Smile Correct Club Reviews 

This company are an absolute joke!! Had a video consultation early September and was told they would do everything Invisalign would do. As a result made a payment of £1595. After sending my impressions back I got a projected treatment plan which didn't coincide with what was discussed in my consultation. I explained this to customer service and returned emails were blunt, rushed, unhelpful and bordering on rude.

I eventually stated that if they weren't going to do what they said they would then I didn't want to go ahead with treatment. And what a nightmare I'm having TRYING TO GET MY MONEY BACK!! Emails are ignored, phonecalls are fobbed off. It's been almost 2 months now and I'm now in the process of claiming payment back through the bank.

Can't comment on their aligners but if they're as poor as their service and aftercare I wouldn't expect much!

Believe every 1 star review you see. This company is a money making scheme and have caused me nothing but stress. I’d avoid aleisha pickard, she will ignore emails to do with any problems or concerns, but will email straight away when it’s anything to do with payment. The manager Joe covers up for his colleagues mistakes with screenshots of emails/phone calls, using your own words against you when he doesn’t know the full situation. They don’t send out parcels unless you chase them up on multiple occasions, which is very time consuming and exhausting. They make you fall for the treatment plan during the consultation with their fake enthusiasm and tone of voice. I’ve made the mistake of staying with this company as Ive been waiting for my treatment for 4/5 months now and as I work 5 days a week, I don’t have the time to find another aligner company and go through the consultation process again. I wasn’t happy with my end result that the 3d scan they showed me and I made that clear. Then they told me I have to pay for extra treatment off my own back, to resolve this issue. This would’ve been fine if they had told me that 4 months prior, so I could’ve got it done in that time frame, instead of waiting about for them. As the deposit isn’t refundable I’m going ahead with treatment and going to use the deposit money to fix any extra flaws elsewhere, as I refuse to give this company any of my money for free. If you want to get out of contract I recommend going through your bank because I promise you they will not give you a refund

ALSO I read a couple of bad 1 star reviews a couple weeks back which have miraculously been deleted…

So far having a really good process with smile correct club

Alishia In customer service is amazing and really quick responses!

Can’t wait to receive my aligners and start my journey

Amazing customer service! Always on hand to help, whether it be via email, whatsapp or phone call, couldn't have asked for better support!
Particularly Jack at the front end sales/mould process and then Aleisha in customer service following that as I had some problems with my aligners but all sorted in good time and professionally- thanks so much !!

The initial set up call was great the woman on the other end of the phone was bubbly and charismatic as you'd expect from a 'salesperson'
She was contactable via email and phone through my moulding process now when I recieve my retainers in the post, then nothing not even contact was easy. Nothing included but a box with the retainers in labeled 1 to 11 no instructions... no information on how long to wear them for... etc I took it with a pinch of salt and decided I'd wear each retainer for roughly 2 weeks possibly longer if I'm on holiday etc so I finished my process in August without recieveing a single bit of communication to see how I am! Now these our my teeth and I recieved nothing at all to see how my process was going or if I had any concerns etc. Now come September I've damaged my last aligner but I am not happy with my final teeth as they WERE NOT STRAIGHT LIKE MY 3D SCAN THAT WAS SOLD TO ME SHOWED so as you can imagine I make contact and low and behold I'm told my plan ended in July so they aren't going to do anything!! When I had no idea when my plan ended I had to guess! I think it's disgusting I'm paying for a retainer for 2 years getting married in less than 6 weeks and they aren't willing to help sort out the rest of the movement of my teeth that I am paying for based off of my 3D imaging!

Honestly save your money I will forever have to regret this decision now that my wedding is approaching don't make the same mistake I did. A reputable orthodontist would check in on your progress and would definitely make it clear when your process ends and help you not throw you under the bus.

*to top it off I could never get through to them on the phone it would just ring and ring

I had a very disappointing experience with SmileCorrectClub. The first consultation felt highly pressured, and the representative was clearly a “salesman.” I didn’t need a sales pitch – I had the money ready and was calling to place the order. Yet, the salesman still tried to upsell more products, such as aftercare, which was unnecessary and frustrating.

After that, I had to constantly chase for updates on my order. Even once everything seemed ready to proceed, I was suddenly told almost a month later that I would need to pay an additional £300 to move forward. At that point, on 19/09/2024, I decided to cancel the order.

The frustration didn’t end there – I had to chase them for my refund, and after submitting the request, I was informed I had to wait an additional 15 days. While SmileCorrectClub may claim that their refunds are issued within 14 days as per their policy and the law, it’s important to note that I had to make multiple follow-up calls from the date I cancelled to finally receive my refund on 16/10/2024.

I understand that treatment plans might change after receiving impressions, but it felt like SmileCorrectClub always required an upgrade to dual aligners at the last moment. It would be helpful to know what percentage of customers are processed with single aligners as promised, rather than being upgraded late in the process. It gives the impression that the £300 upgrade is inevitable rather than a rare occurrence.

In total, I had to contact SmileCorrectClub 9 times to chase updates, cancellations, and my refund. It was exhausting and entirely avoidable had they communicated properly and handled the situation with more professionalism.

It’s a shame as I was really looking forward to getting my SmileCorrect Kit.

Timeline of Events:

• 20/08/2024 (Day 0): Consultation with SmileCorrectClub.
• 22/08/2024 (Day 2): Impression kit received, but it only contained 1 impression mould.
• 23/08/2024 (Day 3): Impression kit returned.
• 02/09/2024 (Day 13): Chased for an update, advised another imprint was required.
• 04/09/2024 (Day 15): New impression kit received, this time with 3 moulds.
• 05/09/2024 (Day 16): New impression kit returned.
• 11/09/2024 (Day 22): Chased for an update, advised the kit was lost or not delivered, told to check back in a few days.
• 18/09/2024 (Day 29): Impression kit found, but no further update.
• 19/09/2024 (Day 30): I had to chase for a further update. Spoke to a manager and was told I needed to pay an additional £300 to proceed, so I cancelled the order. Advised I would receive a form.
• 24/09/2024 (Day 35): Chased up the cancellation as no form had been sent.
• 25/09/2024 (Day 36): Received and submitted the cancellation form.
• 29/09/2024 (Day 40): Chased the cancellation request again, as there had been no updates.
• 30/09/2024 (Day 41): Chased cancellation request, was informed it had been processed and that I would need to wait 15 days for my £1,295 refund.
• 11/10/2024 (Day 52): Chased the refund as 9 working days had passed. Advisor said they would check with finance.
• 14/10/2024 (Day 55): Received an email saying the refund is being processed and will take an additional 10 days to appear in my account.
• 16/10/2024 (Day 57): The refund of £1,295 was finally processed and received

Update to my review for SmileCorrectClub (25/11/2024):

13/11/2024 – SmileCorrectClub phoned me to apologise for the poor experience I received, citing issues with their systems as the cause. As a gesture of goodwill and to apologise for the service I encountered, they offered to send me a free Smile White kit. They also requested that I consider removing my review if I felt this apology was sufficient.

However, it has now been two weeks since the call, and no item has been received.

Update: 29/11/2024
Today, I received a call informing me that the Smile White kit, which was initially offered as a “gesture of goodwill,” would only be sent if I changed my review to 5 stars or deleted it entirely. This feels like a clear attempt to manipulate review scores. Such practices raise serious ethical concerns and may also violate UK consumer protection laws, as the Competition and Markets Authority (CMA) explicitly advises businesses not to offer inducements to customers in exchange for positive reviews. This approach undermines the integrity of honest feedback and leaves me questioning the company’s practices.

Aleisha made the process really easy for me, thanks.

Many thanks to Aliesha Picard for the accurate 3D imaging and I am looking forward to my new promised smile.

IT IS SMILE DIRECT CLUB IN DISGUISE, I hope whoever reads this never buys from this company, i genuinely mean it as they took my money through misleading me. I was told they did night aligners however i got sold daytime aligners, i also got told night aligners were discontinued. I went back and fourth with my complaint in terms of trying to get company to refund me as i wasn’t given the right information. I am very dissapionted the fact that they don’t care about company reputation but peoples money. Abid chowdhury was the advisor which took my money without giving me the right information, the fact that even when i made the purchase Abid took a tiny bit less than what he had asked for and i as a genuine person i asked why he took less as he mentioned night aligners were more money, he said that was the price it went through as and it was okay, i was soo confused and now it all makes sense why it was the price it was, he gave me the wrong product, im disgusted especially as a muslim he did this and i would think he would know better but am not forgiving this guy at all and people like this will get what’s coming for them in this world and the next, i will remember this experience to be one of the most awful companys i have ever dealt with and im still overwhelmed with what just happened, the fact they stole over 1000 pounds from me. I tried to even talk to one of the managers which his name is Joe but rather than resolving the case, he is covering his staff’s mistakes which i find soo unprofessional. It makes me sad to say this all but please however even wants to buy from this company, think before you act because i don’t want what happened to me, to happen to you. All the information below isn’t true of the person replying, smile direct club was their old company, whatever they are stating has no evidence, if you want evidence for the lies they tell you feel free to contact rabiaakhter101@yah**.co.uk for more evidence as i don’t want anyone else to be misled by this company. Just to be clear most of these guys comments aren’t verified through trust pilot however mines is because i experienced the horrible journey through this company.

I spoke with Taylor during my consultation and she was great! So friendly and bubbly and make me feel really comfortable, she also put a lot of effort into understanding why I wanted this treatment and what results I was hoping to get, really appreciate all of her help!

Everything was super easy to understand. A lovely employee called Alishia was more than happy to help with any questions I had and was extremely efficient with replying.

Excellent people with a great enthusiastic approach towards customers. I am happy I got in touch with Smile Correct! Many thanks to Aliesha Picard for the accurate 3D imaging and I am looking forward to my new promised smile.

Taylor , gorgeous personality made sure I felt at ease and made sure I knew what I was getting and how much, also offered affordable payment plans, excited to try my new treatment plan! Would recommend Taylor in a heart beat such a lovely girl!

My first time using Smile Correct Club and from the start of my new smile journey Alishia Has been great. Can’t wait to start. Thank you so much

Had my first consultation with Taylor. Excellent customer service and she took me through the whole process from start to finish. Super knowledgeable and answered any questions I had. Can’t wait to start my journey!

Great experience being guided through everything. Alishia Pickard was amazing and helped me check my scan before proceeded with the aligners. Amazing experience.

Highly recommend smile direct club, they have been so good since my first call with them. Excited for my aligners to come so I can start my journey. Alishia Pickard has been amazing and has been there if I have any questions.

Smile correct club has had amazing communication throughout the start of my journey, making sure i understand the process and were more than happy to answer any questions i had.
I have been in contact with both Jae and Alishia and they have been fabulous!

All they care about is money even if it’s at your expense, save your money and go elsewhere

Good service