobok, lerretsbilder, forstørrelser eller fotogaver som fotokrus, musematte, fotokalender eller andre fine fotogaver! For at du som kunde skal få den beste servicen har vi smartbonus, smartgaranti og smartdialog.

smartphoto

Written by the company

Vårt mål: 100% fornøydgaranti på våre produkter!
Vi garanterar at du blir fornøyd med din Fotobok, ditt Lerretsbilde, Kalender, Hilsenkort eller dine Fotogaver. Skulle du mot formodning ikke bli fornøyd får du lage et nytt tilsvarende produkt uten ekstra kostnad. Dette er smartphotos unike smartgaranti.
smartbonus på alt!
Vi gir dig smartbonus på alt du handler hos smartphoto.no Hvert kvartal gir vi deg en BONUSSJEKK basert på dine kjøp de sistre tre månedene. Med bonusen kan du handle valgfrie produkter på smartphoto.no
smartphotos Kundeservice er til for deg.
Å oppleve smartphotos verden av bilder er enklere enn du tror. Men av og til kan det være greit med litt hjelp. Kundeservice hjelper deg gjerne med alle dine spørsmål, du kan enten ringe oss alle hverdager på dagtid, eller sende oss en e-post. Vi hjelper deg med praktiske spørsmål om bestillingen din og gir deg gode tips og råd om produktene. Det skal være bra å være kunde hos smartphoto – velkommen til oss!

Contact info

3.6

Average

TrustScore 3.5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Great product

Awesome, very good quality, many different designs, and very easy to customize.
Will order more products.

March 18, 2026
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Reply from smartphoto

Hi Eugenia

Thank you so much for your kind words!

We're really happy to hear that you’re pleased with the quality and customization options.

It means a lot to us that you’re considering ordering more products, we look forward to creating more for you! 😊

Best regards

Zeinab @smartphoto

Rated 5 out of 5 stars

I order couple of days ago and I got my…

I order couple of days ago and I got my invitation cards. They are awesome I’m very happy with it definitely I will order again!

March 10, 2026
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Reply from smartphoto

Hi Andriani

Thank you so much for your kind review!

We’re really happy to hear that you’re pleased with your invitation cards and that they turned out just as you hoped 😊

It means a lot to us that you’re considering ordering again – we look forward to helping you with your next project!

Best regards

Zeinab @smartphoto

Rated 5 out of 5 stars

Topp kvalitet!

January 23, 2026
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Reply from smartphoto

Hei Marit

Tusen takk for din flotte tilbakemelding.

Det setter vi stor pris på.

Vi er glade for å høre at du er fornøyd med kvaliteten.

Varme hilsener

Zeinab @smartphoto

Rated 5 out of 5 stars

Easy, nice price and very good quality with a little bit longer delivery time then estimated

It was very easy to choose photos and to pick size and frame. Delivery took 12days, so a little bit longer then we are all used to nowadays, but reasonable, especially just befor the holidays. Both quality and price are great :) I will for sure order again soon 😊

December 17, 2025
Unprompted review
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Reply from smartphoto

Hi Jazzy

Thank you for your kind review!

We’re happy to hear that you found it easy to choose your photos and frames, and that you’re pleased with the quality and price. We appreciate your patience with the delivery time, especially during the busy holiday season, and we look forward to your next order! 😊

Kind regards

Zeinab @smartphoto

Rated 3 out of 5 stars

Long wait and not completely happy

I was waiting quite a long time for the order, even after they told me it's on its way. Only after enquiring I was told it's actually sitting at a collection point. I didn't not get a notification. That stressed me out a lit.
The round motive I wanted on the round fridge magnet was not centered, which was a bit disappointing.

November 17, 2025
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Reply from smartphoto

Hi Berrit

Thank you for taking the time to give us feedback, we really appreciate it!

If you still haven’t received your package, I kindly ask you to contact customer service via https://www.smartphoto.no/faq

Wishing you a great day 😊

Warm regards

Zeinab @smartphoto

Rated 5 out of 5 stars

I like all the products form you and…

I like all the products form you and that's the reason I always come back to buy more and more😁

August 19, 2025
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Reply from smartphoto

Hi Margareta

Thank you so much for your kind words – it truly means a lot to us! 🥰

We're so happy to hear that you enjoy our products and keep coming back – that’s the best compliment we could ask for!

Warm regards

Zeinab @smartphoto

Rated 1 out of 5 stars

I have ordered In Norway from…

I have ordered In Norway from smartfoto.no, pictures were manufactured and sent from Belgium. I had to pay toll fee 60 NOK for my 150 NOK order! I don't really find that as "Uten extra kostnad" as advertised.

March 20, 2025
Unprompted review
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Reply from smartphoto

Hi Adam

Thank you for taking the time to give us feedback. ¨

There should be no customs or toll on the packages, something has gone wrong, this is not a fee that should be charged to you.

To resolve this, please contact our customer service via https://www.smartphoto.no/kontaktoss

Best regards

Zeinab @smartphoto

Rated 5 out of 5 stars

I like that they offer delivery and…

I like that they offer delivery and have great website with all the products specification you need

March 27, 2025
Unprompted review
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Reply from smartphoto

Hi Gram

Thank you so much for this great review!

We are happy that you are satisfied with our products and services.

Kind regards

Zeinab @smartphoto

Rated 5 out of 5 stars

Perfect concept and service

Easy to order, good price, fast delivery

February 3, 2025
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Reply from smartphoto

Hi Leva

Thank you so much for this great review!

We are happy that you are satisfied with our products and services.

Kind regards

Zeinab @smartphoto

Rated 1 out of 5 stars
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Reply from smartphoto

Hi Agnieszka

Thank you for your feedback!

Your opinions are valuable to us, and we take them into account in our continued efforts to make your experience as a customer with us as good as possible.

Please do not hesitate to contact us if you have any further questions or concerns.

Have a nice day!

Best regards

Zeinab @smartphoto

Rated 5 out of 5 stars

Quick delivery handled with care

Quick delivery handled with care, excellent product!

November 13, 2024
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Reply from smartphoto

Hi Alice

Thank you for your 5 stars!

We are happy that you are satisfied with our products and services.

Kind regards

Zeinab @smartphoto

Rated 3 out of 5 stars

Picture in the travel thermo is not good quality

The shipping is ok i paid express, but a little disappointed because picture quality of the travel thermos is not HD quality. And it was a fathers day gift for my husband. Paid 400+ for it :(

November 11, 2024
Unprompted review
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Reply from smartphoto

Hi Krysteli

Thank you for 4 stars and for taking the time to give us feedback, we are happy about that!

You are welcome to contact us if the quality of your product is not as expected, and we will investigate whether something has gone wrong in our production, via https://www.smartphoto.no/kontaktoss

Kind regards

Zeinab @smartphoto

Rated 5 out of 5 stars

Album

God kvalitet

August 30, 2024
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Reply from smartphoto

Hei Chris

Takk for dine 5 stjerner!

Vi er glade for at du er fornøyd med våre produkter og tjenester.

Vennlig hilsen

Zeinab @smartphoto

Rated 5 out of 5 stars

Excellent work

June 12, 2024
smartphoto logo

Reply from smartphoto

Hi Maria

Thank you for your 5 stars!

We are happy that you are satisfied with our products and services.

Sincerely

Zeinab @smartphoto

Rated 5 out of 5 stars

Rask levering

April 17, 2024
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Reply from smartphoto

Hei Tove

Takk for dine fem stjerner!

Vi er glade for at du er fornøyd med våre produkter og tjenester.

Vennlig hilsen

Zeinab @smartphoto

Rated 5 out of 5 stars

God service🌞

February 28, 2024
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Reply from smartphoto

Hei Grygla

Takk for dine fem stjerner!

Vi er glade for at du er fornøyd med våre tjenester.

Vennlig hilsen

Zeinab @smartphoto

Rated 5 out of 5 stars

Satisfied

Satisfied, although it took some time with delivery. Im very happy with the result.

January 25, 2024
smartphoto logo

Reply from smartphoto

Hi La Riya

Thank you for your 5 stars!

We are happy that you are satisfied with our products and services.

Best regrads

Zeinab @smartphoto

Rated 5 out of 5 stars

God service

God service, holder hva de lover

December 29, 2023
smartphoto logo

Reply from smartphoto

Hei Tove

Takk for dine fem stjerner!

Vi er glade for at du er fornøyd med våre produkter og tjenester.

Vennlig hilsen

Zeinab @smartphoto

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