Always easy (too easy!!) online shopping and very fast international shipping. I find the website responsive and easy to navigate, with plenty of images of items. Shipping is expensive, but Australia... See more
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See what reviewers are saying
Ordered new Barbour Steve McQeen 9665 jacket for my son's belated Christmas present on a Sunday evening, chose standard delivery & jacket with us a couple of days later. Received confirmation order e-... See more
I spent a long time on the web trying to find a company that shipped the particular watch I wanted to Ireland. Finally found yours & it was very easy to purchase & complete the transaction I mu... See more
I ordered a Barbour jacket Friday afternoon, and the jacket arrived in Denmark Monday at noon. I could se that the jacket was dispatched just about one hour after I ordered! That is just quality s... See more
Company details
Information provided by various external sources
Smith and Morris Retail Ltd is a leading, award winning and independently owned Barbour supplier. We are proud to offer Barbour products online to our customers in the UK and Ireland.
Contact info
The Old School, Stone Road, ST5 5EG, Newcastle, United Kingdom
- 0844 844 8998
- customer.services@smithandmorris.co.uk
- smithandmorris.co.uk
5.0
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ladies Barbour
Great product especially at sale price, super fast delivery, I will use again
February 10, 2015
Unprompted review
Purchase of Barbour Jacket
Cannot fault anything, purchase arrived promptly, will definitely recommend to friends.
February 9, 2015
Unprompted review
Great service
Unfortunately I was sent the wrong size in my order bu Smith & Morris were very helpful, I returned the product and received a replacement quickly and easily. Dealt with an absolutely charming member of staff - if all people could be like that please!
February 9, 2015
Unprompted review
barbour jacket.
i was well pleased with my jacket and the delivery service was bang on. from order to delivery i was kept informed all the way also the delivery was early, the next day. great.
February 9, 2015
Unprompted review
Quality Service
Item arrived quicker than expected. Very happy with the product and customer service
February 9, 2015
Unprompted review
Very satisfied with purchase
Item as described and delivered within time stated.
February 8, 2015
Unprompted review
First class
Order simple followed by speedy delivery and item as described, highly recommend
February 8, 2015
Unprompted review
Very good
Good quality product
Reasonably priced
I can't complain can I?,
February 8, 2015
Unprompted review
Brilliant
Not only were Smith and Morris the only supplier of the gear I wanted to have it in stock, the sales experience I had with the very helpful, bubbly and efficient Harriet was second to none. Next day delivery too. What's not to like?
February 8, 2015
Unprompted review
Excellent service
It was a quick delivery and the product was just as described. I am very happy with the service! Thank you
February 7, 2015
Unprompted review
On line ordering
i had an issue with an on line order recently, I left my honest 2 star review and was contacted by the Customer Service team.
I have now changed my rate to the highest, as Lauren who has dealt with my issue has been professional, courteous and been most helpful in resolving my issue. Again my review is honest, if you have any problem, the team are most willing to help to resolve putting the Customer first.
February 6, 2015
Unprompted review
Reply from Smith & Morris (www.smithandmorris.co.uk)
Dear Susan,
Thank you for taking the time to write a review regarding your most recent order, please accept my sincere apologies that we were unable to complete your order.
As per our telephone call, I can confirm that your order did not complete due to you and another customer processing your orders for the same item, at the same time. As there was only one left in that particular size and colour, and the other customers payment had cleared first, it resulted in your order reverting to an order enquiry - due to this no payment was taken.
Like many of our competitors we do not currently have a facility in place where items in your basket are reserved, however I can assure you that we do value your feedback and the comments have been taken on board and passed to the relevant departments.
As discussed I am currently looking into an alternative jacket for you and I will be doing my utmost to get this resolved for you as soon as possible.
Kindest Regards,
Lauren Stone
Customer Services Manager
Great service!
Jacket was dispatched on the same day and delivered the next. Beautiful item, great price in the sale. Couldn't ask for anything more, thank you!
February 6, 2015
Unprompted review
Barbour mens duke jacket
Bought this jacket elsewhere but wrong size. When went back no sizes left. Contacted smith and Morris who were the first to email us that they had the jacket in stock in correct size. Lovely coat, efficient delivery. Many thanks!
February 6, 2015
Unprompted review
fantastic site
I ordered some trainers from this site, was emailed follow up emails about my order and when they would be delivered until the day i received them, which was a very quick delivery and very good product! Definitely be shopping on here again!!
February 3, 2015
Unprompted review
Excellent
Excellent service, delivery was really quick and I love the jacket! Not many website had such a good sale price on this jacket plus they had plenty of sizes in stock unlike Barbours actually site.
February 2, 2015
Unprompted review
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