The SMART Repair People Reviews 

3,968
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the extremely efficient service, fair pricing, and the friendly attitude of the professional staff who consistently arrive on time to perform convenient doorstep repairs. Consumers note that vehicle dent and scratch repairs are completed quickly with impressive results that make cars look brand new and showroom ready. Some reviewers were not happy with communication issues, delayed appointments, or occasional problems regarding matching vehicle paint colors through third-party contractors. A few people also mentioned disappointing finish quality, such as surface bubbling or poor polishing, which ultimately required additional corrective work.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and technicians are consistently... See more

Quality

Customers had positive experiences with quality, noting that the work was carried out to a very high standard... See more

Price

Consumers find price to be positive and consistently report very competitive and reasonable costs for repairs... See more

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the dent and bumper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more

Company replied

Rated 5 out of 5 stars

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more

Company replied

Rated 5 out of 5 stars

End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more

Company replied

Rated 5 out of 5 stars

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Repair Shop

Written by the company

Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.

High Quality Mobile Repairs

Written by the company

At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.

We're Confident In Our Work

Lifetime Guarantee

We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.

Contact info

Convenient SMART Repairs

Get your car body repaired right at your door by our expert team.

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,968)

1,891 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car body repair

Communication was first class. The technician Vince turned up on time and completed the work to an excellent standard. I would not hesitate to recommend this Company for paintwork repairs. A good job all round.

August 6, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Made enquiry on Monday about both…

Made enquiry on Monday about both bumper sides to be repaired.and sprayed. Recieved message for dates to book with local repair company who came to day .excellent service from James at Bright Wheels Hull .very reasonable price in line with other quotes I had .but they couldn't do the job till mid October. Would definitely use them again in the future

August 6, 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Excellent Service

Booked online and Bristol Bubbles came out to do the repair and this was to an excellent standard. Very easy booking process and would highly recommend.

August 5, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

great job

Matas is a nice, polite guy who efficiently got on with doing a great job. I'm very pleased with the results.

August 5, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 3 out of 5 stars

Repair already deteriorated needs to be…

Repair already deteriorated needs to be redone

May 16, 2026
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Reply from The SMART Repair People

Thank you for your feedback.

We're sorry to hear that you're unhappy with the repair. We haven't previously been made aware of any concerns, so we've reached out to you today to discuss the issue further and understand what has happened.

We stand behind the quality of our repairs and would welcome the opportunity to review the area of concern and work with you to resolve it as quickly as possible. Please get back to us at your convenience, and we'll be happy to investigate and arrange the appropriate next steps.

Kind regards,

The SMART Repair People

Rated 5 out of 5 stars

Exceptional service

Exceptional service, quality repair, I would recommend The SMART Repair People to anyone who needs a quality repair

August 5, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Really nice repair guy

Really nice repair guy, fantastic price, great service and result

August 4, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Fantastic service from start to finish

The entire process was seamless, from receiving a prompt quotation to booking the service and having the work completed.
Jim contacted me the day before to confirm his arrival time and arrived exactly as scheduled. His professionalism and attention to detail were evident throughout. Within just a few hours, my car looked as good as new, with all scratches expertly removed.
I am pleased with the quality of the work and the overall experience. Thank you for the excellent service.

August 4, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

I had a brilliant experience!

I had a brilliant experience. It was easy to book the appointment online, and communication about changing the date was straightforward. Richard came to repair the damage to the front of my car after someone reversed into it. He was so lovely, and he repaired the damage perfectly and quickly. I will definitely be using Smart Repair again in the future if needed. Thanks, Richard!

August 4, 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

What an first experience with Smart…

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so I was offered this, which I gladly took. John called me 45 mins before he arrived to let me know he was en route and the whole repair/repaint was done in just a couple of hours. John was super friendly and professional and I cannot sing his praises more highly. Have already recommended your company to friends and neighbours and will continue to do so. Thanks John and the team

August 4, 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Excellent repair

Excellent repair, happy with the work done! Looks brand new!

August 3, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Top job

Top job, credit where credits due, it was like it was never there,

August 3, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Dent disappeared.

Dent was made completely invisible. Technician was on time, polite, and friendly. The repair was done with care and efficiency.

August 3, 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 4 out of 5 stars

Very polite and pleasant

Very polite and pleasant

August 2, 2026
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Reply from The SMART Repair People

Thanks for your review Carl!

Is there anything we could have done to make this a 5* review?

Kind regards,

The SMART Repair People

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