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Smokace offers everything I want in an online casino—huge selection, top providers, and exciting live casino options. The VIP program is a nice touch, and customer support is always available when I need help. Five stars!
I played at Smokace Casino and won €2000. After requesting two withdrawals of €1000 each, my account (VIO1982) was suddenly closed without warning.
The casino later claimed that I had “duplicate accounts” (referring to other accounts supposedly belonging to someone else I know) and used this as an excuse to confiscate my winnings.
I clearly operated only my personal account with my own personal details. The casino accepted my deposits and allowed me to play, but decided to close my account only after I won a significant amount — which shows very bad faith and abusive behavior.
Smokace Casino is operating without a valid license since Gaming Curacao ceased operations in August 2024, making this situation even worse.
I strongly advise players to stay away from this casino, as they do not respect fair play or their own terms and conditions.
I tried to close my account as I didn't win anything on their casino site over a long period.
When I wrote in there chat, the agent tried to persuade me not to close my account but ended up directing me to an email address to write to, I sent my request to their email, 3 different employees tried over 2 days to persuade me not to close my account again.
The can also get a bonus on the site, if you write a 5 star review here on trustpilot, which is rigged.
This site is SCAM and their RTP is extremely poor.
Stay away
I submitted a GDPR data access request yesterday. Instead of complying with the request, my account was banned without any explanation. I guess this speaks for their approach to GDPR compliance.
The lots of bonus , the lots of fun on the casino make my experience really good , the face that the support answer quickly is really nice too , everybody need to try this website !!
I don't recommend this casino it's a scam, just choose another one if you don't want problems and lose your money with complicated verification systems
STAY AWAY FROM THIS SITE. I MADE A DEPOSIT, BUT THEY REFUSED TO GRANT ME MY BONUS. THE SLOTS ARE RIGGED WITH THE LOWEST RTP I'VE ENCOUNTERED AT ANY CASINO. THE GAMES KEEP FREEZING, WHICH SEEMS SUSPICIOUS. EVEN IF YOU WIN, YOU WON'T GET VERIFIED OR BE ABLE TO MAKE A WITHDRAWAL. THERE ARE BETTER CASINOS OUT THERE WHERE YOU CAN SPEND YOUR HARD-EARNED MONEY, BUT NOT AT THIS SCAM SITE.
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