Smile Kitchens Reviews 530

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and expertise throughout the design process. Many highlight the personalized approach, with designers actively listening to ideas, offering creative solutions, and making numerous revisions to ensure satisfaction. The quality of the product, including the 3D visuals and samples, is frequently commended, making the overall service feel professional and enjoyable. However, some customers experienced issues with missing or damaged items upon delivery, leading to delays and frustration. A few also noted that the quality of the product, specifically paint chipping, did not meet expectations after a short period of use. Additionally, some people mentioned that the company's reliance on outsourced production led to a lack of control over delivery issues and aftercare.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, expertise, and patience.... See more

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the high quality of... See more

Service

Users describe positive interactions with service, highlighting the brilliant and fantastic service from... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the ease and pleasantness of the... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high quality of the kitchens,... See more

Based on these reviews

Rated 5 out of 5 stars

Couldn't be happier with our experince with Jon at smile kitchens. We did a few other designs with competitiors and Jon's was the first time we actually got excited. He had a great mixture of design a... See more

Company replied

Rated 5 out of 5 stars

Alicia was our designer and I must honestly say she was absolutely wonderful! From start to finish, she worked tirelessly with us, patiently listening to our ideas and preferences, and bringing our dr... See more

Company replied

Rated 5 out of 5 stars

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non n... See more

Company replied

Rated 5 out of 5 stars

Jon was amazing helping design my new kitchen. He made sure to make the most out of the limited space we have, and managed to fit in all the appliances that I wanted. He was very diligent making sure... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

Online Kitchen design and supply


Contact info

4.8

Excellent

TrustScore 5 out of 5

530 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Emma was great!

Emma was really helpful when it came to designing our kitchen. She was good at suggesting options and the 3D presentation really helped us to visualise the space.
Price point was competitive. Much cheaper than the likes of Wren, Howdens, Magnet.
We wanted a bespoke paint option in a slab style. Unfortunately Smile kitchens only offer bespoke colours in their shaker style, so for that reason we went elsewhere. Other than that, can't fault them!

January 11, 2025
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Sarah, thanks for your review. It's great to hear that Emma was able to help you with design ideas and visualising the space. We're sorry to hear we weren't able to offer you a bespoke colour in the range you wanted - we appreciate your feedback and will ensure to pass this on to the relevant department. Thanks again :)

Rated 5 out of 5 stars

Really great advice and support from…

Really great advice and support from Emma at Smile Kitchens

We've been very fortunate to have Emma to help and guide us through some ideas for our kitchen - she listened to the important things for us and has made them work in our proposal. Very pleased!

December 13, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Lynne, thanks for the great review. We're really glad to hear you found Emma's expertise so helpful!

Rated 5 out of 5 stars

Kitchen Magician

I wanted to take a moment to express my heartfelt appreciation for the incredible work Gemma did in designing my kitchen. Her creativity, attention to detail, and ability to understand my vision truly transformed my kitchen space into something extraordinary. Her professionalism and expertise made the entire process enjoyable. The layout is not only functional but also beautiful.

January 6, 2025
Smile Kitchens logo

Reply from Smile Kitchens

Hi, thanks for the lovely review. We're so happy to hear of your satisfaction with Gemma's design and expertise, and how you found the process enjoyable!
Thank you so much again for the amazing feedback, we hope you love your new kitchen.

Rated 5 out of 5 stars

Star of the show - Emma Irvine

Emma has been fantastic at supporting us with our kitchen design, as first time buyers/renovaters it has been great to use her knowledge to help us really picture what is possible. She has been patient, not pushy, transparent and supportive with any changes we have asked for.

I have appreciated the professionalism, communication and options available using Smile. I also love the VR and how realistic you can make the design look!

December 1, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Hannah, thanks for your kind feedback! We're so happy to hear that Emma was able to support you throughout the kitchen design process & you loved the VR design feature. We wish you all the best with the remainder of your kitchen renovation :)

Rated 5 out of 5 stars

Excellent service from start to finish

Exceptional bespoke service from Smile from design to delivery, installation and aftercare. There was a named contact available to talk to and help every step of the way and they were very quick to respond every time I contacted them.

We went for the Vard Grove and are SO pleased with how it looks. The kitchen is really good quality, many aspects of it stand out from competitors - wide range of unit sizes, unit finishes, accessories available. Having the units delivered preassembled was a huge bonus too and together with the clear instructions, made the installation go very smoothly.

Thank you Izzy, Emily and the team for helping to make our kitchen come alive. It’s the first time we’ve brought and installed a kitchen and you made it such a positive, pleasant experience😊

November 18, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Preety, thank you so much for the great review and for sharing your experience with us! We’re thrilled to hear that you’re so pleased with your new kitchen and that our team, including Izzy and Emily, were able to guide you through the process smoothly and help bring your dream kitchen to life.
It’s wonderful to know that the quality of our products and the pre-assembled units made the installation easier for you too.
Thanks again for the lovely feedback!

Rated 5 out of 5 stars

Design process was excellent

Design process was excellent and Natalie was brilliant. Such excellent customer service and very well

December 18, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Lindsey, thanks for your review, we really appreciate the great feedback. :)

Rated 5 out of 5 stars

Happy to recommend

Choosing Smile felt like a bit of a risk at the time, because there weren't many reviews about the quality of the actual kitchens at that point, only really the design process. Happily, we have been delighted with both.

Charlotte was great to work with and very patient with our changes through the design process. I was between DIY Kitchens and Smile, but having this design process for only marginally more money tipped the balance for me as it is so much easier.

There was good communication throughout the delivery and fitting process. The kitchen arrived well packaged and we didn't have any damaged items to deal with. There were a couple of issues that needed to be rectified during fitting but this does seem fairly standard for any new kitchen, and Smile worked with my fitters to sort things out quickly. My fitters hadn't worked with Smile before but the joiner was so impressed that he asked for a referral code for his own kitchen.

Having used the kitchen for 3 weeks now, I am very happy with the quality. The custom colour came out perfectly. All pull-outs/soft close drawers work nicely. It feels like Smile genuinely care about how much you like your kitchen and ask for regular feedback. Will have to come back 5 years to give an update about the longevity.

December 15, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Becca, thanks for leaving us such a great review! We're really glad to hear you've had a great experience through our design process and are delighted with the quality of your kitchen. Thank you so much for the amazing feedback.

Rated 5 out of 5 stars

Wonderful Service

I worked with Natalie to design my kitchen and she did an amazing job. She’s been lovely to work with and I’d definitely recommend her.

November 20, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hey Lindsey, thanks for your review - we appreciate the kind feedback!

Rated 5 out of 5 stars

Corinne was a pleasure to work with

Corinne was a pleasure to work with - she knows everything about Smile Kitchens inside out and she guided us through the process. We felt in very safe hands with her guidance and can’t wait for the kitchen to arrive.

December 13, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Amelie, thanks for your review. It's lovely to hear of how you've enjoyed working with Corinne. We hope you love your new kitchen when it arrives!

Rated 5 out of 5 stars

New kitchen

So helpful with design phase. Very good customer service with delivery and aftercare (we needed an extra drawer runner). Great value for money. Would absolutely recommend!

December 6, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Polly, thanks for your review - we appreciate the great feedback! We hope you're enjoying your new kitchen.

Rated 5 out of 5 stars

I have worked with other kitchen…

I have worked with other kitchen suppliers in the past and when it came to chose our kitchen I was a bit weary as most companies are really pushy, usually mentioning that certain discount expires the same day or that they can hold it for a few days. My experience with Natalie has been the complete opposite. She was understanding, clear and provided great suggestions that we didn’t even thought about, making our kitchen perfect for our needs. The overall experience is really nice and it feels truly bespoke, having the designer guide you and providing you with options and not pushing a sale. I would definitely recommend them to anyone looking for a new kitchen.

December 6, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Giovanna, thanks for your review - we're so glad to hear you've enjoyed working with Natalie and we hope you love your new kitchen!

Rated 5 out of 5 stars

Would Reccomend!

The process just felt really straightforward. Jane has been really friendly and helpful and the designs were brought to life on screen with speed, so could see any changes straight away.
We also received all the samples we asked for really quickly, couldn't fault the experience. Would 100% reccomend.

November 29, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Leanne, thanks for leaving us a great review. We're really glad to hear you've enjoyed the design process. :)

Rated 5 out of 5 stars

So happy with our experience & kitchen!

Me and my partner were first-time home owners faced with needed a new kitchen after our old one was gutted in renovation work, with zero clue where to start with creating a kitchen from scratch.

After some research and seeing social posts about the company online we went with Smile Kitchens, and I couldn't be happier we did.

Alicia was so helpful in helping us design the space we wanted, as well as talking us through all the parts we hadn't even thought about. The costs seemed so much more reasonable for the quality than other companies I found, and the quality is beautiful (All the tradesmen that fitted it kept asking where I got it from!)

The ordering and delivery were really straightforward (plus everyone we dealt with was lovely).

We've had the kitchen in a couple of months now and the care team have checked in with us every step of the way. Basically, a massive thank you, you made quite a daunting experience an easy one. So happy with the kitchen and have been loving showing family and friends what we've done with the space.

November 15, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Molly, thanks for the great review. We really appreciate the lovely feedback and its always great to hear which elements of the design process stood out and made a difference for customers like yourself.

We're also glad to hear you're enjoying the new kitchen! Thanks so much again :)

Rated 5 out of 5 stars

A friendly & professional service.

Smile Kitchens have been everything we could have hoped for. They offer a great, bespoke service that really makes you feel welcome. Designing and purchasing a kitchen is a big task but our designer Jane, really helped ease this process. We can't wait till our new kitchen is installed.

November 29, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Frazer, thanks for your review. We're glad to hear you enjoyed our design process and hope you love your new kitchen once it arrives!

Rated 5 out of 5 stars

A great design experience

Alicia was great to work with. I had a vision of what I wanted, and she was so helpful in bringing it to life and providing really helpful guidance an input. She was flexible and responsive, and very understanding of the need to balance vision and budget.

I'm excited to get my kitchen in a few weeks.

November 28, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Jane, thanks for taking the time to leave us a review, we really appreciate the lovely feedback about designer Alicia. :) We hope you love your new kitchen when in arrives in a few weeks!

Rated 5 out of 5 stars

Brilliant experience with plenty of flex!

Natalie was extremely knowledgeable, imaginative and patient with is as we worked through the design process. It was great to know and understand the different approaches we could take when trying to maximise the use of space in our kitchen and Natalie had so many wonderful ideas to help is with this. Meetings were always useful and questions answered quickly - via email or telephone. Just a brilliant experience and we would highly recommend! Thanks so much

November 26, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Sarah, thanks for leaving us such a lovely review! We're so glad you found Natalie's expertise so helpful & you enjoyed the whole experience. We hope you love your new kitchen! Thanks again :)

Rated 5 out of 5 stars

Great design service, thank you

Had a great experience with the Corrine the kitchen design coordinator. She made all the options very clear and also listened to my wants, concerns and many questions. Very patient, very professional. Really glad to have the extra support to work through designs. Also like all the information that is provided so you can actually visualise your kitchen. Great service, thank you

November 14, 2024
Smile Kitchens logo

Reply from Smile Kitchens

Hi Cherelle, thanks for the great review. It's lovely to hear you've enjoyed the design process and found the support of designer Corinne helpful and professional. We hope you enjoy your new kitchen!

Rated 5 out of 5 stars

A quality kitchen at a great price

We changed our mind a few times during the design process, and Huse's patience, advice and expertise throughout the process were second to none. He certainly knows how to design a kitchen!!

We opted for the Eddison range, and we're delighted with the kitchen we've ended up with. It looks so much better than we hoped. Our kitchen fitter was impressed with the quality. Delivery was straightforward, and the aftercare team kept in regular contact to make sure everything was going well, dealing very quickly with any questions that came up.

Since the kitchen was fitted we've been busy recommending Smile to anyone who will listen! A quality kitchen at a great price.

November 1, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Simon, thanks for the great review! We're so glad you enjoyed our design process from working with Huse all the way to the aftercare support.
It's also lovely to hear how you've been recommending us, we really appreciate the support! We hope you're enjoying your new kitchen - it would be amazing to see some pictures of the finished result :)

Rated 5 out of 5 stars

Great company

I found the whole experience great. Our designer was really skilled and helpful, and very patient with me constantly changing my mind! The kitchen (now installed) is of great quality and very good value for money. Would recommend

July 10, 2024
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Hi Rebecca, thanks for the great review. We're thrilled to hear you enjoyed the whole experience and are happy with your new kitchen!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look