Smartstp Reviews 278

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Be carefull, they are scamers. Hopefully, I recognized that early enouth. Already informed my legal protection insurance to stop them. They will try to call you 100x from different numbers, asap yo... See more

Company replied

Rated 1 out of 5 stars

Scammers !!!! All the postive reviews are fake they are thieves that will rob your money never deal with them, we have all proofs and documentation to prove our case against those Scammers!! we are al... See more

Company replied

Rated 3 out of 5 stars

SmartSTP is okay, but there’s room for improvement .I’ve been using it for two months with the Silver account. The WebTrader is easy to use, and the demo account helped me start. However, customer sup... See more

Company replied

Rated 1 out of 5 stars

Be aware people this company are thieves and scammers they robbed a huge some of money from me taking advantage of my weak experience in trading , be careful and never deal with them, their employees... See more

Company replied

Company details

  1. Finance Broker

Written by the company

The SmartSTP online trading platform offers modern tools for trading on international markets. Take advantage of opportunities while we support your every move.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

SCAM

Stay away from thes scammers, you wll never see your money. the company refuses to payou out, and deposit cannot be taken back. They refused to address the issue wih the support, the manager alsoa ran off, left questions unanswered, not a good trait honestly. then came alon Savcapitalim in the bid to get my funds out, getting on every trace and financial forensics, hence getting all stuck deposits out...although it was a fierce dispute.
What's even more sad is the fact that there's someone from the company hee that tags people's experiences that exposes smart stp's atrocities 'fake "scam review'or with "they have sent an email to get it situation addressed"which often times, nothing ever happens, just a way to psycologically dismiss people's experiences. very bad and terrible. Fight for your deposits.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

The withdrawal technique was too drawn out.

My withdrawal request took plenty longer than anticipated, however the platform itself functions perfectly. Before the cash turned into issued, I had to observe up with assistance numerous times. They constant it in the end, but I'm hoping they are able to expedite it.

July 26, 2025
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Reply from Smartstp

Hi,

We’re sorry for the inconvenience. Fill out the form we sent, and your information will be forwarded to our support team so someone can get in touch with you directly.

Rated 1 out of 5 stars

Take Notice!

May 12, 2025
Unprompted review
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Reply from Smartstp

Hi Laura,

We’re sorry for the inconvenience. To properly review your case, please complete the form we sent you with the requested information. Once we receive it, we will forward it to our support team so that a representative can contact you directly.

Rated 1 out of 5 stars

Sehr negative Ehrfahrung

AVOID
Stop to work with this fraudoulous organisatione .Technically very easy to use but .....recovery of your investment is pratically impossible due to planned lost from the broaker. I have received significant informations from previous smartstp operators.
Very bad companies: scamm, scamm scamm. Dont believe any comments. Disastrous experience. Disappearance of interlocutors with no excuses.

June 19, 2025
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Reply from Smartstp

Hi Bernard,

We’re sorry to hear your comment. To better understand it, we’ve sent you a form so we can forward your case to support along with your contact information. We’re waiting for the requested details.

Rated 1 out of 5 stars

Fraudulent, Thieving, and Scam Company

Fraudulent, Thieving, and Scam Company
More than three months ago, the company informed me that it was going to return $118,000 that was deposited through its platform, including fees, insurance, and taxes. The employees (la de Medellín, uruguayo engañador y uruguayo estafador agresivo) invented more and more reasons to continue shamelessly demanding more deposits, supposedly so they could return my money. The processes are very efficient for collecting money, but they are quite the opposite for withdrawing it.
Do not invest your money in SmartSTP; you will be victims of a scam, and your money will be stolen. Their employees threaten not to return your money if the required deposits are not made. They are aggressive, manipulative, and unscrupulously deceitful.

June 10, 2025
Unprompted review
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Reply from Smartstp

Hi German,

We're sorry to hear about your negative experience with us. To better understand the situation, please respond to our contact form. With that information, we can forward your case to support so it can be reviewed and an agent can get in touch with you soon to work toward a solution. We apologize once again for the inconvenience.

Rated 3 out of 5 stars

SmartSTP is a good platform

SmartSTP is a good platform, but I had some delays in withdrawing funds. The interface is smooth, but I hope they improve transaction times in the future.

May 6, 2025
Unprompted review
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Reply from Smartstp

Hi Salem,

Thank you for sharing your experience! We're glad you find the platform smooth and user-friendly. We understand your concern about withdrawal times and will take note of your feedback to improve that aspect.

Rated 1 out of 5 stars

Don't invest what you can't afford to lose.

I made a big mistake.

March 17, 2025
Unprompted review
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Reply from Smartstp

Hi Octavio,

We are sorry that you have had a negative experience. To better understand your experience, please complete the form we have sent you. With this information, we can forward you to the helpdesk and investigate the issue directly. We look forward to hearing from you.

Rated 3 out of 5 stars

SmartSTP is okay

SmartSTP is okay, but there’s room for improvement .I’ve been using it for two months with the Silver account. The WebTrader is easy to use, and the demo account helped me start. However, customer support is slow—my question about fees took two days to answer. Spreads are decent, but withdrawals aren’t as fast as advertised. The FSC regulation is a plus, but I expected better service. It’s not a bad platform, but they need to work on response times and withdrawal speed.

April 15, 2025
Unprompted review
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Reply from Smartstp

Dear Rashid,

Thanks for taking the time to share your experience. It’s great that the WebTrader and demo helped you get started, and your points about support and withdrawal speed are definitely noted. We’re always aiming to improve.

Rated 1 out of 5 stars

Fraud company

Don't ever trust this company and company personnels are cheaters just pressurize you to invest more money other wise you loose everything. Platform is designed to play you and anytime could turn it to their interest I do belive it is fake.. This company previously known as equity and just rebranding to do money laundry and steal money from previous customers

July 10, 2024
Unprompted review
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Reply from Smartstp

Hi,

We are sorry to hear about your negative experience. In order to understand it better and to verify its veracity, please provide us with the requested information through the submitted form. With this information we will be able to refer you to support so that an agent can take the case in a more personal way.

Rated 1 out of 5 stars

Scammers STP Group of scammers

Group os scammers, don’t believe them.
Stolen from me 11k USD and refusing to give my money back.
They are operating in different countries but registered in Mauritius , they have stolen lots of friends and relatives.

Please be careful and don’t lose your money and don’t give them penny.

December 28, 2024
Unprompted review
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Reply from Smartstp

Hi,

We are sorry to hear about your experience with us. In order to better understand your experience, please share with us your contact information using the form we have sent you. With this information we will be able to refer the case to support so that you can be attended by a more personalised agent who will contact you as soon as possible to clarify the situation.

Rated 1 out of 5 stars

This website is a huge SCAM!!

This website is a huge SCAM!!! they advertise in Instagram and scam people out of their live savings. They stole my mum 80 THOUSAND DOLLARS. Initially telling her that she had lost all her "investments" and that to get her money back she should pay some "insurance" and then cover the "taxes" and asking her urgently for money. In 3 days they stole over 60K off of her, until she realized it was a SACM! paying money through investment links. We have alerted the authorities in different countries and have flagged her case with different banks that she used to pay these scammers.

April 8, 2025
Unprompted review
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Reply from Smartstp

Hi Laura,

We are sorry to hear about your bad experience with us. We have referred you to support and they have informed us that they have not received a response with the data you provided. We ask you to please update them so that we can try again. Please leave us your trading account number and the email with which you registered on the platform. We look forward to hearing from you. Best regards.

Rated 1 out of 5 stars

Run away! Big scam

If this company is not a scam, then I don't know how to describe then.
Let me explain exactly my experience.

Subscription done correctly, on beginning of November 2024, I put down a deposit of 250€.

An advisor person calls me and forces my hand to deposit more, which I initially refuse.

After several calls (everyday), I gave in and deposited €2500 via bank card, with which, via their online platform, we made a few investments generating a quick profit.
This made me confident in the quality of this platform.

I was even offered a withdrawal of €250 as a gesture of “good faith”.
Withdrawal made, it appears as accepted in the application. Great!

Several days later, in the euphoria of this platform that seemed reliable and efficient, I agreed to deposit a substantial sum of 15000€, via a bank transfer.
The transfer request was made, and the proof of this request was sent to them after they had explicitly asked me for it (proof of the request and not proof that the transfer had been made, I insist on that very subtility).

Fortunately for me, my bank blocked the transfer and told me the recipient was not identified as trustable. I therefore decided to listen to them, and they cancelled the transfer.

My 15,000 were then safe.

But the problem lies in the fact that in the meantime, the trading company would have credited me 15,000€ “On credit”, as gesture of "give a helping hand" as they said, while they did not officially receive the money from my bank account.
This money was in the meantime used to carry out a few trading operations.
I started to have some doubts about their pratices, so I close the positions very quickly.

Now the company is threatening to sue me for “stealing” from them, as I supposedly used their money to trade.
They're threatening to take me to court unless I hand over the money (they clearly want to have my 15000 in their account and f.ck me when I will ask them back !!!).

The "credit" is still visible on the trading platform so they can recover it anytime by the way...
Still, they keep threatening and giving harassing calls almost everyday, talking several insults and being everything but polite.

And this has lasted for more than 3 months now..

So I made a lot of research and figured out they had a worst and worst reputation, they are controlled by a supposed Mauritius authority which can cover on actually nothing in case of litigation, and they are coming from a former platform called Equiity, which was already an usurpation of a real platform with the same name (without an "i"), and have left many people out in the cold when they changed their name.

So I would give only one piece of advice : run away !!

November 13, 2024
Unprompted review
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Reply from Smartstp

Hi Will,

We have referred the case to support and they have indicated that they have not been able to contact you with the information provided. Could you please check the contact information and if it is incorrect please modify it? We look forward to hearing from you.

Rated 5 out of 5 stars

One of the best trading platforms I’ve…

One of the best trading platforms I’ve used! SmartSTP offers excellent tools, a user-friendly interface, and a secure environment for trading.

February 4, 2025
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Reply from Smartstp

Dear customer,

Thanks for sharing your thoughts! It’s wonderful that SmartSTP provides everything you need for a smooth and secure trading experience. Best regards!

Rated 1 out of 5 stars

Is PISHING this fake platform only…

Is PISHING this fake platform only wants to stole I’m your money with a fraudulent software. Don’t trust them. And then now I’m working with software engineers to make this platforms put down.

December 23, 2024
Unprompted review
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Reply from Smartstp

Hi Claudia,

We're sorry to hear about your negative experience with us. We have sent a ‘Find a reviewer’ to get your contact details so that we can refer you to our support team who will deal with you personally. We look forward to hearing from you.

Rated 1 out of 5 stars

No contact from Smartstp

No contact from Smartstp - former Equiity!
After sending several emails no contact from them! They replied to my Trustpilot statement - telling me that they sent me form to get my statement. Never hapened - there is no answer at all.

January 2, 2025
Unprompted review
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Reply from Smartstp

Hi Karim,

Your case has already been referred to our support with the details provided in your previous comment. We will update to know your status, we hope our support can get in touch soon and try to solve the issue.

Rated 1 out of 5 stars

Scam!

Be carefull, they are scamers. Hopefully, I recognized that early enouth.
Already informed my legal protection insurance to stop them.
They will try to call you 100x from different numbers, asap you type your phone number somewhere...
Stop these anoying guys!

December 23, 2024
Unprompted review
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Reply from Smartstp

Hi Christoph,

We are sorry to hear that you have had such a bad experience. We have sent you a form so that you can send us information that will allow us to refer you to support and analyse the case on a more individual basis in order to resolve the incident. We look forward to receiving this information.

Rated 1 out of 5 stars

Scammers !!!

Scammers !!!! All the postive reviews are fake they are thieves that will rob your money never deal with them, we have all proofs and documentation to prove our case against those Scammers!! we are already filing a case against them for whoever wants to join,For the team replying, check the Legal notice sent to your presumed office, you dont even have one !a paid company manages your adminstration,we can share with you if you like, or would you like us to share it here in a review ?

December 3, 2024
Unprompted review
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Reply from Smartstp

Hi,

As in your previous comment, we have sent you a contact form so that we can deal with your case in a personalised way, but we have not received a reply from you. We will investigate further through TP support.

Rated 1 out of 5 stars

Don’t deal with him be careful

An intermediary took all my money through communication via phone, giving me execution orders to open and close trades. After we asked them for my money back, they lost all my funds. If they are honest, they should provide the recorded audio that proves my statements. They are individuals communicating online and have a license from the FSC, but this license has a question mark. Exercise extreme caution when dealing with them.

From the Kingdom of Bahrain, and I have all the documents.

November 29, 2024
Unprompted review
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Reply from Smartstp

Dear Ali,

We are sorry to hear about what you have shared with us. We have sent you a form so that you can provide us with your contact details. In this way, we will be able to forward your case to our support team, who will take care of it in a more personalised way and look for the best solution to the incident. We look forward to hearing from you.

Rated 3 out of 5 stars

SmartSTP is a fantastic platform

SmartSTP is a fantastic platform! The trade execution is fast, the interface is user-friendly, and the customer support team is very responsive. Highly recommend it for all levels of traders!

November 5, 2024
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Reply from Smartstp

Dear customer,

Thank you for your recommendation! We're thrilled to hear that you’ve had a great experience with SmartSTP. Fast execution, a user-friendly interface, and responsive support are key to us, and we’re glad they’ve helped enhance your trading. We look forward to improving your experience so that you can rate us even better. Best regards.

Rated 1 out of 5 stars

Thieves and scammers

Be aware people this company are thieves and scammers they robbed a huge some of money from me taking advantage of my weak experience in trading , be careful and never deal with them, their employees are all like mafia. They are banned in the united Arab Emirates since they scammed a lot of people there. Also you need to know this is the third time they change their name in 3 years.

February 6, 2024
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Reply from Smartstp

Dear Amir,

We're sorry to hear what you've told us. We have sent you a form where you can provide us with your contact details so that our support can get in touch with you to process the case more individually. We are waiting for your information.

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