Very good customer service at the smoke Mart brickworks, the store was spotless and well organised, offered a great Varity in products, I'm very keen to come back explore more options! #retailhero
Company replied
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Review summary
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Smokemart Meadow Springs Usually gothere on a Sunday or Monday. The manager who does every Monday is always helpful and friendly. The other 2 who work Sundays are also friendly and lovely to chat... See more
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Smokemart Bunbury centrepoint: The ladies there are so lovely and really know what they are talking about! Always going above and beyond for customers
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Bunbury centrepoint: The store is so small but set up beautifully and the ladies in there always go above and beyond and they are so kind, will shop here again
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Company details
Written by the company
Australia's largest & most trusted tobacconist since 1988, with over 275+ locations Australia-wide offering 2-hour Same Day Delivery and Click & Collect.
Contact info
Australia
- smokemart.com.au
4.5
Excellent
66 reviews
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consistently fail at the same day…
consistently fail at the same day delivery,, the call line is closed at 4pm yet the we are unavailable message plays at 3:40 so we can't chase them up for the same day delivery's that they have failed to deliver, this is now the 4th and last time, im raising this false advising garbage with the ACC
September 8, 2024
Unprompted review
Reply from Smokemart
Hi Throrax,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear about your repeated frustration with our same day delivery service and phone line availability. Your experience clearly hasn’t met the standards we aim to uphold, and we sincerely apologize for that.
We understand how important timely delivery is, especially when it's promised as same-day, and it's clear we fell short—more than once. We're currently reviewing both our delivery process and phone system hours to ensure they align with what we communicate to customers.
We’d like to look into your specific orders and do what we can to make this right. Please reach out to us directly at hello@smokemart.com.au with your order details.
Thank you for your honest feedback—it helps us improve.
Scammers
Do not order online from these scammers. Incorrect description of products, many don't work as advertised, overpriced. I will never shop with this company again.
June 26, 2024
Unprompted review
Reply from Smokemart
Hi James,
We do apologise for the delay in providing a response to your feedback.
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We take claims like this very seriously, especially regarding product accuracy and performance.
It’s never our intention to mislead or disappoint, and we’d like the opportunity to make things right. If you can provide your order number and details about the issue, our team will look into it right away. Please contact us at hello@smokemart.com.au.
We’re committed to improving and hope you’ll give us the chance to resolve this.
Good experience, great price
Ordered 5 packs with same day delivery for a really good price. Same day delivery didn't work but was informed about that and updates on the order processing were great. All in all very good experience.
May 23, 2024
Unprompted review
Reply from Smokemart
Hi Basil,
We do apologise for the delay in providing a response to your feedback.
Thank you so much for your order and for taking the time to leave a review! We're glad to hear you were happy with the pricing and communication throughout the process.
Apologies again for the hiccup with same day delivery—we appreciate your understanding and patience. We're working to improve our logistics so we can meet those expectations more consistently in the future.
Thanks again for your support!
I purchased 3 lighters from Fakemart &…
I purchased 3 lighters from Fakemart & the mechanism on the top was stiff & did not work. They purchase cheap crap from China & charge elevated prices. I guess that's what alot of companies are doing. Say NO to cheap Chinese imports
May 17, 2024
Unprompted review
Reply from Smokemart
Hi Echo,
We do apologise for the delay in providing a response to your feedback.
We’re sorry to hear you weren’t satisfied with the lighters you received. Your feedback about the product quality is important to us, and we’ll be passing it along to our supplier team for review.
We always aim to offer products that meet both safety and performance standards, and we stand behind our customers' right to expect value for money. If you haven’t already, please reach out to our support team at hello@smokemart.com.au—we’d like the chance to resolve this for you.
We appreciate your feedback and are constantly working to improve our products and service.
Waste of time
Waste of time
Advertise products cheap online then after you put all your details in and surrender you credit card details then they tell you there’s no stock even when advertising the product is in stock and then none of there phone numbers work they just ring out after a long time. Shop elsewhere.
April 17, 2024
Unprompted review
Reply from Smokemart
Hi Joe,
We do apologise for the delay in providing a response to your feedback.
Thank you for your feedback, and we're genuinely sorry for the experience you've had. We completely understand how frustrating it is to place an order, only to find out the item is out of stock—especially after entering your details.
This definitely isn’t the experience we want our customers to have. We’re currently reviewing our stock system and checkout process to ensure this doesn’t happen again.
As for the difficulty reaching us by phone, we’re also looking into that—your time is valuable, and we want to make sure we’re as responsive as possible.
If you'd be willing to give us a second chance, please contact us directly at hello@smokemart.com.au and we’ll do our best to make things right.
Thank you again for your honest feedback.
If I could give a lower amount of stars…
If I could give a lower amount of stars I would! Purchased 40 disposable vapes and only 10 work! Been emailing and calling customer service for 3 weeks with no response! Even went into a store but was told I need to call them which would be fine if they actually answered their phones or replied to emails! Disgusting customer service avoid this business!!!!!
February 15, 2024
Unprompted review
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