Smiler Reviews 

7,433
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional photographers who make everyone feel completely comfortable and relaxed during the photo shoots. People also love the incredibly beautiful locations chosen for these sessions, resulting in stunning, high quality, and truly memorable pictures that capture the essence of their trips. Some reviewers were not happy with the final photo outcomes, mentioning frustrating issues like poor camera angles, closed eyes, or unexpected results. A few consumers also noted occasional communication troubles, scheduling delays, or minor logistical hiccups regarding the designated meeting spots.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting photographers who are... See more

User experience

People report positive experiences with user experience, highlighting how photographers make them feel... See more

Location

Reviewers highlight positive aspects of location, frequently praising how photographers choose stunning spots... See more

Product

Consumers find product to be filled with absolute delight, noting that the final results are stunning and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with stunning and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Francesco was great! We are not the most photogenic people but he gave us good direction and the pictures turned out great! It’s amazing how he situated us to not get many people in the background e... See more

Rated 5 out of 5 stars

Filippo was fantastic! We did high school graduation photos for a friend group, he was great! He led the boys around Venice capturing solo shots & group photos around iconic Venice attractions. The bo... See more

Rated 5 out of 5 stars

Shaqayeq was our photographer and made us feel comfortable right away. She knew all the great vantage points and efficiently worked through all the photo combinations we wanted. She was fun and helpfu... See more

Rated 5 out of 5 stars

We loved everything about our family family photoshoot. First, Silviu, our photographer, was very friendly and approachable. He has a nice way of making us, especially my kids, feel comfortable. Secon... See more


Company details

  1. Photography Service

Written by the company

Memorable experiences deserve to be captured in high quality – we make it happen. Discover professional photoshoots in the world's most iconic and unique picturesque locations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(7,433)

1,062 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One could tell immediately that…

One could tell immediately that Konstantina knew her work well. She knows the city of Venice quite well and knows exactly where to get photos that capture Venice without the crowds. Well done! So very happy!

June 4, 2026
Rated 5 out of 5 stars

BART was absolutely amazing

BART was absolutely amazing. He saved the day. We booked a photographer for 9am Trevi Fountain mini photo shoot. We get there early, at 8:45. I message and email the photographer to let them know we are at the meeting spot. No reply. It's 9:05 and I'm calling customer service, who proceeds to call Smiler(company?) and it just rings. I'm LIVID. Finally someone messages me back from Smiler and says the photographer had an emergency and can we reschedule. Luckily another photographer could get there at 10:15. It was Bart. Super friendly, very professional, so patient, absolutely wonderful. It was crowded, but you can't even tell by his shots. He captured our family perfectly. He was worth waiting for. When we got the photos, they took our breath away. Magical. Honestly, if you could request him, please do so!

June 4, 2026
Rated 5 out of 5 stars

Highly recommended

Highly recommended! The session was supposed to be only 20 minutes, but we got much more time than expected. The photographer was patient, talented, and made us feel comfortable throughout the shoot. The photos turned out exactly how we imagined. Thank you!

June 3, 2026
Rated 4 out of 5 stars

Wedding Anniversary Photo Shoot

We booked a photoshoot about 6 weeks before our trip Venice and the booking process was easy to do. Sadly we didn't expect that our booking day also fell on a day of national strikes covering Italy which caused us some worries. Smiler did reassure us we would get transport on that day but to allow extra travel time. Our original 9.30am shoot had to be moved as our photographer was held up in the additional traffic due to the strikes. He did however keep in contact and we agreed a new time. Once we met Fillipo, our photographer, the shoot went ahead in very relaxed manner. He was polite and charming and directed us well. He knew what locations we would use and we walked easily between his chosen locations. The shoot was both enjoyable and well structured. Our time passed quickly and we left hoping for some lovely images. We were not disappointed, The images captured are fantastic and give us a great memory of our trip and of our our wedding anniversary that we were celebrating that day

May 29, 2026
Rated 5 out of 5 stars

go for it

She was adorable and very friendly and helpful.. she didn't mind holding my bag during photos.. I really appreciated that.. she took very nice shots for my daughter in her graduation gown and directed beautiful poses for me and my daughter together.. I highly recommend her

June 1, 2026
Rated 5 out of 5 stars

Nice pictures

Nice pictures. Friendly photographer, Punctual. Received more than 50 professional photos, provided a great variety of shots to choose from. I would recommend it.

June 2, 2026
Rated 5 out of 5 stars

We are very happy with our photo…

We are very happy with our photo session and the final pictures. The whole experience was wonderful from start to finish, with a very friendly and relaxed atmosphere that made us feel comfortable. The photographer was professional, patient, and gave us helpful tips, which made a big difference. Thank you Romain for creating such wonderful memories for us!

May 31, 2026
Rated 5 out of 5 stars

Wanna be surprised? Give it a shot.

Tohid created a really relaxed and enjoyable photoshoot experience in Naples. He was kind, patient, and easy to work with, which made it feel very natural in front of the camera.

He paid attention to the light, locations, and small details, and the final photos looked beautiful, professional, and full of real feeling. It didn’t feel like a forced photoshoot more like capturing genuine moments in the city.

Highly recommended.

June 2, 2026
Rated 5 out of 5 stars

Nima is amazing! 😍

Nima is amazing, both as a photographer and as a human being! Thanks to Nima, my mother and I had a wonderful experience. With her beautiful photos, we were able to capture our graduation anniversary at the Milan Duomo! Nima is super professional, talented, kind, patient, and always with a smile that inspires confidence, making you feel comfortable and enjoy. 5 stars! 10/10! Highly recommended! Thank you again, Nima! 😍

May 28, 2026
Rated 5 out of 5 stars

Highly recommend

I had such a lovely photoshoot experience with Tohid in Naples. He was very kind, patient, and professional from the beginning, and made me feel completely comfortable in front of the camera.

What I really appreciated was that he didn’t rush the session at all he took more time than expected to find the best angles, light, and locations. The whole experience felt relaxed, natural, and enjoyable.

The final photos were beautiful, high quality, and edited with great care. They captured real moments and the atmosphere of Naples in a very natural and cinematic way.

I would definitely recommend Tohid to anyone looking for a portrait, couple, travel, or lifestyle photoshoot in Naples.

June 1, 2026
Rated 5 out of 5 stars

Great experience

Great experience! The pictures are absolutely stunning. The photographer and assistant were very accommodating, kind and did an amazing job. It was a dream come true!
Would definitely recommend.

May 25, 2026
Rated 5 out of 5 stars

Thank you for great images and videos

Thank you for great images and videos. LOVE THEM!! You have great eyes for shot angles. Plus, super efficient to get quality images in different locations in a short time. Highly recommended!

June 1, 2026
Rated 5 out of 5 stars

Photoshoot in Nice

We booked a photoshoot in Nice and we are very happy with the result. Julia was our photographer and she made such a beautifull pictures. I wanted a couple shoot at the beach and what we wanted is what we get.

May 31, 2026

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