Smartyez Reviews 77

Can we all report this website/retailer to get them taken down? I’m not sure why they still haven’t been taken down after scamming a lot of people.

The biggest scam I ordered two things with $100 over 2 1/2 months now and have still not received my item contacted this company multiple times over 20 emails the response was always the same, please wait 18 days for delivery to arrive Oxden multiple times for a tracking number. Nothing was sent back to me. The continuous response I received was the same every time your product has been sent out to you and no other information. Having a look at everyone's experienced. I realised in that this website was a scam do not order from here. Save your money and run from this website.

Items never arrived communication was very poor took days to get a reply would not trust this seller, scam website

No news post placing an order for 3weeks. Emailed customer service, received no response. Received order tracking directly after few days post escalation. Seems unreliable.

I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on my items. I have attempted to reach out to "smartez" multiple times throughout the past two months and I have not received any sort of meaningful response from them aside from the AI messenger referring me to my receipt page on the shop app.

I understand reasonable shipping delays but there is no reason for an Australian domestic parcel to be delayed for two months!

Avoid like the plague.

Order not received at all and marked as delivered in QLD. I’m living in VIC. Nobody answered our call or replying our email.
SCAMMERS.
Never never never trust this bullish company.

My order has not been delivered in over a month and I can not speak to a person. Nobody answers emails sent. When I try to search tracking it says order complete and asks if I want to reorder.

I haven’t received my product and haven’t had any type of customer support, I’ve called the switchboard ive emailed multiple times with no response, 503 dollars and no tv

I never received my order.This are scammers. Don’t trust this shop.

They are a scam, tv never came
Stay away

It has been 23 days since I placed and paid for my order. It has not been delivered

I still have not received my order.
Order was placed on 8 of march
I have tried to contact and no reply.
Very bad service

I got SCAM, never received the product, it's been over a month and a half waiting for my package

I placed and paid for my order on 23/02/6 and have still not received it as at 24/03/26. I have tried to contact Smartyez several times but have yet to receive a meaningful response. Their chatbot will only say that the order has been fulfilled. When I checked their tracking’ on the Shop App it only shows that it was shipped’ on 02/03/26. No further progress since that date. Every other Seller I deal with that uses the Shop App for order tracking shows me the complete timeline from order to delivery. I will never shop with Smartyez again.

Order was NEVER dispatched and NEVER delivered - this was revealed through the SHOP Tracking App. This is a SCAM Retailer do not buy anything from them as you may lose your Money. When queried about my order all they would reply was that it had been 'fulfilled' but tracking shows that it was never dispatched.

If I could give zero stars I would. No email follow ups. Phone constantly busy on repeat. Another phone no somebody cancelled the call multiple times. I felt like I was being scammed. You should be ashamed of your selves if you think this is the way to run a business. Shocking.

Ordered on 10/2/26.
Messaged following up with order 14/2/26 & 19/2/26. Get no response or excuses.
Order status says Shipped 28/2/26.
Now its 22/3/26 and order still not received.
Order tracking doesn't work!
Will be taking matter further

FRAUD COMPANY……’. !!!!! Stay away from them …!

Nice website

We ordered a $1500 vacuum in late December and have not received it nor have we received responses to our queries. This website is an absolute scam!!!