Banner for SmilePath

SmilePath Reviews 743

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and clear guidance throughout the process, making it easy and stress-free. Many people highlight the excellent customer service, noting quick responses and supportive communication. Consumers are very satisfied with the product, often mentioning the effectiveness of the aligners and the positive impact on their smiles and confidence. The overall user experience is frequently described as smooth and convenient, especially the ability to complete steps from home. However, some customers also noted challenges with the impression process, finding it frustrating or tedious, sometimes requiring multiple attempts or extra materials. A few people expressed dissatisfaction with the general customer service, mentioning difficulties reaching someone or receiving templated responses. Additionally, a small number of reviewers felt the aligners did not fit properly or achieve the desired results for their specific needs, and some found the communication regarding next steps to be lacking.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being helpful, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and smoothness of the... See more

Service

People report positive experiences with service. Many customers praise the helpful and effective customer... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Product

Customers consistently note positive experiences with product, particularly praising the effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my impressions video appointment today and honestly, the whole experience was so easy and stress free. The SmilePath staff guided me through each step really clearly, making the process simple... See more

Company replied

Rated 5 out of 5 stars

Smile Path has been mine and my partners choice for aligners to keep our smiles in place since the company we used to straighten out teeth went bankrupt. The process to get our nighttime aligner... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Elyena during my impression video session! She was incredibly helpful, patient, and guided me through every step with clear instructions and a friendly attitude. I w... See more

Company replied

Rated 5 out of 5 stars

I honestly had such a good experience with SmilePath. My teeth are super straight now and I’m genuinely so happy with how everything turned out. The whole process was way easier than I expected, a... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer

Written by the company

SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Smilepath were always so…

The team at Smilepath were always so prompt and helpful. Patrick was extremely patient as I had to do my impressions a number of times.

October 26, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for sharing your feedback!

Rated 5 out of 5 stars

Customer service 10/10

Ele helped me through the whole process. I was very skeptical but Ele guided me through it all and gave me all the information. I believe Ele is responsible for my sale today. Thank you Ele!!

October 24, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for sharing your feedback!

Rated 5 out of 5 stars

Alyana was very friendly

Alyana was very friendly, always smiling and helpful and accurate.

October 23, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for sharing the feedback!

Rated 5 out of 5 stars

I was always self-conscious about my…

I was always self-conscious about my buck tooth and spent years feeling embarrassed to smile. Then I discovered Smile Path, and within just 8 months my teeth were completely transformed! The process was super simple — I ordered the kit, did the moulds at home, and posted them back. My aligners arrived straight to my door, and I just switched them out as directed.

The first few days of each new set were a little uncomfortable (as my teeth were moving!), but it quickly became easy and totally worth it. I now wear my retainer every couple of days to maintain my results, and I can honestly say I’ve never smiled more confidently in my life.

If you’ve ever hesitated to fix your teeth, Smile Path makes it so accessible, affordable, and stress-free. I’m beyond happy with my results and highly recommend it to anyone thinking about starting their smile journey! 😁

October 22, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for sharing your feedback!

Rated 5 out of 5 stars

Great service and well-priced product.

Ele was great! After returning from receiving dental work overseas and losing my night guards. Ele was able to answer all my questions and was able to suggest a suitable product at such a great price compared to most Dental clinics.

October 21, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for the feedback!

Rated 5 out of 5 stars

Perfect Service and Quick Response Time

I’ve used this 24/7 chat service twice and honestly have never had better service! Response time is insanely fast- questions always answered thoroughly and definitely helps keep the process moving smoothly. 10/10 would recommend!

October 12, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thankyou for the kind feedback! You are always welcome here.

Rated 1 out of 5 stars

Frustrating process

The process of getting usable impressions has been very frustrating. It’s taken over a month with all of the back and forth and I had to purchase extra materials. Thanks to Patrick for helping me to finally get it done in an online video session. The online and printed instructions do not match the ones given to me in the video session. If I was starting out again I would go to a dentist, much simpler.

October 6, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you for your feedback. We’re sorry the impression process took longer than expected, and we’re glad Patrick was able to help you complete it. We appreciate you highlighting the differences in the instructions . We’re working to make them more consistent. If there’s anything else we can do, feel free to reach out.

Rated 1 out of 5 stars

Three years and Thousand of dollars of dollars later and I still have crooked teeth

I’m in my third year and at the end of my second program of using the nighttime aligners and they did not straighten my top teeth.

During my first program my top teeth weren’t moving and I emailed smile path and they told me just to wear some of the plates longer and to just keep going even though it was so painful trying to wear aligners that didn’t fit because my teeth weren’t getting straighter.

When I got to the end of my first program it hadnt worked on my top teeth, they offered me a second night time aligner program but they charged me for it.

So when the second program also didn’t work and was so painful I wore some of the aligners longer but it was so painful. I got to the end of the program and my retainers don’t fit!!!

So I told them and sent photos and now they said I can pay for a brand new program!! And I still have crooked teeth.

What a waste of thousands of dollars and 3 years of my life!

Also just a heads up that they give discounts off your aligners if you leave a positive review, so I wouldn’t trust the reviews.

October 4, 2025
Unprompted review
SmilePath logo

Reply from SmilePath

Thank you for reaching out. We’ve reviewed your treatment history in detail and would like to clarify the following:

Your first set of aligners was shipped in August 2023, which included 20 upper and 20 lower aligners.

When you later shared concerns regarding your teeth alignment, we prepared a new treatment plan and provided new aligners with a retainer at no additional cost.

This second set included 12 upper and 12 lower aligners along with one set of retainers, which was shipped in June 2024 as part of a 4-month plan scheduled to complete in October 2024.

You contacted us again in October 2025 regarding your retainer not fitting. Based on the timeline, this indicates that the retainers were not worn as instructed, resulting in teeth relapse.

Despite this, we are still offering a solution to help restore your alignment, regardless of the current tooth position.
Please reply to the email we sent so we can proceed with the next steps.

Kind regards,
SmilePath Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look