Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(228)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once again beautiful work

Once again beautiful work. Have used this company several times and wouldn’t go anywhere else. Thank you.

June 22, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Many thanks to you for taking the time out to write us a lovely 5* review. It really does mean the world to us. Hope to see you again soon.

Rated 5 out of 5 stars

Faultless

Really helpful service and advice given when choosing frame and mount. Quality of workmanship is excellent. Items ready when promised.

June 1, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Many thanks for your lovely 5* review. Its so important to us that our customers are 100% happy with their finished framing. We hope to be able to help you again in the future.

Rated 5 out of 5 stars

Absolutely brilliant

Alan is so helpful and friendly. Very knowledgeable. My photos look wonderful - thank you!

June 4, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for leaving us a great review. We are so glad to hear that you are delighted with your finished framing.

Rated 5 out of 5 stars

Fantastic picture framers

Such a lovely business and I am absolutely delighted with my frames. They look amazing and I will definitely be using again. Many thanks

May 21, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thanks so much Ashley for leaving us such a lovely review. It means the world to us. Hope to see you again soon.

Rated 5 out of 5 stars

The service was fantastic

The service was fantastic, time spent helping me to choose the right mount and frame was fun and really helpful and informative. The finished framed pictures are beautiful. Just what we were after. Thank you 🤩

May 1, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much Jenny for leaving us such a glowing review. It really does mean the world to us that you are so delighted with our framing. We hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

Great picture frames

We have had a number of pictures framed by Smithbrook Picture Framing. They are always very helpful, giving us lots of ideas but always mindful of our budget. Would definitely recommend them.

May 7, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you Julia for taking the time to leave us a review. We always love doing business with you and hope to see you back in the shop very soon. Alan and Amanda

Rated 5 out of 5 stars

Beautiful final product- high quality

I had a tapestry framed and the final product was beautiful. They helped with the choice and style of framing and the picture was ready very promptly and neatly packaged. I would definitely recommend Smithbrook Picture Framing for high quality, professional work. Thanks

April 22, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much Maria for leaving us such a wonderful review! It really does mean so much to both of us. We hope to see you again soon,.

Rated 5 out of 5 stars

Very helpful and fulfilled…

Very helpful and fulfilled professionally and quickly.

April 25, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for taking the time to leave us a lovely 5* review. We look forward to being able to assist you again soon.

Rated 5 out of 5 stars

Absolutely excellent service from start…

Absolutely excellent service from start to finish. The team were incredibly helpful in guiding me toward the right design to choose — they have a fantastic eye for colour, shape, and texture, which made all the difference.

Everything was handled quickly and professionally, and the whole process felt very reliable and well organised. There’s also a wide range of options to suit different tastes and budgets, which I really appreciated.

It’s a very customer-focused experience, and I wouldn’t hesitate to recommend them.

April 12, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

What can I say Nicola? Such a lovely review, and it means the world to us, so thank you very much. Hope to see you again soon.

Rated 5 out of 5 stars

Great customer service and can cater to…

Great customer service and can cater to any framing need!

April 18, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for leaving us a 5* review. Its vital that our finished framing is perfect, and that the customer is 100% happy. We hope to help again with your framing needs in the future.

Rated 5 out of 5 stars

Thank you for our amazing pictures they…

Thank you for our amazing pictures they all look fantastic with their new frames
Best wishes Daphne and Jackie

April 11, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much for visiting us with your framing needs recently. I am so thrilled to hear that you were delighted with your finished framing and we look forward to seeing you both again in the future.

Rated 5 out of 5 stars

Helpful advice and quality servic

Called in to discuss framing a limited edition print. Was guided through options, shown how different mounts and a recomended frame would enhance the picture
Just collected in about a week since arranging and couldn't be happier
Very knowledgeable, helpful and easy to deal with, highly recommended

April 4, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you Simon for leaving us such a lovely review. It really does mean the world to us when we read this. Please do come back again if you need anymore framing done. We look forward to your visit.

Rated 5 out of 5 stars

We have used Smithbrook Picture Framing…

We have used Smithbrook Picture Framing on a number of occasions and always found them very professional in dealing with our pictures. They provided very good advise and we are very pleased with the results

March 30, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you Jonathan for taking time out to leave us a great review. We really appreciate it. Its vital to us that all customers are 100% happy with their finished framing. We hope to see you again.

Rated 5 out of 5 stars

Advice and workmanship

Both excellent, quick service and good communication. Will definitely use again.

March 29, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much for leaving us such a lovely review. We appreciate it. Hope to see you again soon.

Rated 5 out of 5 stars

Delicate 200 year old map

I took a delicate 200 year old map for framing. I wanted someone to treat it with care, and to provide advice in the best glass to use to prevent fading. Alan and Amanda were amazing! Welcoming, friendly and knowledgeable. I am delighted with how they framed this special piece and I will definitely be using them again.

March 20, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much Chantelle for leaving us such a lovely review. It really is vital to us that all our customers are delighted with their finished framing. We look forward to seeing you again.

Rated 5 out of 5 stars

Highly recommend

Lovely people, amazing service great job. Highly recommend!

March 24, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much Marco for the 5* review. It means alot to us.

Rated 5 out of 5 stars

Efficient and helpful.

A very friendly, helpful and efficient service. I will definitely be going back.

March 6, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you Heather for taking the time to leave us a great 5* review. We hope to see you again soon.

Rated 5 out of 5 stars

All round good and helpful service provided.

They were very helpful in guiding us re mounts as well as frames. The pair of pictures were ready in less than the 2wks, despite having to order in the wood for the frames. Cork spacers in the corners and fasteners for the hanging cord which were relatively flush to the back of the frame were a nice surprise. This made it easier for us to hang the pair of paintings by ourselves.

February 26, 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much for leaving us a wonderful 5* review. It means the world to us and we appreciate you taking the time to do so. We look forward to being able to assist you again with your framing needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look