Smokersconnect Reviews 

198
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast delivery and top quality products, noting that purchases consistently arrive right on time and in wonderful condition. People also genuinely appreciate the smooth website navigation, straightforward ordering process, and the friendly, reliable service provided by the team. Some reviewers were not happy with customer support, mentioning a frustrating total lack of response when trying to resolve delivery delays or missing items. A few other people also felt that orders occasionally arrived incomplete, significantly delayed, or sometimes failed to show up at all without receiving any communication.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and orders... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting a sharp divide in customer... See more

Product

People report ambiguous experiences with product, as many consumers praise the great quality items and fast... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast, professional, and reliable... See more

Response time

Users describe profound frustration with response time, noting that reviewers frequently receive no replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From when I first started buying my tobacco I haven't had a bad experience..2 weeks ago I order 1kg everything was fine till it got to mornington in Hobart tas and has apparently been sitting there fo... See more

Rated 5 out of 5 stars

Very happy with this company, sites easy to navigate and order, love the free express shipping and it never takes long to receive my order. Packing the cartons may need to be looked into but still pre... See more

Rated 5 out of 5 stars

Finally!! I have found a true Menthol cigarette experience. Can't wipe the smile off my face. Ordered on Wednesday, received Friday. Fabulous!!!!!!!

Rated 5 out of 5 stars

I have made multiple purchases of loose leaf tobacco from this seller. Product and prices are good. Service is always excellent. I thoroughly recommend them!


Company details

  1. Tobacco Shop

Written by the company

Smokers Connect is 100% trusted tobacco and cigarettes selling website which sell cheap cigarettes all over Australia with Free express Shipping in all over Australia.


Contact info

3.8

Great

TrustScore 4 out of 5

198 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(198)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Received incorrect order

Received incorrect order. Still waiting for what I've paid for which was 2 premium products. I was sent an extremely cheap version of what I did not order and no where close to what I ordered.....

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Have not had any dramas and they kept in touch the whole time great work and fairly good prices will order again for sure .Thanks guys

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from here!

I bought 3 lots of Rollo Red pre-filled cigarettes over a period of 6 months. The 1st lot were stale and half the smokes had the tobacco fall out of them as soon as I opened the package. The 2nd was covered in perfume so every smoke tasted of it. The 3rd and final lot had mold in the boxes and a couple of the smokes had a fungus growing out of them I had to throw all of them out. They have no customer service and the only way to contact them is via whatsapp. Will never buy or recommend them to anyone.

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

I am still owed $5 from my last review

I am still owed $5 from my last review. Once I placed my initial review which was very complimentary the prices went up by $25 a carton. Deliveries are taking longer and you cannot actually speak with someone. All communications are via text.

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

Never ever receive parcel

Never ever receive parcel. Sent them messages though WhatsApp numerous times. Parcel was sent to PO in NSW then was collected the next day by somebody (wasn’t me) I live in Tasmania. I contacted them. Was told it would be sorted out. Kept messaging and in the end I was accused of never even paying for the parcel even though it was originally sent. I sent them the receipt proof where I had made the transfer of money and they still told me I hadn’t paid and to contact my bank. This is going on for 3 weeks now and still never received anything or heard another word. Nothing but a rip off. Will never buy from them again and if you value your money if I was I wouldn’t purchase from them either.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Legit store

Legit store, Been my trusted go to shop! Responds quickly, and shipped product the nextday after ordering 💯💯

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast & free delivery

Fast & free delivery, very easy to communicate with & they acknowledge your message promptly, discreetly & well packaged. Would recommend as a first class seller as I personally couldn’t be more happier with their service.

July 28, 2026
Unprompted review
Rated 3 out of 5 stars

Legit but useless on the service side.

Have been ordering from them for about a year. Seems legit, can trust you'll get your order but don't expect ANY support in regards to order issues. Don't expect express post despite the site saying so. It is what it is, they know you can't go elsewhere.

July 27, 2026
Unprompted review

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