Our experience with Smiirl has been great since day one. The follow-up for the billing & delivery of our Facebook & Instagram counters was so efficient. Fast & secure delivery. Easy set-up via a user-... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely love our SMIIRL Facebook Counter! The quality is top-notch, setup was super easy, and seeing our follower count displayed in real time is such a powerful (and motivating) touch. It’s also... See more
I’ve been a Smiirl customer right from the beginning and have bought 4 over the years. They attract attention in a cool, non-intrusive way. They’re easy to set up – I even have a custom one that... See more
Company replied
Company details
Written by the company
🇺🇸 Ten years ago in Paris, we launched Smiirl to bridge the gap between online engagement and physical spaces with our unique displays. “Smiirl,” a quirky blend of Social Media Integrated In Real Life, reflects our commitment to enhancing community connections for businesses. Initially focused on supporting small businesses, we’ve since expanded our mission to aid businesses of all sizes globally. As we celebrate a decade of innovation, we’re excited to keep the momentum going and make it clap for the next ten years! 🇫🇷 Il y a dix ans, nous avons lancé Smiirl à Paris pour créer des affichages qui lient le virtuel au réel, avec une touche unique. “Smiirl”, pour “Social Media Integrated In Real Life”, souligne notre désir de renforcer les communautés autour des entreprises. D’abord centrée sur les petites structures, notre mission s’élargit désormais aux entreprises de toutes tailles, partout dans le monde. Célébrons ensemble une décennie d’innovation et préparons-nous à applaudir pour les dix prochaines années !
Contact info
10 rue de Penthièvre, 75008, Paris, France
- support@smiirl.com
- smiirl.com
4.4
Excellent
3K reviews
Replied to 82% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with the time and…
Very impressed with the time and patience they had resolving my techincal issue. Scheduled a Google Meet (no waiting on hold!) and took the time to copletlery resolve my issue.
October 8, 2025
Unprompted review
Great product
Great product. Great supporting materials. I have used it a couple of times now and it certainly attracts attention :-)
September 28, 2025
It’s a great product with a great…
It’s a great product with a great support team! I would definitely recommend it!
October 7, 2025
Unprompted review
Fast easy set up and super cool
Easy set up and the coolest thing is this is 'live', customers enjoying clicking 'follow' then watching it flip through the numbers recording a new follower!
August 22, 2025
Reply from Smiirl
Thank you so much Paul for this glowing review. The live clicking is really what makes it magical, we hope you'll love it for years to come!
Great service
Great service! Lost my power adapter during a shop move, no issue, they helped me sort out a replacement.
September 23, 2025
Unprompted review
Reply from Smiirl
Hello Robert,
Thank you so much for taking the time to share your feedback! We really appreciate it!
We hope you'll keep enjoying your Counter for years to come!
Best,
Gael
Loss to set up
August 19, 2025
Reply from Smiirl
Hi Jon,
I am Gael, co-founder at Smiirl.
Thank you for sharing your experience, and I am truly sorry to read that you have faced difficulties setting up your Counter.
Our records show that we have not yet received a support request from you, so my team will reach out directly by email to better understand the problem and guide you through the setup. If email is not the most convenient option, I will also follow up with a phone call to ensure we connect.
At Smiirl we never want a client to feel left alone. You deserve the best possible experience with your Counter, and we will do everything necessary to make sure you get it.
Warm regards,
Gael
The counter movement is fun！
The counter movement is fun and customers love it. It's really helped me gain followers!
August 18, 2025
Reply from Smiirl
Hello Sakura,
Thank you so much for taking the time to share your feedback!
Stories of how the Counter helps businesses connect with their customers is priceless for us! It means a lot.
Gael from Smiirl
Reply from Smiirl
Hello Will,
We work super hard to offer a flawless experience. So hearing it from our clients means the world to us, thank you so much!
We hope you'll keep enjoying your Counter for years to come!
Warmly,
Gael
Just ok...
In theory, the idea should work, but it does not seem to be driving any following on socials. Price is also a little high for all the more it is.
July 21, 2025
Reply from Smiirl
Hi George,
I'm Gael, co-founder at Smiirl.
Thank you for the candid review. I am sorry the Counter has not moved the needle yet and that the value feels out of line with the price. That is not the experience we want for you.
When results stall, a few simple tweaks usually unlock traction: place the Counter at eye level near the checkout or window, coach staff to make a short ask as they hand back a card or receipt, pair the Counter with a clear sign or QR so customers know exactly what to do.
Creating a quick “flip moment” when a number changes also drives curiosity and follows.
I have just emailed you to set up a quick call so I can review your setup with you.
If you prefer, write us at support@smiirl.com and mention this review. We will make this right and help you get the impact you expected.
Warmly,
Gael, co-founder at Smiirl
Smiirl Brings Energy and Fun to Our Team
I’ve been a Smiirl customer right from the beginning and have bought 4 over the years.
They attract attention in a cool, non-intrusive way.
They’re easy to set up – I even have a custom one that I often reprogram (super easy through their website/login) – so I can make it count sold units or revenue for my sales team. It’s fun and gives an extra boost of motivation.
I’ve only needed to contact customer service once, and everything went far beyond expectations.
My warmest recommendations for Smiirl!
September 4, 2025
Unprompted review
Reply from Smiirl
Thank you so much Harald for your awesome feedback! We love the extra boost of motivation for your team, keep it going!
A fun product, but complicated set up.
A fun product, but unfortunately very complicated to set up. You need a developer to fix the 'JSON URL' in addition to installing the app for the product to work– very inconvenient.
August 29, 2025
Unprompted review
Reply from Smiirl
Hi Richard,
I'm Gael, co-founder of Smiirl, thank you for your honest feedback, and I’m really sorry to hear about your frustration.
Our Social Media Counters come with a turnkey 5-minute installation process. In your case you opted for the Custom Counter.
While our Custom Counter is designed to display any data you choose, making it super flexible, it can require a few extra steps to get it set up, especially when it comes to connecting your JSON feed.
We know that can feel technical, and we’re actively working on ways to make the experience smoother for everyone.
In the meantime, our support team is here to help, step by step. I’ve just sent you a private message through Trustpilot so we can get in touch directly and assist you further.
We truly appreciate you giving our product a try, and we’d love the chance to turn this experience around for you.
Warm regards,
Gael from Smiirl
Product is temperamental at best and…
Product is temperamental at best and has been for over a year.
Over the past week I have attempted to initiate a warranty claim however Smiirl are non responsive.
August 22, 2025
Unprompted review
Reply from Smiirl
Hi Josh,
I'm Gael, co-founder of Smiirl.
Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties you’ve had.
I understand how frustrating it must be to deal with a product that isn’t working as expected, especially after so much time. I looked into your case and saw that your Counter is a Shopify version purchased through the Shopify store.
While we manufacture those Counters for Shopify, they fully manage distribution, support, and warranty claims for them.
That said, we take your experience seriously. We’ve already reached out to our contacts at Shopify to raise the issue on your behalf and clarify next steps. You’ll hear from us shortly by email with more info.
Thank you for your patience, and again, sincere apologies for the inconvenience. We’re doing everything we can to help get your Counter back on track.
Warm regards,
Gael from Smiirl
Honestly everyone enjoys this so much
Honestly everyone enjoys this so much! All my customer love to engage with it and since I've bought it have gone up 150+ followers :) easy to setup and unique I know the price is a little steep but it also makes it unique which doesn't lose its fun value because not many people see them, or if they do! They want a go. *****
July 7, 2025
Reply from Smiirl
Thank you so much SeanIng for your feedback!
The team is so glad to read about your experience. As you say very elegantly: it's unique and doesn't lose its fun value.
Truly heartwarming!
Thank you,
Gael, Smiirl Co-founder
worst products ever
Please send the return shipping slip to immediately
without automated mailing.
It's been almost two weeks already,
but there's been no action.
This is terrible.
July 16, 2025
Reply from Smiirl
Hi Seiji,
I’m Gael, co-founder at Smiirl.
And I want to sincerely apologize for the experience you’ve had with us.
Due to a rare technical issue, our system failed to send you the automated emails you should have received after your purchase. That lack of communication understandably led to frustration, and we take full responsibility.
On top of that, we were too slow in responding to your return request - and for that, I’m genuinely sorry. We aim to support every customer promptly, and we fell short here.
Our team sent the return details last week, and we remain fully available to assist you further.
Thank you for your patience, and again, I’m truly sorry for the inconvenience.
Warm regards,
Gael from Smiirl
The counter is great in our lobby
The counter is great in our lobby. The logo put on it came out perfect! Having this made and then shipped was speedy. I manually change our numbers as I am pulling from multiple places. Thank you!
July 8, 2025
Reply from Smiirl
Hi Tiffany,
Gael from Smiirl here.
Thank you so much for sharing your feedback. It means so much for the team ❤️
Don't hesitate if there is anything we can do to help!
Best,
Gael
A great fun little talking point and a…
A great fun little talking point and a point of difference in the coffee shop
June 29, 2025
Reply from Smiirl
Thank you so much for your feedback!
Every mention like this makes a huge difference for our team. We're glad the Counter is making all the difference in your coffee shop.
Warmly,
Gael from Smiirl
So cooooool,and useful
July 11, 2025
Reply from Smiirl
Thank you so much ShaoHao for such a cooooool review. It makes a huge difference for us!
Don't hesitate if there is anything we can do to help!
Best,
Gael from Smiirl
The don’t answer email
After getting in touch with them, I received excellent service and incredible compensation. I’m grateful and can warmly recommend them!
August 13, 2025
Unprompted review
Reply from Smiirl
Hi Morteza,
I’m Gael, co-founder at Smiirl.
Thank you for taking the time to share your feedback.
I’m truly sorry your experience started off so poorly. That’s not the standard we aim for.
I’m glad we’ve since been in touch by email and were able to agree on a solution that feels right to you. Your new equipment is on the way, and I look forward to hearing from you once it arrives!
Thanks again for your patience and for giving us the chance to make things right.
Warmly,
Gael
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