I would’ve rated him zero stars if I could. The reason for the low score is honestly and integrity issues from the company owner. After chasing up my paperwork for three days with multiple unan... See more
Company replied
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I would’ve rated him zero stars if I could. The reason for the low score is honestly and integrity issues from the company owner. After chasing up my paperwork for three days with multiple unan... See more
Company replied
Great communication from 1st visit for quote to completion of boiler replacement . Not the cheapest of the 4 companies who quoted but by far not the dearest . But pretty sure not are having work comp... See more
SM had installed a new boiler for us 12 months ago which has been faultless since installation and we had no hesitation in asking Shaun to fit 5 replacement radiators, originals being at least 30 yea... See more
Company replied
Right from the very first meeting of getting a quote, Shaun was friendly and professional and at no time did we feel he was not able to deliver what we were after. At no time did we feel he was there... See more
I am the Director of Providing Hotwater & Heating on the south Coast, a company that offers full installation, service, and repair of various heating systems for residential and commercial customers. I have over 15 years of industry experience, including 5 years as a gas breakdown engineer at Worcester Bosch, one of the leading manufacturers of heating products in the UK. My core competencies include renewable energy systems, such as air source heat pumps, gas boilers, cookers, and fires, manufacturing process improvement, oil and gas, and customer service. I hold several certifications and qualifications, such as City & Guilds l3, Gas Safe, WRAS, unvented HW, and BPEC, that demonstrate my technical skills and knowledge. I also have a military background, having served as a paratrooper in the British Army for seven years, where I developed leadership, training, and problem-solving abilities. My mission is to leverage my expertise and passion for renewable energy and heating solutions to deliver reliable, efficient, and sustainable service and customer satisfaction.
6 Mizen Way, PO13 9XQ, Gosport, United Kingdom
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Great job! Reliable & Efficient. Came out when needed. Really nice guy!
Will definitely use him again
Great Service from Shaun. My combi boiler replacement required serious pipe work amendments in difficult locations. The new boiler installation now looks much better. A very tidy and professional approach from Shaun. Highly recommended.
Prompt and efficient as always.
Highly recommend

Reply from SM Boilers Gas Heating Ltd
On time and very helpful.
Reasonable priced.
All households in our now family use him.
See you again for our service

Reply from SM Boilers Gas Heating Ltd
I cannot Recommend Shaun more. He has come over to my house at very short notice a few times to sort out some issues I had with my boiler and has only ever provided the most professional service possible every time, keeping me informed the whole time worth his weight in gold, if you’re looking for a trustworthy company this is it.

Reply from SM Boilers Gas Heating Ltd
Shaun fitted a new combo boiler at a great price , first class service , tidy respectful to your property would definitely recccomend.

Reply from SM Boilers Gas Heating Ltd
Sean has always done a good job at sorting out boiler out. Is always out by the next day to check what needs sorting

Reply from SM Boilers Gas Heating Ltd
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