Smelltoimpress Reviews 

Very happy with products and service. Will definitely use again.

Always arrives in quick time, and always exactly what i’ve ordered in safe packaging! 10/10 recommend! :)

I'm happy with order, decent delivery time too

I paid for the product - didn't get the shipment - nobody's reimbursing the payment either ...it's been 2 weeks from the order to get to me - 1 week from issuing reimbursement - nothing

update- they finally notified me about the shipment- which is on the way.
2 stars for poor customer service for waiting to get replied 2 weeks, including not notifying me before order that the 2 day shipping can be more than 2 week shipping

I am very satisfied, adorable customer service! I recommend from France 👍🏽👍🏽

Good range of choices, easy to navigate, excellent and personal customer service

Use these guys all the time, absolutely wouldn't go anywhere else. No fakes 100% genuine super service and fast delivery. Don't hesitate to use you won't be disappointed 👌👌

I’ve had a number of orders from this company, all delivered promptly with no problems. Great to get small quantities of expensive fragrance in small affordable amounts.
I have, however, had a problem. They sent me an incorrect order 2 weeks ago, I offered to keep this and suggested they sent me a very small sample of the one I actually ordered, I said I would definitely order more if I liked it. The small sample never arrived and out of 7 emails one has been answered promising delivery. I’ve now all but given up and on principle will not order from them again, unless this is sorted. Customer service sadly lacking.
Update: The company have been in touch and sent the sample plus some extra ones. I am assured these will be posted immediately. There are some really good things about this company, perhaps their customer response to problems needs improving, I guess they are very busy!

Ordered two samples and one of them was the wrong one. I contacted the seller immediately and got no response. Forwarded another email 6 days later, still nothing. I literally live across the street and was wanting to just swap out the samples. They do however send out a nice email after a purchase saying to contact them if you need anything, but seemingly that excludes refunds or any other queries. 2/5 because one of the samples is correct and seems genuine.

EDIT* got the correct sample today and a reply after it arrived. Changing it to 4 stars since it got quickly resolved. Just wish I had gotten an email earlier just to know what is going on. Thank you.

Excellent experience here. I ordered two samples, which arrived quickly, were very well packaged (and labelled!), and were undoubtedly genuine and fresh. I will definitely be placing more orders here in the future.

Good offering of products and very quick delivery to mainland Europe. Very happy with the service

Good customer service and products. Recommended.

I buy quite a lot of scent samples (I’m obsessed with perfume) and I’ve been really impressed with Creed. Their customer service is amazing. They’ll be my first port of call from now on.

I placed and order on 20th of November. Received a confirmation with a tracking number which didn't work form day 1 and is still not working. Wrote them 2-3 times and they answered me that the package has left UK and should arrive soon. That was 20 days ago!!!

Edit: The order arrived last week. Turned out there was a huge delay in the UK post office. The first tracking number was changed by them (post office) without notifing the sender. Everything with the content of the order is OK.

Fast service and super reliable, will be using again to trial a fragrance!

Quick response to my query Thankyou