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Rated 5 out of 5 stars

I recently booked a storage room in Smartroom Bloomsbury, The staff are very polite and friendly. Super clean storage rooms and facility. Will definitely use again!

Company replied

Rated 5 out of 5 stars

Elnur and the team operate in an increasingly complacent industry. They aim to be different by providing bespoke services rather than forcing customers to sign up to a draconian set of "terms & con... See more

Rated 5 out of 5 stars

I literally was dreading the arrival of the Smartroom storage van, I wasn't nearly ready and frankly in a messy chaos. Then this two lovely lads from staff smart room arrived and told me not to wo... See more

Rated 5 out of 5 stars

I had a pleasant experience with smartroom. Reached out to them on Wednesday and was already booked for Sunday. Great driver, helped me upload all the boxes, had special cables to fix TV and soft cove... See more

Company details

  1. Self-Storage Facility

Written by the company

We offer comprehensive storage and removal services, including pick up and delivery, to assist customers in managing their personal belongings. We let you store physical items without actually leaving your room.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

62 reviews

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Rated 5 out of 5 stars

Excellent service

Smartroom provided the most competitive quote for my storage needs, and l sourced many quotes from many other companies! The process from start to finish, from quote to collection, was seamless. Fantastic experience, would definitely use Smartroom again and l'd highly recommend to others.

March 29, 2022
Rated 5 out of 5 stars

Amazing service

The service is very flexible, fast, and comfortable. The team works responsibly and fast, which made my experience with moving flats so much easier. Would definitely recommend!

March 3, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. Extremely efficient and excellent communication. Yerzhan in particular was top notch. Will definitely use this service again! Thanks guys.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

I have had a very specific and hard…

I have had a very specific and hard order and Smartroom has made it an amazing experience. I highly recommend them as they will always find a way to help in any situation. Also very fast to reply and take last call orders.

January 23, 2022
Unprompted review
Rated 5 out of 5 stars

They helped us to pack and store our…

They helped us to pack and store our furniture we did not want to throw. All of the staff have been professional and efficient. Their movers took extreme care when packing our table. I really appreciate that!

January 21, 2022
Rated 1 out of 5 stars

Cannot recommend

I have used Smartmove twice, the first time I had a fantastic experience. Fast, efficient and reliable service. Unfortunately the second time, the movers turned up with lack of experience, could not lift boxes, took incredibly long (hours longer than should have been), got lost and did not call, forgot to get blankets out of the truck before loading and had to use/ruin ours, and did not refund me enough for such terrible service.

December 1, 2021
Rated 5 out of 5 stars

Good and reliable service

Good and reliable service, very efficient and good communication.

November 9, 2021
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Reply from smartroom

Thank you, Milena! We are aiming to make storage & moving as seamless as possible, and we are happy that we could meet your expectations. Happy to help you again in the future.

Rated 4 out of 5 stars

Thought that i won’t lift a finger but…

Thought that i won’t lift a finger but ended up helping the man getting the things up. It would be fine if it wasn’t heavy, also thought that he will come w someone to help him😐

October 30, 2021
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Reply from smartroom

Hello! Thank you for your review, our sales manager contacted you and we hope you are happy with our reply. As mentioned in our conversation, we are working hard to ensure our drivers follow our company's policy. We will make sure this doesn't happen again and we are sorry for any inconvenience caused.

Rated 5 out of 5 stars

This is definitely the service you…

This is definitely the service you avail if you want stellar customer service. Would 100% recommend.

October 19, 2021
Unprompted review
smartroom logo

Reply from smartroom

Thank you Anushka! We aim to exceed our customers' expectations. Happy to help you again in the future!

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