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SmilePath Reviews 743

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and clear guidance throughout the process, making it easy and stress-free. Many people highlight the excellent customer service, noting quick responses and supportive communication. Consumers are very satisfied with the product, often mentioning the effectiveness of the aligners and the positive impact on their smiles and confidence. The overall user experience is frequently described as smooth and convenient, especially the ability to complete steps from home. However, some customers also noted challenges with the impression process, finding it frustrating or tedious, sometimes requiring multiple attempts or extra materials. A few people expressed dissatisfaction with the general customer service, mentioning difficulties reaching someone or receiving templated responses. Additionally, a small number of reviewers felt the aligners did not fit properly or achieve the desired results for their specific needs, and some found the communication regarding next steps to be lacking.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being helpful, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and smoothness of the... See more

Service

People report positive experiences with service. Many customers praise the helpful and effective customer... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Product

Customers consistently note positive experiences with product, particularly praising the effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my impressions video appointment today and honestly, the whole experience was so easy and stress free. The SmilePath staff guided me through each step really clearly, making the process simple... See more

Company replied

Rated 5 out of 5 stars

Smile Path has been mine and my partners choice for aligners to keep our smiles in place since the company we used to straighten out teeth went bankrupt. The process to get our nighttime aligner... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Elyena during my impression video session! She was incredibly helpful, patient, and guided me through every step with clear instructions and a friendly attitude. I w... See more

Company replied

Rated 5 out of 5 stars

I honestly had such a good experience with SmilePath. My teeth are super straight now and I’m genuinely so happy with how everything turned out. The whole process was way easier than I expected, a... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer

Written by the company

SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Zoom video

I had the zoom video with Zoe and she was very explicit, patient and helpful. I'll keep posting my updates after I get my retainers :)

June 20, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for your kind feedback!

Rated 5 out of 5 stars

Zoe gave me a great experience with…

Zoe gave me a great experience with making the retainer session—professional, smooth, and super helpful!

June 21, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for your kind feedback! We are always available for your service.

Rated 5 out of 5 stars

SmilePath Video Fitting Session

I had a great experience with the SmilePath video session thanks to their fitting expert Zoe. All steps were communicated simply and effectively. Hwr guidance made the experience a lot easier for me.

June 20, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for your kind feedback! We are always available for your service.

Rated 5 out of 5 stars

Video Impression

Did my Impression video this morning and all went extremely well, no to post them off and Smile Path can starting working on my new smile

June 16, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for the kind feedback!

Rated 5 out of 5 stars

Jamie was the best!

June 12, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for the review! We're thrilled to hear Jamie made such a great impression — we’ll be sure to pass along your kind words!

Rated 5 out of 5 stars

I had a zoom meeting with one of …

I had a zoom meeting with one of smilepaths staff called Patrick. He was very patient and helpful. Five stars! Thanks again Patrick.

June 11, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for the fantastic review! We're thrilled to hear Patrick was patient and helpful during your Zoom meeting. We'll be sure to pass along your kind words to him. If you need any further support along the way, we're always here to help!

Rated 5 out of 5 stars

👍👍👍👍

Zoe was very helpful and made the whole process very easy for me to complete. She talked me through during the teeth impressions and made me feel very relaxed.

Thank you

Zoe

June 10, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your lovely review! We're thrilled to hear that we have able to guide you through the process and make you feel comfortable and confident. We’ll be sure to pass on your kind words to her — she’ll be so happy to hear them. If you need any further assistance, we're always here to help!

Rated 5 out of 5 stars

Streamline process

Patrick was super helpful and made the process incredibly easy

June 9, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your kind words! We’re thrilled to hear that Patrick made the process easy and helpful for you. We’ll be sure to pass along your praise to him. If you need anything else, just let us know!

Rated 5 out of 5 stars

Good customer service

The experience was good. She helped me all the way through it.

June 7, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your kind words! We're delighted to hear you had a great experience and that she was able to support you throughout the process. If you ever need anything else, we're here to help!

Rated 5 out of 5 stars

Highly recomend

My experience was seamless from start to finish. Easy to follow instructions and the result has been amazing. I am very happy with my straight teeth!

June 5, 2024
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your lovely feedback! We're thrilled to hear your experience was seamless and that you're loving your straight smile. It means a lot to us to be part of your smile journey — congratulations on the amazing results!

Rated 5 out of 5 stars

Great Service

Great Service, Fast responses.

June 5, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you for the review! We're so glad to hear you’re happy with our service and response times. If you ever need anything else, we’re just a message away!

Rated 5 out of 5 stars

So far so good!

Ele in the customer service department was super helpful. So far a great experience as I lost my aligners the first time about halfway through treatment. Results so far are good.

June 4, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your review! We're thrilled to hear you've had a great experience so far, and that Ele was able to assist you so helpfully. It's great to know you're seeing good results already — we’re here to support you every step of the way. If you need anything else, just let us know!

Rated 5 out of 5 stars

I had a wonderful experience when…

I had a wonderful experience when chatting with Ele, she was very informative and helpful

June 4, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ele — we’ll be sure to pass along your feedback to her. If you ever need anything else, we’re always here to help!

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