Smiths Financial Solutions Ltd Reviews 254

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and responsiveness, highlighting their willingness to explain every step and answer all questions. Many people felt supported and never rushed, with the service often described as outstanding and efficient. Reviewers frequently mention the quick response times and the smooth user experience, appreciating the personalized and understanding approach. Consumers particularly noted the staff's dedication, going above and beyond to ensure everything went smoothly and making complex situations feel straightforward. Several individuals expressed immense gratitude for the guidance and expertise provided, especially in securing mortgages under challenging circumstances.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting the responsiveness, clarity, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

Richard and his team has been working to get our first ever mortgage with adverse credit. We never thought it would be possible to get a house on the open market so we first tried to buy through shar... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

Rich at Smiths Financial was absolutely fantastic. He guided us through the whole process with patience and expertise, and we genuinely don’t think we would have been able to secure our mortgage witho... See more


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Home Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 5 out of 5 stars

Highly recommended - Luke

Luke is genuinely exceptional!

I have contacted multiple brokers but it was clear from the beginning that Luke wasn’t just going through the motions.

He was consistently responsive, clear, and patient, always willing to explain things in detail and ensure I understood the implications of each step. Given how stressful and uncertain the mortgage process can be, having someone so reliable and reassuring made a huge difference.

I had already anticipated that securing a mortgage for my case would be challenging, but Luke approached it with a level of diligence, patience and persistence that completely exceeded my expectations.

He was super proactive and invested throughout the entire process. He didn’t just present standard options and leave it at that. He has literally gone above and beyond at every stage, leaving no stone unturned in order to secure a mortgage offer for me.

Overall, I couldn’t have asked for a better broker. Luke is not only highly knowledgeable and professional, but also incredibly dedicated and trustworthy!

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

The best mortgage broker

I had such an amazing experience dealing with Rich. His guidance was incredibly clear and professional, and he made the whole process feel smooth and easy. I really appreciated how responsive, approachble and patient he was throughout the whole process. I’m truly grateful and I definitely highly recommend!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Rich has made this whole process from…

Rich has made this whole process from start to finish smooth and stress free. We didn’t think we were quite in the position to get a mortgage offer, we reached out for some advice on what to do to get us there. A couple of months down the line and we have just received our offer.
If you need someone who is knowledgeable, patient and professional, Rich is your guy!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t thank Rich and Smiths Financial enough!

As a single mum who didn’t have a clue about the process of buying a home or how shared ownership worked, I can’t thank Richard enough for how he guided me through the process and obtained my mortgage. No question was too stupid and he went above and beyond and even helped with forms he didn’t have to help with. He came highly recommended as a mortgage advisor for shared ownership and I can 100% understand why. The service I received was amazing and I managed to get a fantastic mortgage out of it which is something that only seemed like a dream last year.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

In all honesty I can’t rate smiths financial high enough, Richard in particular has been helpful from the beginning to the end I will definitely be using him again when I look to remortgage.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I can't recommend Smiths Financial enough in particular Richard Nelson. Made the process of remortgaging really straightforward. Answered all questions promptly and we got our mortgage offer through in 8 days.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Richard and the team at Smiths Financial. They were incredibly quick to respond at every stage and took the time to explain everything clearly, which made the whole process feel straightforward and stress-free.

They were able to secure me a very competitive mortgage, and I was especially impressed by how quickly everything was turned around - just five days from start to finish.

I’d highly recommend them to anyone looking for an efficient, knowledgeable, and responsive mortgage broker.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had a very great experience dealing…

We had a very great experience dealing with Richard from Smith Financial. Very experienced in Shared Ownership. Supported through the whole process from application till completion which took almost 6 months. Would definitely advise them. Very responsive to all queries. Worth every penny.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience Luke Platt

I cannot recommend Luke Platt from Smiths Financial Solutions highly enough. From start to finish, he has been incredibly professional, supportive, and efficient.

He always responde me and made sure everything stayed on track, often going above and beyond to keep things moving smoothly. His knowledge and dedication really made a difference.

My brother and his wife previously worked with Luke for their morgage and remortgage and were extremely impressed, which is why they recommended him to me. After my own experience, I can confidently say he exceeded all expectations.

I was particularly surprised and grateful that Luke was able to help me secure a mortgage given my personal circumstances. I only wish I had contacted him sooner.

If you are unsure or hesitant, I strongly encourage you to reach out to Luke. He will take the time to explain everything clearly and support you throughout the entire process.

Thank you again for everything!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and very knowledgeable

Luke was a massive help, he provided us with comprehensive information and was able to guide us to our mortgage, speak more highly of his service. Highly recommended

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Supportive and Highly Responsive Mortgage Broker

Luke at **Smiths Financial** was very helpful throughout our mortgage process. Our situation required exploring a few different lenders, and he took the time to identify the most suitable option and guide us through the application clearly.

What I appreciated most was the communication. Many professionals under pressure can become difficult to reach, but Luke remained consistently responsive. We were careful to respect his time and boundaries, and he in turn was always approachable and willing to explain things when needed. He also arranged some Microsoft Teams meetings with us, which made discussing the details much easier.

Luke is a warm and genuinely people-focused professional, and that made the whole process smoother and more reassuring. I would happily recommend him.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

They know what they are doing

Great experience. This company will make sure you're looked after, will proactively chase up whoever needs prodding, be it you, solicitors, banks. Top rated. Great work with complicated mortgages, families and projects. Thank you Smiths Financial team!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Richard is our hero!

Richard is our hero!! We never thought we'd be able to get to where we wanted to be, but we are well on the way and it's all thanks to Richard. Very calm and reassuring and very responsive and caring throughout our mortgage application process. Thank you!!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. Luke made the whole mortgage process smooth and stress-free. He were always available to answer questions and explained everything clearly to us. I couldn’t have asked for a better experience and would highly recommend them to anyone looking for a mortgage.” I could never of done this with out you! Thank you so much! ❤️

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, Richard has been great from the get go, responded very quickly and has been good at keeping me well informed throughout the whole process, also very knowledgeable and answered all my questions.Highly recommended

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very glad I went with Smiths Financial Solutions

I had a really positive experience working with Smiths Financial Solutions while arranging my mortgage. Richard was very responsive throughout the process and always quick to come back to any questions I had. As a first-time buyer there was a lot to navigate, but he took the time to understand my situation properly and explained the options available to me clearly.

I felt well supported from start to finish. Richard kept things moving, provided plenty of useful information, and made sure I understood each step of the process. Communication was excellent and it was reassuring to know I could ask questions whenever needed.

I’d definitely recommend Smiths Financial Solutions to anyone looking for a mortgage broker.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Luke was amazing he not only got us a Great mortgage but reassured us when things got tough and went out of his way to help us! Definitely recommend!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service - Would highly recommend!

We contacted Smiths Financial to explore moving from our SO property for a house on the open market as we weren't sure is this was viable at the time. Luke Platt guided us and sourced a mortgage for us to be able to do this! We are very grateful of his services and would definitely recommend them!

February 28, 2026
Unprompted review

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