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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the effectiveness of the 3D treatment plan in showing tooth movement and the ease of use of the aligners. The service is frequently described as excellent, with many appreciating the seamless process and the helpfulness of the staff. Reviewers also commend the prompt response times to inquiries and the exceptional customer service provided throughout their journey. However, some customers also noted issues with the fit of their aligners, with some reporting that trays did not properly cover their teeth or caused discomfort. A few people mentioned a lack of follow-up after receiving their aligners and difficulties in getting responses to emails regarding concerns about their treatment progress. There were also isolated reports of poor communication and unfulfilled results, leading some to seek alternative dental solutions.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are satisfied with the aligners and... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the excellent... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and helpful responses to emails... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and responsiveness. Many... See more

Based on these reviews

Rated 5 out of 5 stars

My experience so far has been great. The staff respond quickly to emails, even on weekends, and the instructions for taking my impressions were clear and easy to follow. I received my 3D treatment pla... See more

Rated 5 out of 5 stars

My experience so far has been great. The staff respond quickly to emails, even on weekends, and the instructions for taking my impressions were clear and easy to follow. I received my 3D treatment pla... See more

Rated 5 out of 5 stars

My experience so far has been good. My aligners arrived last week and I’ve been using them for 3 nights and 3 days now. I would strongly recommend buying some Orajel and dental wax, as I wasn’t pr... See more

Rated 5 out of 5 stars

After much consideration, I pulled the trigger and ordered aligners from Smile Perfect. I received the impression kit within a few days. The directions were easy to follow and there's even extra putty... See more


Company details

  1. Health and Beauty Shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

575 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly Recommend Smile Perfect Teeth…

Highly Recommend Smile Perfect Teeth Alignment System!
I couldn’t be happier with my experience using the Smile Perfect teeth alignment system. From start to finish, the process was smooth, straightforward, and incredibly convenient. The aligners are comfortable, discreet, and easy to wear in everyday life, which made staying consistent effortless.
What really stood out to me was how well everything was explained and how supported I felt throughout the journey. I started noticing improvements sooner than expected, and the gradual changes boosted my confidence at every stage. The results look natural and truly exceeded my expectations.
Smile Perfect offers an effective, affordable, and user-friendly solution for anyone looking to improve their smile without hassle. I’m so glad I chose this system and would absolutely recommend it to anyone considering teeth alignment.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!)

I havnt started these long, but my teeth look better already I am thrilled!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend them

Definitely recommend them. They are responsive and easy to communicate with through the whole process . They really take time to go through all concerns before starting the process and explain how everything works.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast track retainers

I had a great experience with Fast Track Retainers. The team provided quick responses to all my questions and maintained excellent communication throughout the process. Everything I needed was included, and the instructions were clear and easy to follow. It made the whole experience smooth and stress-free.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the nightly retainer…

I purchased the nightly retainer package, when I ordered the impression kit came really fast in the mail nicely packaged with easy instructions. I mailed my impression by and they contacted me via email to approve my new smile. Once I approved, they started making my retainers. When I had any questions, I emailed them and they responded very fast. I’m looking forward to my new smell so far the customer service has been excellent. I would definitely recommend smile perfect for your new smile!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a customer of Smile Perfect…

I’ve been a customer of Smile Perfect since November 2025. I began my treatment in December and have been very happy with my journey so far. I have completed my trays for my bottom teeth and needed additional refinement which they supplied free of charge. I am about halfway done with my top teeth trays and the movement they have already made in just 5 months is amazing. I am already so happy with my smile and I still have a few months left to go! Customer service is always amazing and they respond quickly and with care. If you’re deciding whether or not to do it - go for it! You will be happy you did.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Aligners fitted properly and no issues

The aligners fit properly and feel secure on my teeth. I haven’t experienced any discomfort beyond the normal initial pressure, and there have been no issues with fit, slipping, or irritation. Overall, everything is working as expected and the process has been smooth so far.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, excellent product and support.

I started my journey with Smile Perfect in June last year. Everything was done in the timescales if not quicker than what i was told. I was impressed how perfect the aligners fitted from my impressions and how well the 3D image of my teeth transformation matched with the progress as i went on my journey. Mike the smile specialist has been great trhoughout, always responding promptly with advice and support. I am very happy with my progress and would highly reccomend their services. im 48 now and have never had good teeth due to cross and crowding, i am now starting to get the confidence to smile without thinking about it. Wish i had this company when i was 18. Hence why the 5 star review.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Fighting to get my money back. Total scam.

I paid the money and got the sets for impressions in the mail pretty quick. That was it. After a month and a half after giving impressions they tell me every week they're working on my 3D design for me to approve. It said 2 to 4 business days it's been almost 6 weeks. Just filed a discrepancy with my credit card company to cancel payment to them. We will see what happens. Stay away

February 12, 2026
Unprompted review

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