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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and professionalism, often highlighting their hard work and tidiness. Many people appreciate the clear explanations provided by the teams and the high standard of service, particularly for boiler installations and loft insulation. Consumers frequently mention that the teams clean up thoroughly after completing their work. However, some customers also noted issues with customer service after installation, describing it as disappointing with slow responses or unfulfilled promises. A few other people also felt that the quality of some installations, like loft insulation, was not up to par, and there were occasional reports of issues during the work. Additionally, some reviewers mentioned problems with waste collection after the job was finished.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, hard work, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, efficiency, and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high standard of work, with... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction with new... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing it as disorganized, unreliable,... See more

Based on these reviews

Rated 4 out of 5 stars

The guys that came for the installation were fantastic! All three of them super polite and tidy. They left no mess whatsoever. Only issue is with the main office communication. I had no idea w... See more

Company replied

Rated 5 out of 5 stars

Just had a ECO scheme upgrade. My loft insulation was done, window vents added, new thermostat on radiators; a new smart hive thermostat and a new extractor in my kitchen. We had 5 work men working on... See more

Company replied

Rated 5 out of 5 stars

I’ve just had my boiler / radiator jobs completed. (04/09/25). My engineer was absolutely amazing and a pleasure to have here. He was punctual, polite and very efficient; he explained things clearly... See more

Company replied

Rated 5 out of 5 stars

What a scheme ECO4 Smartway Energy fitted boiler in my home. I want to say thank you Smartway Energy for a wonderful job to install brand new 4000 Greenstar boiler. Specially thanks Mr. Amrit, he is v... See more

Company replied


Company details

  1. Energy Equipment and Solutions

Written by the company

We are approved ECO4 installers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Upto date I have been trying to get an…

Upto date I have been trying to get an update on a survey done a few weeks ago now . I was advised last week they would chase an update for me but this week I am struggling to get hold of anyone on the phones. Would really love some communication with what is happening going forward if possible since I am desperate for a boiler replacement in my property.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Ramzi and his team

Ramzi and his team
Absolutely amazing team, very clean work, so professional and worked extremely hard all day! Thanks so much for you hard work guys!! Love the new boiler system

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Ramazan and his tem

Ramazan and his tem
Have been working extremely hard putting in a new boiler and radiators, a whole new central heating system. They have been amazing, quick and tidy too. I have been very impressed.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the boiler…

Very happy with the boiler installation. Professional, on time, and tidy work. The boiler runs great and the whole process was smooth. Would use them again.

December 20, 2025
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for the 5-star review! We really appreciate your support and are thrilled you had a great experience. Hope to see you again soon

Rated 5 out of 5 stars

Brilliant service provided by smartway…

Brilliant service provided by smartway operatives. Arrived on time & Work carried out to high standards.

January 21, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for the 5-star review! We really appreciate your support and are thrilled you had a great experience. Hope to see you again soon

Rated 5 out of 5 stars

I had my new boiler installed through the government scheme.

I had my new boiler installed through the ECO4 scheme by Smartway Energy, and I couldn’t be happier with the service. The team fitted a brand new Worcester Bosch 4000 Greenstar boiler and did a fantastic job from start to finish.

A special thank you to Daljeet and the team – they were professional, friendly, and extremely helpful throughout the whole process. Their workmanship was excellent, and they made sure everything was completed to a very high standard.

They also cleaned and tidied everything up properly after finishing the installation, which I really appreciated. It’s great to see a team that takes pride not only in their work but also in leaving the home spotless.

Thank you again, Smartway Energy, for a smooth and stress-free experience. Highly recommended!

February 4, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for taking the time to leave such a detailed and positive review ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear that you’re happy with your new Worcester Bosch 4000 Greenstar boiler and that the ECO4 process was smooth from start to finish.

A special thank you for mentioning Daljeet and the team — we’ll be sure to pass on your kind words. They take great pride in their workmanship, professionalism, and making sure every home is left clean and tidy, so it’s wonderful to see that recognised.

We really appreciate your recommendation and are glad we could provide a stress-free experience. If you ever need any support in the future, we’re always here to help.

Warm regards,
Smartway Energy Team

Rated 5 out of 5 stars

Ramzi and his team were extremely…

Ramzi and his team were extremely helpful, polite and kept me informed throughout the day as to what was happening.
I had applied for the Grant online and was very happy to get accepted. The initial call was very professional and I could ring back with any questions I had.
The survey was done a few days later and the boiler installation was meant to be carried out on the 26/01, but I decided that breaking my ankle was a better choice, so it was postponed until today (4th).
I am completely bed bound, due to my ankle and Ramzi would take pictures and show me how far they'd got.
As far as I am concerned this company is 100% professional, tidy, respectful and would definitely recommend them.

February 4, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for your kind and detailed review ⭐⭐⭐⭐⭐
We’re really pleased to hear that you had such a positive experience from the initial grant application through to installation.

A special thank you for highlighting Ramzi and his team — keeping customers informed, especially in challenging circumstances, is something we take great pride in. We’re glad Ramzi was able to keep you updated with photos and explanations while you were recovering.

We hope your ankle heals quickly and smoothly, and we truly appreciate your patience and trust in us during the postponement. Your recommendation means a great deal to the whole team.

If you need anything at all in the future, please don’t hesitate to get in touch. Wishing you a speedy recovery!

Kind regards,
Smartway Energy Team

Rated 5 out of 5 stars

Work well done 👍🏼

The team was very efficient, polite and worked to the high standards, that is both Amrit and the team for the boiler and also the insulation team.

Will be recommending to family and friends.

February 2, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Really appreciate the good feedback, and we all want to say a big thank you for choosing us!

Rated 5 out of 5 stars

Everything they did Excellent

Everything they did Excellent. We are very satisfied with them. They did great job, will 100% recommend them.

January 27, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you for the kind feedback!

Rated 5 out of 5 stars

Outstanding service

Outstanding service! Smartway Energy LTD handled our installation professionally and with great attention. Communication was excellent throughout the process and the installation was completed quickly with no issues. They left everything clean and tidy. Very reliable company.

January 12, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for your kind words! We really appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re delighted to hear you were happy with the communication, installation, and overall service. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Smartway Energy LTD was absolutely…

Smartway Energy LTD was absolutely brilliant from start to finish. The installation team arrived on time, explained everything clearly, and worked efficiently. They installed neatly and works perfectly. Highly recommended.

January 26, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you very much for your fantastic feedback.

We’re delighted to hear that you found Smartway Energy LTD brilliant from start to finish and that the installation team arrived on time, explained everything clearly, and worked efficiently. It’s great to know the installation was neat and that everything is working perfectly.

Thank you for your recommendation — it’s truly appreciated by the whole team.

Rated 5 out of 5 stars

Sabi and Ramazan

Sabi, Ramazan and the team were absolutely fantastic! They explained all of their work really well to help me understand.

They installed a brand new boiler which is working perfectly!

They cleaned up beautifully!! We are really grateful for their hard work!

January 31, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for taking the time to leave such a wonderful review.

We’re delighted to hear that Sabi, Ramazan, and the team provided such a fantastic experience and took the time to clearly explain the work. It’s great to know you’re happy with your new boiler and that everything is working perfectly.

We also really appreciate your comments about the clean-up — the team takes a lot of pride in leaving homes tidy and customers comfortable.

Your kind words mean a lot to us, and we’re truly grateful for your support.

Rated 5 out of 5 stars

What a scheme ECO4 Smartway Energy…

What a scheme ECO4 Smartway Energy fitted boiler in my home. I want to say thank you Smartway Energy for a wonderful job to install brand new 4000 Greenstar boiler. Specially thanks Mr. Amrit, he is very professional and helpful, great people. Thanks again

January 24, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you’re happy with your new Greenstar 4000 boiler and that the ECO4 installation met your expectations. A special thank you for mentioning Mr. Amrit — we’ll be sure to pass on your compliments, as professionalism and customer care are very important to us.

Your feedback truly means a lot to the whole Smartway Energy team. If you need any assistance in the future, we’ll be more than happy to help.

Thanks again for choosing Smartway Energy.

Rated 5 out of 5 stars

Very good experience with smartway…

Very good experience with smartway energy, would recommend

January 26, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a very good experience with Smartway Energy and really appreciate your recommendation. Feedback like this means a lot to our team and motivates us to keep delivering a high standard of service.

If we can help with anything in the future, please don’t hesitate to get in touch.

Kind regards

Rated 5 out of 5 stars

Excellent team and work they done in my…

Excellent team and work they done in my home superb. This team deserve 5star really recommend

January 29, 2026
Unprompted review
Smartway Energy LTD logo

Reply from Smartway Energy LTD

Thank you very much for your kind words and for taking the time to leave us such a positive review.

We’re really pleased to hear that you’re happy with the work carried out in your home and that you had a great experience with our team. Your recommendation and 5-star feedback mean a lot to us and will be shared with the team.

If you ever need anything in the future, we’d be more than happy to help.

Rated 1 out of 5 stars

They are all unqualified . Don’t speak English and don’t let them in your home or you will regret it

Why have you sent several men to my house today and tried to Bully me into letting them in? I signed a declaration stating that you were not allowed access to my property on 19/12/25 The police are now investigating as they have the van registration and the blue BMW who wanted to get in my property. They have ruined my property in several places including dangerous electrical, and now you don’t want to talk about it?? Tough times ahead for you

January 27, 2026
Unprompted review

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