Smart Playground Reviews 

I ordered a therapy swing from SmartPlayground, which arrived with a clear manufacturing defect (a hole in the fabric). Customer support refuses to issue a refund unless I pay to ship the defective item back to China myself.

They claim this is per their terms and conditions, but forcing customers to cover return costs for defective items violates consumer protection laws. A classic dropshipping trap with unhelpful customer service. Avoid this store!

The shipping took much longer than expected. This was bad as the swing was supposed to be a birthday present.
The colour of the product is far from what I ordered - I ordered colour 'light beige' (presented nearly 'white' on the homepage) and got a cognac-/brown coloured one.
No recommendation, better and cheaper options available.

FRAUD!!!!! Do not order from this company. They will take your money and not send your order.

The delivery is too long. There is no instruction manual. At first it seems the kid camera is from Germany or Europe. Then it comes from China and this explains The long time of delivery. I would neuer buy it again.

Delivery took far too long, resulting in a late arrival. Upon requesting a return, we were offered a measly €6 refund or a return shipment to China. Given that the goods cost €40, this is unacceptable. I strongly recommend avoiding this shop.

Company claims to be from Germany, but shippment comes directly from China. Dropshipping is not illegal, but this company intentionally tries to deceive customers.

As many other reviews highlight, they claim on their website that deliveries take max. 2 weeks, but then it generally takes a month as their goods are sent from China/Hong Kong and needs to get through customs. It's annoying as we, as many others, then tend to buy the same things with other companies so end up with products twice. Then you can find products at reduced prices at 2nd hand websites as people are trying to get rid of their late arrived products. The products themselves I find ok that's why it got three stars and not one like many others. It's just annoying that they don't afford a warehouse in Europe and send directly from here. Could avoid all these negative reviews

I got the wrong colour in my order, this order was da present so I don’t have a birthday present for my daughter.

I got a second one for the mistake, but this is on the way since weeks.

Not again !

I ordered the Kids Camera very early before Christmas so I could have it in time as a gift for the holiday, it only arrived 5 days after Christmas, and not only that - when I opened the package it was damaged with wrinkles and a hole on one side of the package and all the parts inside were not secured and scattered around in the box (the SD Card, the USB stick and it's cap and the pin), so these parts scratched the camera frontal glass lightly (not that visible, but I paid for a new undamaged product).

Reading the reviews here I hope I won't have the same experience with the refund process, or maybe I should consider myself lucky to even get it, because some reviews here mentioned they never even received their order.

It’s been almost two weeks, didn’t receive the product yet, twice get tracking number, which show since two weeks any move for transport. I hope i can get money back at least

Order didn't arrive before Christmas, despite it was guaranteed.
It is directly shipped from China, via Hungary to Austria. In the end it took more than 3 weeks.
Overall very shady Online Shop. I would never buy anything there again.

The delivery took a long time but the package arrived before christmas. So everything is fine.

Don’t buy here! The goods took a month to arrive (two weeks too late) and now I can’t send it back. Customer service is not helpful at all.

The delivery takes too long. I haven’t received my product so far! Sorry but this is a very bad service

The Product ist poor and cheap china quality. Extrem overpriced. No Option for a return.
Will never buy again here.
For me it is a Scam Homepage because they make IT Look Like a German Site, but
its Hongkong
Never again

The website is very nicely designed and actually gives the impression that you are buying German quality for your children. I was a little annoyed that after payment, the tracking came from China. I've only ever seen that with AliExpress and similar sites. If I had looked at the legal notice, I would have seen that the company is actually based in Hong Kong. The delivery took just under a week to arrive. The product itself makes a pretty good impression. We bought a therapy swing.

Scam website – beware!
The baby carrier is only suitable for babies up to 6 months old, even though the description says otherwise. Returning the item is not worth it since it has to be sent back to China, which costs more than the product itself. Their so-called “goodwill” offer was a ridiculous €5 refund. Very disappointing experience — do not recommend at all!

First of all it's not a sex toy shop but a shop of goods for babies and kids. Apparently the owners of domain tried to make money with sex toy first and then switch to baby and kids goods.
I ordered a baby sling on their site, I waited for 2 weeks for the delivery only to get it and to be disappointed with the quality of it. It also doesn't have any head support.
When trying to send it back and get money back as advertised on the website, it turns out that the shipping costs over 100 eur which makes the return stupid. This is not said on their web page - that in case you want to give it back you ship to China. As the site is customized for German customers they for sure are aware of that. So no real return that would make sense.