Smart Retract Reviews 561

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We absolutely love our Retract-A-Gate gates from Smart Retract. We have been using our gates in the foyer of our home at the bottom and top of stairs. We have an energetic toddler at home and these ga... See more

Rated 5 out of 5 stars

Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek... See more

Rated 5 out of 5 stars

The retractable gate is WONDERFUL! It looks good and keeps pets from going where not allowed. We highly recommend. And having just moved that day we were having difficulty with our credit card accep... See more

Company replied

Rated 5 out of 5 stars

Our Smart Retract cat gate arrived within a normal time and it is the best option for training our cats to not go upstairs during the night. We really like the design and retractable feature! For a... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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Rated 5 out of 5 stars

This was totally what we needed

This was totally what we needed, Very Happy with the Retract-A-Gate.
Using this in a 32 inch doorway to separate my little ones (dogs), when needed, from running all over the house.
We like everything about the gate, from the ease of installation, having the extra space to walk through, and to the visibility for me and the little ones.
Wish I would of bought this long ago, it has made life alot easier. Keeping them safe and less worry for me..
I would highly recommend this gate, I have looked at many and I believe this is the Best, absolutey-- No complaints.
Thank you!!!

October 20, 2020
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Reply from Smart Retract

Hi--thank you for being such a wonderful customer! We love to hear our customers use their safety gates. Thanks for highly recommending Retract-A-Gate and for your review.. If you ever have any questions, please let us know. Deanna at Smart Retract

Rated 5 out of 5 stars

TWO are better than ONE!

Liked this product so well, I bought ANOTHER!!!!

October 20, 2020
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Reply from Smart Retract

Hi--thank you for your two are better than one review! Thanks for being a great customer! Deanna at Smart Retract

Rated 5 out of 5 stars

The gates work great

The gates work great! Very satisfied with my purchase.

October 20, 2020
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Reply from Smart Retract

Hi Linda--thanks for your very satisfied Retract-A-Gate review! We take pride in our customer service, so if you have any questions, please let us know. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Great gate

Ordering was easy and received it quickly. Very happy with this gate. It’s strong ( we have a 40lb German Shepherd puppy who has pushed and jumped on it quite a few times) and we have had no problem with the gate , no tears or weakening whatsoever. I like that it’s very easy to open and close and also retracts to the door frame when we do not need it to be closed . Would highly recommend this gate.

October 20, 2020
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Reply from Smart Retract

Hi--thanks for your fabulous review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind, plus has a push-out force of 200 pounds. Thank you for highly recommending Retract-A-Gate and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

It simply works great.

October 20, 2020
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Reply from Smart Retract

Hi Jim--thank you for your 5-star review! If you ever have any questions, please contact us at info@SmartRetract.com Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

These gates actually live up to the described claims

We have 2, one at the top of the basement stairs and 1 at the open laundry room doorway which is where the dog crate and food bowls provide Skittles a personal space during times while we are away. In addition we have attached extra fittings to make it possible to move the stairway gate to the stairs leading to the upper level of our house. Reattaching the gate is easy. The gates are sturdy, easy to latch and quiet during retraction. They provide safety for our active Maltese puppy while allowing adequate views through the mesh. We chose the neutral cafe color which blends well with the decor. Skittles doesn’t seem to object to the barriers and therefore doesn’t fight them. While closed they keep her securely confined from roaming and snooping into forbidden territory. Best of all, there is no bar on the floor to create a trip-and-fall hazard for us while we walk through the open gates.

October 20, 2020
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Reply from Smart Retract

Hi--thank you for letting us know how you are using your two safety gates and for your excellent 5-star review. There are easy to use and easily moved from location to location. We loved hearing about Skittles. Skittles sounds so sweet and adorable. Thanks for being a Retract-A-Gate customer and please let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Easy to use

Speedy delivery from order. Relatively straightforward installation. Easy to use. We have a Border Collie, so he can jump it if he chooses, but for everyday purposes the gate deters wandering up the stairs unsupervised.

October 20, 2020
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Reply from Smart Retract

Hi--thanks for your easy to use and straightforward 5-star review! Let us know if you ever have any questions. Thanks, Deanna from Smart Retract

Rated 5 out of 5 stars

Love these gates!!!

Love these gates and such a great company! We have had our gates for almost two years and couldn’t be happier. We had an installation issue and when we contacted them they were excellent. They were very quick to respond, provided great customer support as well as follow up. Highly recommend!!

October 20, 2020
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Reply from Smart Retract

Hi Christina--thank you for being a great customer! We take pride in our customer service and happy to happy help. Thanks for highly recommending Retract-A-Gate and for your 5-star review. Deanna at Smart Retract

Rated 5 out of 5 stars

Superb.

The gate was sent quickly and was exactly as described. We get great use out of it, as it keeps our dog out of the baby play area. 100% would recommend.

October 20, 2020
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Reply from Smart Retract

Hi Sean--thank you for recommending Retract-A-Gate 100%! We simply offer the best features and security of any gate in its class. Thanks again for the superb review and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

The contact in the States was…

The contact in the States was marvellously efficient and customer friendly. Alas, the same cannot be said for the uk office.

October 20, 2020
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Reply from Smart Retract

Hi--thank you for your 5-star review and kind words. We take our customer feedback seriously and will pass this information on. If you ever have any questions, please contact us at info@SmartRetract.com. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

A brilliant gate and stopped our puppy…

A brilliant gate and stopped our puppy heading upstairs. He did manage to chew the bottom of the fabric so we have to pull it really tight at the bottom before locking it or he slips underneath.

October 20, 2020
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Reply from Smart Retract

Hi Sarah--thank you for your brilliant review! We take pride in our customer service, so if you have any questions, please contact us at info@SmartRetract.com. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

This gate is awesome

This gate is awesome. We were able to get concrete anchors to screw it into mortar and attach it to our brick patio outside. It's so convenient and so easy -- absolutely great for dogs. I was worried about having the exact right height, since we wanted to put screws in mortar and not brick, but the way the hooks work, you have some wiggle room with where they can be placed. It would be awesome if this "wiggle room" was included on the item descriptions (instead of just "attaches at X and Y inches").

October 20, 2020
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Reply from Smart Retract

Hi--thanks for your awesome 5-star review! Retract-A-Gate works wonderful both indoors and outdoors. Also, thank you for your feedback. We will pass this along to our design team. Thanks again and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

I bought this for a house warming gift

I bought this for a house warming gift. We have had one in place for almost 7 yrs. and it has had daily use and is still in great condition. I highly recommend this gate!

October 20, 2020
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Reply from Smart Retract

Hi--thank you for highly recommending Retract-A-Gate and for your 5-star review. We loved hearing how you gave a safety gate as a house warming gift. What a wonderful and kind gift. Thanks again and please let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Easy to install

Easy to install, very easy to use. Love this purchase! So so much better than the wooden gates I was using before this arrived.

October 20, 2020
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Reply from Smart Retract

HI--thank you for your easy to install and use review! We are happy to hear you love your purchase. If you have any questions, please let us know. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Smart retract gate is a must-have item

Smart retract gate is a wonderful product. First they shipped the item promptly, with a clear set of instructions. We added the optional drywall anchor kit and spacers to install on our second floor stairs. Installation was a breeze. The Smart retract gate is easy to use and provides a safe and secure environment in keeping our 20 month old from slipping down our steep set of stairs. We are very happy with our purchase.

October 20, 2020
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Reply from Smart Retract

Hi George--thank you for your excellent 5-star review. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Plus offers the best balance of features and security of any gate in its class. Let us know if you ever have any questions. Deanna at Smart Retract.

Rated 4 out of 5 stars

Great gate, fiddly install, would buy again

We love how low profile the gates are, and in our efficiently laid out home, none of the other style of gates would work well. The retract mechanism has been working really well too.

The only hard truth with the gate is that install can be fiddly. You do need to be pretty close to perfectly aligned in all 3 dimensions, so if your walls aren't perfectly square, you might find yourself adding/removing spacers on each gate bracket to get it just right. That said, install is a one time thing and we'd totally buy the gates again.

October 20, 2020
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Reply from Smart Retract

Hi Paul--thank you for your customer feedback and your review. Thanks for recommending Retract-A-Gate and we take pride in our customer service so if you ever have any questions please let us know at info@SmartRetract.com. Deanna at Smart Retract

Rated 2 out of 5 stars

Disappointing

It’s an easy gate to use but it’s not good for cats. I was very disappointed as the ad stated it was a pet gate. My new kittens scaled it the very first day. It does nothing to keep them either in or out of anywhere. Very easy to climb. I was disappointed because I basically bought it for nothing.

October 20, 2020
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Reply from Smart Retract

Hi--we are sorry to hear you are having an issue using the safety gate with your kittens and we'd like to help. Usually with a few small adjustments we can help solve the issue. We take pride in our customer service, so please contact us info@SmartRetract.com for further assistance. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

Well Made and Worth Every Penny

We love it. Solved a potentially serious safety issue. Installed quickly and I am glad we bought the extra parts to work with our baseboard. I love the black one because I can easily see if it is open or closed. It is very well made and a life saver, quite literally in an interior hall, keeping an elderly cat relaxed and safe in the back guest room. Love the locking feature which is needed with 3 curious terriers. Worth every penny! Thank you.

October 20, 2020
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Reply from Smart Retract

Hi--thank you for your wonderful 5-star review. We love to hear how customers are using their safety gates, especially helping keep your elder cat safe and relaxed from your curious terriers. Let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

I found a gate for my stairs

So my husband refused to get a gate for the bottom of our stairs and it was driving me crazy. He said the way our stairs are designed, there is no gate that will work on them, we will just have to make sure to keep an eye on our son so he doesn't climb up the stairs (which was becoming impossible to do). Finally after I bugged him enough times, he said I can buy whatever I want and then install it myself. So I bought this gate, and, well, he installed it. It works perfectly, despite what my husband thought was our unique stairs that there is "no gate" for. If you are suffering from a stubborn significant other who claims you have some unique area in your house that you can't put up a gate in, this gate might just work there.

October 19, 2020
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Reply from Smart Retract

Hi--thank you for your wonderful customer feedback! We take price in our customer service, so if you or your husband ever has any questions, please let us know. Thanks again, Deanna at Smart Retract.

Rated 5 out of 5 stars

great subtle solution for pets with…

great subtle solution for pets with still being able to view through it; and easy to maneuver.

October 19, 2020
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Reply from Smart Retract

Hi--thanks for your great 5-star review and for letting us know you are using it for pets. If you have any questions, please let us know. Deanna at Smart Retract.

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