order something from this shop, sent so many emails, their customercare never reply me to resove the problem
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Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... See more
Company replied
I had a wonderful experience in this boutique. The saleswoman was extremely friendly, welcoming and gave very good advice without ever being pushy. She really took her time and created a very relaxed... See more
I ordered a pair of Dries Van Noten pants from Smets in Luxembourg from the comfort of my couch in Melbourne Australia and was blown away by the efficiency and ease of purchase. It took a mere four bu... See more
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Company details
About SMETS
Written by the company
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Contact info
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4.3
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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Amazing experience
I’ve ordered an Off-White tee from Smets.lu and I'm really satisfied with my buying experience:
The price was competitive so first point for them.
The checkout on the website was fast and easy to do, they send you all the updates on the status of your order so you don't lose anything. They are super fast in preparing your parcel and giving it to the courier and the shipping with DHL is very quick: from Luxembourg to Milan, Italy, I've submitted the order early in the morning and during the night my parcel flew to Milan and I got it at 11am of the next day.
The package was well made and there are already the instructions and the label for a potential return.
These are the sites I like to buy at, easy, fast and well organized, way better than many other bigger online marketplaces.
The only thing I wasn't super happy with, but it's really a small detail, is that the tee wasn't in the original Off-White product bag (the item was obviously certified authentic with certilogo so I'm not referring to this), but was anyway well packed in a smets-labeled plastic bag, inside the package, so not a big problem.
January 28, 2022
Unprompted review
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