While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

My sister and I use smelly balls. My sister just purchased a new vehicle and while refilling, dropped a drop of liquid without noticing. It has completely messed up the material on her console. I agre... See more

Rated 1 out of 5 stars

I poured more than half the fragrance bottle on the balls but they don't smell at all unless I put my face up to them. Was going to get some for my sister too but not going to anymore if they don't sm... See more

Rated 5 out of 5 stars

I purchased 3 different smelly ball gift packs. They were reasonably priced considering they can be reused and will last much longer than other car fresheners. They also were very quickly delivered. I... See more

Company replied

Rated 3 out of 5 stars

I opened my order 2 weeks ago as I was waiting for my other car air freshener to run out but have just finished the small bottle that comes with the pack. I was abit disappointed as I found myself “re... See more

Company replied

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Car Accessories Store
  3. Car Equipment Accessories Store

Written by the company

So, “what are Smelly Balls?"… In a ‘nut’ shell, they are reusable air freshener balls that hang in your car that make it smell great. When they need a little freshen’ up – whip out the Fragrance Oil and top them up! We like to call them the Road Trip Essential! The best thing about them is, not only do you get to choose the fragrance separately, but you get to control the intensity of it – to suit your precious nose! Smelly Balls can be reused again and again and come in a range of different colours made sustainably using cruelty-free materials. Smelly Balls is more than just a funny name and some sweet, sweet scents. We work with women in Nepal that are breaking down generational barriers and creating a new and improved life for themselves.


Contact info

3.4

Average

TrustScore 3.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your Service

It was easy to shop online and they respond to get it to the delivery stage. Good service

April 3, 2023
Smelly Balls logo

Reply from Smelly Balls

So glad you have had a great experience with us! Thank you for leaving us a review 😍

Rated 2 out of 5 stars

Didn’t live up to expectations.

I’m surprised that so many people give these such high reviews. The concept is cute BUT you basically have to use half a bottle of the scent to smell anything. Not what I would expect for the money you pay. Didn’t live up to expectations and would not recommend.

April 5, 2023
Unprompted review
Smelly Balls logo

Reply from Smelly Balls

Thank you for taking the time to share your feedback with us. We're stoked to hear that you like the concept, but we're sorry that the oil doesn't seem to last as long as you had hoped.

At Smelly Balls, we're committed to using only the highest-quality, Australian-made fragrance oils, so we're confident that they should leave your car smelling great once you've applied the oil. If you feel that you may have received a faulty oil, please don't hesitate to contact us at hello@smellyballs.com.au, and we'll be happy to send you a replacement.

Alternatively, if you prefer, you can use your own fragrance oils on the balls, which is one of the great perks of Smelly Balls, as they can be reused again and again. We want you to be completely satisfied with your purchase, so please let us know how we can help.

Thank you again for your feedback and support.

Rated 5 out of 5 stars

Cute!

Such a good idea and really cute ☺️

April 3, 2023
Smelly Balls logo

Reply from Smelly Balls

Thank you so much for leaving us this review 😍

Rated 5 out of 5 stars

Purchases arrive quickly and smell…

Purchases arrive quickly and smell amazing. Happy to keep using in future and have purchased more as gifts for family.

April 2, 2023
Smelly Balls logo

Reply from Smelly Balls

Stoked to hear that you had a great experience with us. Thanks for so much for choosing Smelly Balls and for taking the time to leave us this awesome review 🌞

Rated 5 out of 5 stars

Fantastic service

Fast, quick and easy to navigate the online store.

April 2, 2023
Smelly Balls logo

Reply from Smelly Balls

So good to hear! Thank you so much for taking the time to leave us a review 😍

Rated 5 out of 5 stars

Super quick delivery and constant…

Super quick delivery and constant updates. Couldn't wait to get my smelly balls hanging. Awesome purchase.

March 7, 2023
Smelly Balls logo

Reply from Smelly Balls

That's awesome! We're stoked to hear that you had a great experience with us. Thanks for choosing our business!

Rated 3 out of 5 stars

The delivery and communication was good…

The delivery and communication was good but not impressed with the smelly balls, they don’t hold the smell longer then a day I only just started using it on Saturday and I have already going through the bottle of scent

March 21, 2023
Smelly Balls logo

Reply from Smelly Balls

Hello Liz, Thank you for sharing your feedback with us. We are delighted to hear that you were pleased with the delivery and communication aspects of our service. However, we are sorry to learn that the fragrance oil did not meet your expectations in terms of longevity.

At Smelly Balls, we pride ourselves on using only premium, Australian-made fragrance oils to ensure that they leave your car smelling amazing once applied. We also use wool as it is highly effective at trapping the scent.

If you suspect that the oil you received was faulty, please do not hesitate to reach out to us at hello@smellyballs.com.au so that we can send you a replacement. Alternatively, you may wish to use your own fragrance oils with our reusable balls. We are committed to making sure you are fully satisfied with your purchase, so please let us know how we can be of assistance.

Once again, thank you for taking the time to share your feedback and for supporting us.

Rated 3 out of 5 stars

Look great however doesn't work as well as I had hoped

The idea is great and the balls themselves look nice. The scents are also fantastic! However the longevity of there smell is very short, I have gone through half of the bottle in the pack already and the put more on almost every 2 days. Also the frangrance discolours the lighter balls making them look dirty which I am disappointed with. Overall happy however I do not think I would recommend or continue to purchase due to the price and outcome.

March 15, 2023
Smelly Balls logo

Reply from Smelly Balls

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you like the scents and find the balls visually appealing, but we're sorry that the oil doesn't seem to last as long as you had hoped.

At SmellyBalls, we're committed to using only the highest-quality, Australian-made fragrance oils, so we're confident that they should leave your car smelling great once you've applied the oil. If you feel that you may have received a faulty oil, please don't hesitate to contact us at hello@smellyballs.com.au and we'll be happy to send you a replacement.
Alternatively, if you prefer, you can use your own fragrance oils on the balls. We want you to be completely satisfied with your purchase, so please let us know how we can help.

Thank you again for your feedback and support.

Rated 5 out of 5 stars

Beach Vibes

I love that the company is based in Australia. The oils take me back to long summer days and days spent on the beach.

February 6, 2023
Smelly Balls logo

Reply from Smelly Balls

Amazing! This makes us so happy to hear! Thank you so much for taking the time to leave us this review 🌞

Rated 5 out of 5 stars

The smelly balls are great

The smelly balls are great and couldn't recommend them and the smells more

February 23, 2023
Smelly Balls logo

Reply from Smelly Balls

Thank you so much for taking the time to leave us this great review 🥰

Rated 5 out of 5 stars

We love our smelly balls

February 20, 2023
Smelly Balls logo

Reply from Smelly Balls

Amazing! This makes us so happy to hear. Thank you taking the time to leave us this awesome review 🌞

Rated 5 out of 5 stars

Great products

Great products, scents are amazing with fast and easy delivery

February 13, 2023
Smelly Balls logo

Reply from Smelly Balls

Thank you so much for taking the time to leave us this great review 🥰

Rated 5 out of 5 stars

My smelly balls are on great display so…

My smelly balls are on great display so the whole family can see them.
Not only do they look good, they smell great to.

February 18, 2023
Smelly Balls logo

Reply from Smelly Balls

and so they should be! That's great to hear! Thank you for taking the time to leave us a review 😍

Rated 5 out of 5 stars

OBSESSED!

LOVE my smelly balls! I was given some as a gift and I am now obsessed. I’ve tried 4 different fragrance oils and I love every one! The scents are amazing and last so much longer than than the cheap car air fresheners from the shops!

February 18, 2023
Smelly Balls logo

Reply from Smelly Balls

That's so awesome! We are so grateful for your kind words and continued love for our brand! Thanks for sharing your review 😍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look