Quick delivery, but not as promised. Told Thursday delivery, but not delivered until Saturday! Great price, but next time I'll order it 3 days earlier.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tudo correto. Apenas dois dias de atraso na receção, mas porque tb apanhou o fim de semana.
Company replied
Super product at a great price, but they should let buyers know it takes a week or more to deliver...
Company replied
Great product at a great price, but the delivery from Spain took 4 days longer than expected
Company replied
Company details
Written by the company
Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- smashinn.com
3.9
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Competitive prices and fast delivery
Competitive prices and fast delivery. I use Smashinn for my Padel equipment (racket, balls, shoes, grips). Happy with them!
August 29, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent
Excellent - fast delivery to UK, great prices, no additional customs charges. Simple and buying again for sure!
August 18, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
It was informing free assembly when I…
It was informing free assembly when I bought the racket and strings, but it came unstrung. Chat, suport contact and return process doesn't work. Order
61261325
August 22, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Poor experience with poor support
I bought a few tennis strings which had not arrived after 4 weeks. The status always showed in Transit at International Departures. I emailed support with no responses. I would not buy anything from this company
August 20, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Good product,perfect size
August 11, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good, no issues. 👍
Good. No issues at all.
Great price, delivery takes longer than typical, but well communicated. Would use again.
August 7, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good product (padel racket) for a good…
Good product (padel racket) for a good price. Delivery was as communicated
August 4, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Extremely disappointed, don't buy with smashinn!!!
I placed an order on Smashinn.com on July 10th, with an estimated delivery date between July 21–28. According to the tracking status, the package arrived in Israel on July 22, but there have been no updates since. I contacted customer service and requested to cancel the order due to the delay, but they refused to cancel it without addressing the significant delay. As of August 5th, the package has still not been delivered, and there is no updated delivery date or useful response from the company. Very disappointing experience. I expect an immediate solution, professional handling, or a refund.
Ongoing Failure and Complete Lack of Accountability – Beware of Smashinn
I placed an order on July 10th from Smashinn, with an estimated delivery between July 21–28. Since July 25th, absolutely nothing has changed. According to tracking, the package arrived in Israel – and that’s where it stopped. No updates, no progress, and no helpful response from customer service.
I contacted their support to cancel the order due to the delay – they refused, avoiding responsibility entirely. Instead of offering a real solution or compensation, they blamed the shipping company. But let’s be clear: Smashinn is the one who selects the shipping provider by default. I had no say in this.
Their reply to my review? A generic, copy-paste message with no personal handling, no accountability, and no resolution.
And it’s not just me – I have two friends who faced the same issue:
One ordered two and a half months ago – the package was lost. Until now, he has received no support, no refund, and no solution.
The other placed an order just last week – and like me, the last tracking update was July 25th, with nothing since.
This isn’t just a delay – it’s a pattern. This isn’t customer service – it’s negligence.
I strongly advise staying away. If you value your time, money, and peace of mind – do not order from Smashinn.
July 10, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Great service, range and price
Good price and prompt delivery, what more do you need!
August 4, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Disappointed
Disappointed –
I placed an order for a racket two months ago, and to this day I haven’t received it. The company claims the shipment was “lost,” yet they have offered no solution. Every attempt to get a proper response was met with silence & excuses and no one is willing to take responsibility.
I’m not even asking for the product anymore — I just want my money back.
June 5, 2025
Unprompted review
Reply from Smashinn
Hello,
We are very sorry to hear that our service did not meet your expectations.
Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.
We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.
We apologize for the inconvenience and any related issues.
If you need further information or assistance, please contact our customer service team at support@tradeinn.com.
Best regards.
Don't order here anything
I ordered a T-shirt, a padel bag, and 24 tubes of balls. I was charged €25 for shipping. However, the padel balls never arrived—only the T-shirt and the padel bag were delivered. At first, they refused to refund the missing balls. It took at least ten attempts to contact them before I finally got my money back.
Now they are saying I still have to pay the full €25 shipping fee, even though the actual shipping cost for the items they sent was only €9.90.
July 31, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are very sorry that you found our service below your expectations.
We remind you that our customers' experience is very important to us, and that is why we have investigated your case.
The refund has already been processed and will be issued in the coming days.
We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.
Please apologize for any inconvenience.
Regards
Fantastic variety or great Products
Fantastic variety or great Products. Fast delivery. Highly recommend.
July 20, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Best regards
Order never arrived
Order never arrived. Emailed twice over the weeks but they were not able to give me any information on where my order was. I cancelled my order, hoping my refund comes through now!
July 30, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are very sorry that you found our service below your expectations.
We remind you that our customers' experience is very important to us, and that is why we have investigated your case.
The refund has already been processed and will be issued in the coming days.
We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.
Please apologize for any inconvenience.
Regards
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great assortment, good prices and service
Great assortment, good prices, reliable delivery and warranty service. What else can I wish for?.....
July 24, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Wrong item sent, no refund / exchange
Page for ordering all in UK sizing, ordered UK size 9, order confirmation and dispatched item was described as euro 45 which is actually a UK size 10. Company saying the right product was dispatched so won't refund or exchange without me paying expensive international postage to return. No ability to speak to a human and customer service chat just defending the fact they sent the right item. Will not use again.
Update, after paying £11.99 return postage the company failed to provide me a full refund, only issuing a partial refund. I remain satisfied that my 1-star review is valid.
July 26, 2025
Unprompted review
Reply from Smashinn
Dear Customer
We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.
Regards
On arrival I discounted a chipp in my…
On arrival I discounted a chipp in my racket.
Please inspect before sending orders.
July 16, 2025
Unprompted review
Reply from Smashinn
Dear Brian,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)
Please log in to your account on the upper right hand side of our website using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
I ordered from you because of the…
I ordered from you because of the slightly better price. Later I saw that you charge shipping costs but unfortunately the delivery dates you state are simply tragic. It has been 15 days and the order still has not arrived in my country.
July 1, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
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