Smelltoimpress Reviews 

350
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Hello, Could you please check on order #2223? It has been 21 days since the order was placed on September 7th, yet no preparations for shipment have been made, I have contacted you sever... See more

Company replied

Rated 5 out of 5 stars

It’s my second time using these guys to purchase some of my favourite perfumes and they are fab!! Fast delivery, great communication, and generally lovely. Followed me up with an appreciative email af... See more

Rated 3 out of 5 stars

So far not so good. Ordered late Tuesday, no confirmation email. Yesterday realised my order still had not been sent so sent a message using Facebook from their website, no answer and still no answe... See more

Rated 5 out of 5 stars

I started buying from Creed Perfume Samples about 2 years ago. I am a thorough devotee of Creed's "Princess Oud" and had run out of my signature fragrance, so I did a random serach online and this com... See more


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3.2

Average

TrustScore 3 out of 5

350 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(350)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

EU users pay additional taxes

Despite saying that EU users won't pay additional taxes, that's not true.
After you pay extra taxes in your country and ask for a refund from the company, they won't respond to your inquiry.

August 18, 2023
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Hi there, you should have contacted us before actually paying the tax as some countries pretend that they dont realize that Northern Ireland is still part of EU market. If you contacted us and gave them our details they would have not charge you. Other users do normally contact us prior to paying it. Thanks

Hola, debería haberse puesto en contacto con nosotros antes de pagar el impuesto, ya que algunos países pretenden no darse cuenta de que Irlanda del Norte sigue formando parte del mercado de la UE. Si te hubieras puesto en contacto con nosotros y les hubieras dado nuestros datos, no te habrían cobrado nada. Otros usuarios suelen ponerse en contacto con nosotros antes de pagar. Gracias

Rated 5 out of 5 stars

Authentic official sample.

Authentic official sample.
It was sent very quickly and I was wonderfully surprised how well packed it was.
I contacted them on WhatsApp and they answered in few minutes providing me with the shipping number to track the parcel.
Great experience and I really recommend them.
This is a trusted Shop.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Perfume samples

I ordered a large order of different niche perfume samples, they arrived within a couple of days well packaged

Unfortunately one of the samples didn’t work but I contacted the seller and she sent me out a replacement that day, communications were perfect

Would highly recommend this company for official perfume samples

Thanks again

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect every time

Gorgeous scents at fantastic prices. Bought a Jo Malone car air freshener and it smells divine. Also bought Beautiful Belle Estée Lauder and it’s beautiful. Great service and prompt delivery every time.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fab company

Fab company! I ordered saturday and item arrived well packed on tuesday, i’ve ordered from here many times and always happy, highly recommend, thankyou!

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great service;)

My name is clint and I'm from Ireland. I must say the service is fantastic. The guy i was dealing with is called pete and he was so helpful and friendly. I can't praise the customer service enough. My order was processed and shipped out on Monday and i received it on Thursday. Very quick and efficient. I will definitely be buying more products in the future. I can't say enough good things about Pete and his team. Very professional and friendly and so helpful. Highly recommended

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
My favourite perfume has been discontinued and I am able to get samples here .
Lovely follow-up personal email too , well done , 5 stars 🌟

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Genuine product. Great service.

Buying samples online can be risky, there are a lot of fakes out there. But I’ve ordered from this site a few times now and not only are they genuine, you get a great friendly service too!
Couldn’t be happier and will be placing more orders in future. 5/5

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

What a great site

What a great site. Really good to be able to try out a variety of perfumes for a fraction of the price. Lovely folks to deal with and an excellent service with quick delivery. Have used them several times and recommended them to family.

February 18, 2023
Unprompted review
Rated 5 out of 5 stars

The best of the best!

It’s my second time using these guys to purchase some of my favourite perfumes and they are fab!! Fast delivery, great communication, and generally lovely. Followed me up with an appreciative email after my order and also was able to accept a request of mine with no problems!! Wouldn’t trust anyone else. Literally just opened my package and can’t wait to order more. Thank you guys!! ❤️

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!!

Fast shipping and brilliant customer service!! They didn't hesitate to replace a wrong order I had received, I have brought 3 12ml luxury perfume from them and will be buying again. Thanks creedperfumesamples

February 16, 2023
Unprompted review
Rated 1 out of 5 stars

Never sent me my item

Never sent me my item.

Attempted to get in contact multiple times with no reply.

Only responded after I opened a dispute. Sent some tracking number without any proof of where the item went, just says delivered with a generic signature that's not mine.

AS PER THEIR REPLY: I do not live in a block of flats. I'm the only resident in my building. Calling me a liar doesn't help the company image

January 25, 2023
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

That is a lie and you know it. You live in block of flats where anybody could have signed (and we sure they did) and forgot to tell you about it. There is your address and your signature on tracking. Im sorry but GPS says delivered to your local post office

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