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SmilePath Reviews 744

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and clear guidance throughout the process, making it easy and stress-free. Many people highlight the excellent customer service, noting quick responses and supportive communication. Consumers are very satisfied with the product, often mentioning the effectiveness of the aligners and the positive impact on their smiles and confidence. The overall user experience is frequently described as smooth and convenient, especially the ability to complete steps from home. However, some customers also noted challenges with the impression process, finding it frustrating or tedious, sometimes requiring multiple attempts or extra materials. A few people expressed dissatisfaction with the general customer service, mentioning difficulties reaching someone or receiving templated responses. Additionally, a small number of reviewers felt the aligners did not fit properly or achieve the desired results for their specific needs, and some found the communication regarding next steps to be lacking.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being helpful, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and smoothness of the... See more

Service

People report positive experiences with service. Many customers praise the helpful and effective customer... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Product

Customers consistently note positive experiences with product, particularly praising the effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my impressions video appointment today and honestly, the whole experience was so easy and stress free. The SmilePath staff guided me through each step really clearly, making the process simple... See more

Company replied

Rated 5 out of 5 stars

Smile Path has been mine and my partners choice for aligners to keep our smiles in place since the company we used to straighten out teeth went bankrupt. The process to get our nighttime aligner... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Elyena during my impression video session! She was incredibly helpful, patient, and guided me through every step with clear instructions and a friendly attitude. I w... See more

Company replied

Rated 5 out of 5 stars

I honestly had such a good experience with SmilePath. My teeth are super straight now and I’m genuinely so happy with how everything turned out. The whole process was way easier than I expected, a... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer

Written by the company

SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thanks Oliver

Thanks Oliver. He’s amazing and helped me a lot to get my approved and perfect impressions!

January 6, 2026
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your review! We’re delighted to hear that Oliver was amazing and helped you achieve approved, perfect impressions. We’ll be sure to pass along your kind thanks to him. If you need any further assistance, we’re always here to help!

Rated 5 out of 5 stars

Rayn was very helpful.

January 5, 2026
Unprompted review
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Reply from SmilePath

Thank you for your review! We’re glad to hear that Rayn was very helpful. If you need any further assistance, we’re always here to help!

Rated 5 out of 5 stars

I’m really happy with my Smile Path Aus…

I’m really happy with my Smile Path Aus teeth whitening kit. It was super easy to use and the instructions were clear. After using it, I noticed my teeth looked lighter and brighter. Definitely a good experience overall!

January 4, 2026
Unprompted review
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Reply from SmilePath

Thank you so much for your lovely review! We’re thrilled to hear that you’re really happy with your SmilePath Aus teeth whitening kit and that you found it easy to use with clear instructions. It’s great to know you’re already seeing lighter, brighter results. We appreciate your feedback and are glad you had a positive experience!

Rated 5 out of 5 stars

Great experience

Zoe was amazing, very patient and gave clear direction for creating the impressions

January 1, 2026
Unprompted review
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Reply from SmilePath

Thank you so much for your review! We’re delighted to hear that Zoe was amazing and provided clear, patient guidance while creating your impressions. We’ll be sure to pass along your kind feedback to her. If you need any further assistance, we’re always here to help!

Rated 5 out of 5 stars

I wish I used Smile Path earlier

I put off doing anything to fix the look of my teeth as I did not want to go through the whole experience with a dentist. The smile path experience made the whole process more private, easy and with great results.

I did not have great teeth and was always self conscious when smiling, after the treatment I was very surprised with the results and new confidence. I wish I did it years earlier.

January 1, 2025
Unprompted review
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Reply from SmilePath

Thank you so much for sharing your experience! We’re truly happy to hear that SmilePath made the process easy and comfortable for you—and even more so that you’re loving your results and newfound confidence. Knowing we could help you feel more confident in your smile means the world to us. We really appreciate your kind words and are so glad you chose SmilePath!

Rated 5 out of 5 stars

My experience with Patrick was awesome

My experience with Patrick was awesome, he’s very informative and professional, and a great guide!

December 30, 2025
Unprompted review
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Reply from SmilePath

Thank you so much for your review! We’re thrilled to hear that your experience with Patrick was awesome and that you found him informative, professional, and a great guide. We’ll be sure to pass along your kind feedback to him. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Impression Guide

I was guided through the whole session with Zoe and she was so so patient with me throughout and very instructive. Thankyou Zoe!

December 29, 2025
Unprompted review
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Reply from SmilePath

Thank you so much for your review! We’re happy to hear that Zoe guided you through the entire session with patience and clear instructions. We’ll be sure to pass along your kind thanks to her. If you need any further support, we’re always here to help!

Rated 5 out of 5 stars

Zoe was wonderful and very helpful for…

Zoe was wonderful and very helpful for helping me to obtain the correct teeth impressions!

December 27, 2025
Unprompted review
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Reply from SmilePath

Thank you so much for your lovely review! We’re delighted to hear that Zoe was wonderful and very helpful in guiding you to get the correct teeth impressions. We’ll be sure to pass on your kind words to her. If you need any further support, we’re always here to help!

Rated 5 out of 5 stars

Emergency tissues recommended

I was drooling like a broken faucet, the experts stayed totally professional, and the pressure nearly had me in tears—definitely a different kind of experience.
Pro tip: have a box of facial tissues ready.

December 21, 2025
Unprompted review
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Reply from SmilePath

Thank you for sharing your experience — and for the great tip! We’re glad to hear our experts stayed professional and supported you through the process, even if it was a bit intense at times. We appreciate the feedback and are always here if you need anything along the way.

Rated 5 out of 5 stars

Excellent service

Excellent service, really easy to follow along to make the impressions

December 21, 2025
Unprompted review
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Reply from SmilePath

Thank you for your review! We’re so pleased to hear you found the service excellent and the impression process easy to follow. If you need any further support, we’re always here to help.

Rated 5 out of 5 stars

So far so good

So far so good! Halfway through my treatment !

December 20, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you for your review! We’re glad to hear everything is going well so far and that you’re halfway through your treatment — exciting progress! If you need any support along the way, we’re always here to help. Keep up the great work!

Rated 5 out of 5 stars

Smooth process and great support

I had my impressions video appointment today and honestly, the whole experience was so easy and stress free. The SmilePath staff guided me through each step really clearly, making the process simple to follow and reassuring the whole way through. Being able to do this from the comfort of my own home was such a big plus.

So far I’m really impressed with how smooth the process has been and the level of support provided.

December 18, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your lovely review! We’re delighted to hear that your video session was smooth, stress-free, and easy to follow. Our team works hard to make the process clear and reassuring, so it’s great to know you felt well supported—especially from the comfort of your own home. We truly appreciate your feedback and look forward to continuing to support you on your smile journey!

Rated 5 out of 5 stars

Absolutely loved my results!!!

Absolutely loved my results!!!!
The staff was always very helpful and it’s definitely worth it!

November 20, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your wonderful review! We’re thrilled to hear that you absolutely loved your results and found our team helpful throughout your journey. Your kind words mean a lot to us, and we’re so glad you found the experience worth it. Enjoy your smile!

Rated 5 out of 5 stars

Best Experience Ever

My experience with Smilepath was absolutely amazing. The service that you get for a premium cost, the same service you get here for considerably less cost. Their customer service is good, they have been supportive throughout my journey with the aligner, and the aligners have been extremely effective. They literally gave a new way to my personality. Highly Recommended.

December 17, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your amazing review! We’re truly thrilled to hear that your experience with Smilepath has been so positive and that the aligners have made such a meaningful difference for you. Knowing that our service, support, and results have helped boost your confidence and personality means a lot to us. We genuinely appreciate your recommendation and are grateful to be part of your smile journey!

Rated 5 out of 5 stars

Call taken with Zoe

Call taken with Zoe, excellent explanation and communication

December 16, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you for your review! We’re delighted to hear that Zoe provided excellent explanation and communication during your call. We’ll be sure to pass along your kind feedback to her. If you need any further assistance, we’re always here to help!

Rated 5 out of 5 stars

Zoe was a great help with instructing…

Zoe was a great help with instructing me with my impressions.

December 16, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you for your review! We’re glad to hear that Zoe was a great help in guiding you through your impressions. If you need any further assistance, we’re always here to help!

Rated 5 out of 5 stars

Zoe is wonderful

Zoe is wonderful. Thank you for your help.

December 15, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your kind review! We’re glad to hear that Zoe was wonderful and helpful. We’ll be sure to share your feedback with her. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Annie was very helpful and patient

Annie was very helpful and patient

December 15, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your review! We’re delighted to hear that Annie was helpful and patient — we’ll be sure to pass along your kind words to her. If you need any further assistance, we’re always here to help!

Rated 5 out of 5 stars

Great service

Great service, great communication from the team and fast set up - can’t wait for the finished results !!

December 15, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your review! We’re delighted to hear you’re happy with the service, communication, and quick setup. We’re excited to be part of your smile journey and can’t wait for you to see the final results too!

Rated 5 out of 5 stars

Patrick was wonderful

Patrick was wonderful, easy to understand, he made the whole Smile path process easy to follow. Good guidance with making the teeth impressions.

December 14, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you so much for your review! We’re delighted to hear that Patrick made the SmilePath process easy to understand and guided you smoothly through the impressions. We’ll be sure to pass along your kind words to him. If you need any further assistance, we’re always here to help!

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