Smiler Reviews 

7,433
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional photographers who make everyone feel completely comfortable and relaxed during the photo shoots. People also love the incredibly beautiful locations chosen for these sessions, resulting in stunning, high quality, and truly memorable pictures that capture the essence of their trips. Some reviewers were not happy with the final photo outcomes, mentioning frustrating issues like poor camera angles, closed eyes, or unexpected results. A few consumers also noted occasional communication troubles, scheduling delays, or minor logistical hiccups regarding the designated meeting spots.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting photographers who are... See more

User experience

People report positive experiences with user experience, highlighting how photographers make them feel... See more

Location

Reviewers highlight positive aspects of location, frequently praising how photographers choose stunning spots... See more

Product

Consumers find product to be filled with absolute delight, noting that the final results are stunning and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with stunning and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Francesco was great! We are not the most photogenic people but he gave us good direction and the pictures turned out great! It’s amazing how he situated us to not get many people in the background e... See more

Rated 5 out of 5 stars

Filippo was fantastic! We did high school graduation photos for a friend group, he was great! He led the boys around Venice capturing solo shots & group photos around iconic Venice attractions. The bo... See more

Rated 5 out of 5 stars

Shaqayeq was our photographer and made us feel comfortable right away. She knew all the great vantage points and efficiently worked through all the photo combinations we wanted. She was fun and helpfu... See more

Rated 5 out of 5 stars

We loved everything about our family family photoshoot. First, Silviu, our photographer, was very friendly and approachable. He has a nice way of making us, especially my kids, feel comfortable. Secon... See more


Company details

  1. Photography Service

Written by the company

Memorable experiences deserve to be captured in high quality – we make it happen. Discover professional photoshoots in the world's most iconic and unique picturesque locations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,433)

1,062 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My photos are so great!

I loved my Sydney photos with Giacomo. I highly recommend photos if you'd like a special picture to commemorate your time in Sydney. Giacomo took so many photos and sent 50. He was so easy to work with and gave great direction.

May 14, 2026
Rated 5 out of 5 stars

Fun and memorable experience

Fun experience! The photographer was very polite and instructed us well. Definitely something that will stay í our memories and we'll worth the money. Thank you!

May 14, 2026
Rated 1 out of 5 stars

Pictures gone with no context or notification

I was not informed that the galleries are only available for 30 days otherwise I would have save it. That’s so unfortunate that I already paid lots of money to get those taken and still have to pay to retrieve it. I even sent numerous emails willing to pay again, and ignored and no response. Pictures taken was gone in the wind, didn’t even had a chance to see it all, or download it at least. Also, Rubielyn could you please have a decency on responding on my email.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

We had an amazing experience with…

We had an amazing experience with Francesco in Rome! The photo session near the Colosseum was absolutely fantastic from start to finish. Francesco made us feel comfortable and relaxed the entire time, gave great directions, and knew all the perfect spots and angles around the city.

The photos turned out incredible — natural, beautifully edited, and full of emotion. These are memories we’ll truly cherish forever. The atmosphere during the shoot was fun, professional, and very easygoing.

Highly recommended for anyone visiting Rome and wanting beautiful, high-quality photos with the Colosseum in the background. Thank you again, Francesco, for such a wonderful experience!

May 13, 2026
Rated 5 out of 5 stars

We had such a great experience doing…

We had such a great experience doing our family photoshoot with Giacomo in Melbourne.

He knew many beautiful spots and guided us really well throughout the session, especially with poses and natural candid moments. The photos turned out amazing and felt very genuine.

What we appreciated the most was how patient and caring he was with our children (2 and 4 years old). He made them feel comfortable, kept the session relaxed, and handled everything so kindly.

Highly recommended for family photoshoots — professional, friendly, and great with kids

May 11, 2026
Rated 5 out of 5 stars

We had a really fun and informative…

We had a really fun and informative photo tour with Charles! He was comfortable to work with and provided more information about the area than we had expected! Would do it again no question!

May 10, 2026
Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this photographer in Paris! He was very kind, professional, and made us feel comfortable during the shoot. The photos turned out beautiful and natural. We really enjoyed the experience and highly recommend him!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

This was a great session

This was a great session. It was efficient and he was able to direct us to poses that would look the best. We ended up getting more pictures back than expected which was nice!

July 17, 2025
Rated 5 out of 5 stars

Honestly couldn’t have asked for a…

Honestly couldn’t have asked for a better photographer. We are so lucky to have had Nataliia do our photoshoot. What a lovely person. She was also very patient and accommodating as we had a toddler. I 100% recommend!! Thank you so so much. We loved every single photo!

May 10, 2026
Rated 5 out of 5 stars

Shaggy was the best photographer!

Shaggy was the best photographer we could have asked for! We were very nervous at first, but she helped us with posing and showed us the best spots for photos in Trastevere! She was sooo nice and the photos are great! We really loved the experience and would love to book Shaggy again!

May 10, 2026

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