Worst Company I have ever dealt with. Discontinued their sales in New Zealand and all forms of communication was gone. Disconnected their Phone line which made getting hold of them difficult.... See more
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Worst company in the world. I never leave reviews but these guys have infuriated me more than I would like to admit. Worst service ever. I was paying monthly, and they kept prolonging sending me the c... See more
Company replied
1star was the only option. They don’t even deserve that. Absolute rubbish service and communication. They don’t send retainers out. But happy to take your money. Emails don’t get returned, there’s now... See more
Company replied
The team at Smile Direct Club Auckland were very friendly and welcoming. Just a bit odd having to wait outside to call someone to come down to let you into the building. But otherwise once up on the 3... See more
Company replied
Company details
About SmileDirectClub - New Zealand
Written by the company
Contact info
2.0
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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!!! WARING - WORST SERVICE AND CUSTOMER MANAGEMENT !!!
AWFUL customer service at their call centre, they did not listen to what I was asking and hung up on me. They Continue to make me chase them up for incorrect payment dates and taking more money than stated upon agreement!! Have complained about service I have received, along with multiple other people I know having the same problem, we all get the same computer response “we will get back to you in 24-48 hours”. Load of crap , DO NOT recommend unless you want unhelpful rude service , no responses and to be scammed out of more money than what you’re signing up for 😋
May 12, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Hello Larissa, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni
We enjoyed a 5-Star service from Nicole…
We enjoyed a 5-Star service from Nicole today. Really lovely experience and my daughter is super excited. Thanks so much
May 8, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Helana, thank you for your kind words and this wonderful review!
Diane and Jackie were great
Diane and Jackie were great! Informative, warm and welcoming! The process was easy and simple. The hardest part is there is none! You're in good hands with this team.
May 6, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Lee, we're thrilled to see your kind review!
Friendly helpful staff
Friendly, helpful staff. Very accommodating staff who helped out with something to entertain my son
May 1, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
This is exactly what we're here for, Anna! Thank you so much.
☺️👍🏼Ngā mihi!
Diane at Smile Direct was so helpful and had all round positive energy. She made me feel comfortable during the 3D scan right through to signing up for my new smile journey.
Thanks Smile Direct 😊
April 30, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Hello Chauvelle, it's always our top priority to leave our customers excited and informed. Thank you!
Very nice lady
April 24, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Haylee, we love seeing this!
🙏 Thank You Diane!!! 🥳
🏞 Just left from an absolutey wonderful experience! [I'm on the bus now]
Diane & Tess made it Super welcoming😇
👩🏫 Diane educated me each step of the way, answered any questions I had and she made it an ultra comfortable and easy session.
✨ Lol it was a new experience for me, last I'd had my teeth checked was in primary school, so I was a bit nervous and shaky at the very start but Diane assured I'd be just fine and I was.
🗓 Looking forward towards closing the gap 😈
😁Watch out for A new sMiLe around town😉
Mwuahaha!
🌱 TY & Peace x
April 21, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Joshua, thank you so much for the positive review!
My follow-up appointment
The process for having my follow-up re-scan was straightforward and the staff friendly and courteous. And I appreciated the free parking at this inner city location :)
April 11, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Ric, thank you so much for the positive review!
Awesome customer service
Awesome customer service. One of the best customer service experiences i’ve had. Definitely worth the recommendation.
April 8, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Joshua, thank you so much for sharing.
Thanks Diane!!
Amazing experience this morning with Diane. She made me feel very comfortable and was easy to talk to about what is, to me, a sensitive topic. Will highly recommend Smile Direct. Thanks again Diane!!
April 7, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Caitlin, we're delighted to read your review!
Rad was so nice
Rad was so nice, talked through everything. Made sure to answer all questions that I asked. Super friendly and professional. Explained everything in detail and made sure I understood everything that was going on and what was going to happen
April 7, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Hi Haylee, we appreciate you taking the time to leave us this feedback.
Excellent customer service
April 2, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
RJ, we're delighted to read your review!
1st Impressions
The Impression Guide that accompanied the kit was easy to follow. I read through the entire booklet twice.
I recommend practice inserting and removing the trays several times before making the impressions, as the plates are stiff.
Finally take note that you have to use FedEx to return the kit!
April 1, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Hi. This is so exciting to hear! We are thrilled about this feedback.
Met our lovely smile guide Diane
Met our lovely smile guide Diane, she made me and my partner feel welcome which I'm grateful for. Definitely knows what shes doing and got me convinced it’s possible to get my teeth straightened! And I can’t wait to smile with CONFIDENCE! Thank you Diane for making the first step easy for me.
March 31, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Hi Gabriel, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
$30 kit
$30 kit: It's fun to make the impressions, fast delivery and shipping. This company covers the deliveries. Just phone fed ex for pick up, and they'll be there to take the package. It's free
March 30, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Happy to hear this, Brooke!
Rad has been very friendly and I have…
Rad has been very friendly and I have given very clear information that I need. The equipment were so clean and the whole experience was so relax and professional
March 28, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Hi Veronica. We're so happy to see this review. Thank you so much!
Awesome experience
Awesome experience! Would highly recommend to others! Great customer service aswell!
March 27, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Nigel, we're delighted to read your review!
Lyrics smile. I booked my daughter Lyric in for the…
I booked my daughter Lyric in for the 3d scan. Tess was our technician and she was great. We knew everything that was happening and she was very friendly which made my daughter feel comfortable. We can't wait to start our payments so that my daughter can feel and look as beautiful as she is, and gain the confidence that she has inside. Thank you Tess 😊
March 27, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Happy to hear this, Kat! We appreciate that you took the time to share some kind words.
Nice and friendly staff
Nice and friendly staff, very good explanation of things involved and what to expect along with the results
March 26, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
We are loving your feedback, Azhar! This means the world to us – thank you so much.
Kind and caring faultless presentation
Kind and caring faultless presentation.
I’m at the end of my treatment but wanted some small imperfections looked at. They were very professional and are extending my treatment all for no charge.
I will have more aligners and new retainers, all good!
March 25, 2021
Unprompted review
Reply from SmileDirectClub - New Zealand
Thank you so much for sharing, Gio! This means the world to us.
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