Smile & Sparkle Reviews 21

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

This all looks good but I can’t see how often I should use the light to begin with …. The kit has 9 days worth of gel … so should I use it nine consecutive days ? TIA

Rated 5 out of 5 stars

Bought this for my daughter who had previously paid for whitening treatment at the dentist which caused her teeth to be very sensitive. No such problem with this product and it gets the same results.... See more

Company replied

Rated 1 out of 5 stars

The worst customer service imaginable. They sent me my gel refills and NO TEETH WHITENING KIT that I paid for. So I emailed them, they didn’t respond. I emailed again. They didn’t respond. The third t... See more

Company replied

Rated 5 out of 5 stars

Great stuff! You can feel the difference from the very first time you use it and it doesn't take much longer to see the results. Even recommended to other family members and now they swear by... See more

Company replied

Company details

  1. Cosmetics Store
  2. Pharmacy

Information provided by various external sources

Smile & Sparkle offers the most advanced, all natural vegan teeth whitening products and teeth whitening kits. Achieve up to 8 shades whiter teeth at home or on the go.


Contact info

4.1

Great

TrustScore 4 out of 5

21 reviews

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Rated 1 out of 5 stars

The worst customer service imaginable

The worst customer service imaginable. They sent me my gel refills and NO TEETH WHITENING KIT that I paid for. So I emailed them, they didn’t respond. I emailed again. They didn’t respond. The third time someone finally responded and asked for my order number I replied with the number and they never answered me. I’ve emailed them 4 times since and zero response. And no product.

March 9, 2021
Unprompted review
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Reply from Smile & Sparkle

Hi Caiti, I’m sorry to read your review we do not expect this service from our team here at Smile & Sparkle and in fact pride ourself on our teams customer service especially through a time of a pandemic! We have checked our emails and we haven’t received ANY emails from a Caiti Filgate. If you have paid for a teeth whitening kit and refill gels we certainly want to make sure you receive your order, please email me personally on sam@smileandsparkleteeth.com I am one of the company directors and will deal with your query personally. Sorry again for any inconvenience this may cause you. Many Thanks, Smile & Sparkle

Rated 5 out of 5 stars

Bought this for my daughter who had…

Bought this for my daughter who had previously paid for whitening treatment at the dentist which caused her teeth to be very sensitive. No such problem with this product and it gets the same results. Hopefully Costco will continue to sell it so we can top up when needed.

October 10, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your 5* review Donna we are so pleased you loved our products. If you would like refill gels please use discount code TWENTYOFF on our website to get 20% off your next order. Our website is Smile-sparkle.co.uk, thanks again.

Rated 1 out of 5 stars

TO BE HONEST FORGET 9 SHADES LIGHTER…

TO BE HONEST FORGET 9 SHADES LIGHTER MINES NOT EVEN GONE 2 SHADES LIGHTER. BOUGHT FROM COSTCO WILL BE GETTING A REFUND. COULD BE 9 DAYS IS NOT ENOUGH. THEY SHOULD PROVIDE MORE. I'M ON MY 7TH NOT IMPRESSED. DON'T WASTE YOUR MONEY.

September 30, 2019
Unprompted review
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Reply from Smile & Sparkle

Hi Adams World, we advise you use the full treatments inside the kit before buying more. The kit includes 9 treatments, please use all the treatments in the kit before judging the results. If you have any further questions or if we can help you better your treatment process please let us know and get in touch. Many Thanks, Smile & Sparkle
Info@smile-sparkle.co.uk

Rated 5 out of 5 stars

Amazing product

Amazing product, my partner and I are getting married early next year and thought we would try this product. So far so good, we are loving the results 👌🏼

August 21, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your review Hina, we will certainly be able to get you guys pearly whites for the wedding :)

Rated 5 out of 5 stars

Great product I’m very happy with the…

Great product I’m very happy with the results so far since I purchased two weeks ago.

May 3, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your outstanding review Melanie 😁 were so pleased you are satisfied with our products ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Rated 5 out of 5 stars

Smile and sparkle has changed my life

Smile and sparkle has changed my life. I’m a smoker and a coffee drinker and this product works absolute wonders. I couldn’t recommend it enough!

April 15, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your great review Pamela were so pleased to have helped 😁

Rated 5 out of 5 stars

Excellent

Excellent - no reservations, I would recommend to anyone.

April 9, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your great review Tom 😁

Rated 5 out of 5 stars

Gentle effective and safe

Gentle yet effective and easy to use
Natural ingredients so it’s safe and still effective
Speedy and Impressive results
No burning sensation while using.
Reasonably price

Definitely a thumbs up from all the family

April 9, 2019
Unprompted review
Rated 5 out of 5 stars

Such a gentle but effective product

Such a gentle but effective product, and I love the whitening powder! I could see a difference after about 2 uses, but you need to be consistent at the beginning.

April 8, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your honest review Katy 😁

Rated 5 out of 5 stars

Genuine product

Genuine product, that actually works, unlike many similar products on the market. My teeth are important to me and I have seen instant results with this product. Certainly recommend.

April 8, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your review David, we’re very pleased that our products have worked for you and appreciate your review :)

Rated 5 out of 5 stars

Great product highly recommend

Great product highly recommend. What a transformation. I am very impressed

April 8, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks for your review Jonathan, were so pleased you enjoyed the product! :)

Rated 5 out of 5 stars

Amazing products!!

Amazing products!!! So happy with the results. Will definitely purchase again 😁✨

April 8, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks Keely were happy to help!

Rated 5 out of 5 stars

This stuff really does work wonders

This stuff really does work wonders! Only cost me £75 for the powder and the kit and my teeth are so white and feel so fresh.

April 8, 2019
Unprompted review
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Reply from Smile & Sparkle

We're pleased you have enjoyed our products Ella :)

Rated 5 out of 5 stars

Great products and company.

Great products and company.
I started with the Whitening Kit and was so impressed I ordered the Whitening Powder.

April 8, 2019
Unprompted review
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Reply from Smile & Sparkle

Thanks JP were pleased you have enjoyed using our range of products :)

Rated 5 out of 5 stars

Great Stuff!

Great stuff!

You can feel the difference from the very first time you use it and it doesn't take much longer to see the results.

Even recommended to other family members and now they swear by it too.

A very happy repeat customer.

April 8, 2019
Unprompted review
Smile & Sparkle logo

Reply from Smile & Sparkle

Thanks for your review Stephen we are very pleased you and the family enjoy our range of products :)

Rated 5 out of 5 stars

Fantastic products

Fantastic products, have recommended to a friend that now uses it and we both continue to recommend to others

April 8, 2019
Unprompted review
Smile & Sparkle logo

Reply from Smile & Sparkle

Thanks for your 5 star review Louise, were so pleased you and your friends are enjoying our products!

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