Smokersconnect Reviews 

198
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast delivery and top quality products, noting that purchases consistently arrive right on time and in wonderful condition. People also genuinely appreciate the smooth website navigation, straightforward ordering process, and the friendly, reliable service provided by the team. Some reviewers were not happy with customer support, mentioning a frustrating total lack of response when trying to resolve delivery delays or missing items. A few other people also felt that orders occasionally arrived incomplete, significantly delayed, or sometimes failed to show up at all without receiving any communication.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and orders... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting a sharp divide in customer... See more

Product

People report ambiguous experiences with product, as many consumers praise the great quality items and fast... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast, professional, and reliable... See more

Response time

Users describe profound frustration with response time, noting that reviewers frequently receive no replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From when I first started buying my tobacco I haven't had a bad experience..2 weeks ago I order 1kg everything was fine till it got to mornington in Hobart tas and has apparently been sitting there fo... See more

Rated 5 out of 5 stars

Very happy with this company, sites easy to navigate and order, love the free express shipping and it never takes long to receive my order. Packing the cartons may need to be looked into but still pre... See more

Rated 5 out of 5 stars

Finally!! I have found a true Menthol cigarette experience. Can't wipe the smile off my face. Ordered on Wednesday, received Friday. Fabulous!!!!!!!

Rated 5 out of 5 stars

I have made multiple purchases of loose leaf tobacco from this seller. Product and prices are good. Service is always excellent. I thoroughly recommend them!


Company details

  1. Tobacco Shop

Written by the company

Smokers Connect is 100% trusted tobacco and cigarettes selling website which sell cheap cigarettes all over Australia with Free express Shipping in all over Australia.


Contact info

3.8

Great

TrustScore 4 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(198)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast 5 Star Service

Easy ordering and fast delivery.
You may not get a confirmation email, but they will arrive. Trust the process.
Will definitely use again.

December 11, 2025
Unprompted review
Rated 4 out of 5 stars

From when I first started buying my…

From when I first started buying my tobacco I haven't had a bad experience..2 weeks ago I order 1kg everything was fine till it got to mornington in Hobart tas and has apparently been sitting there for nearly two weeks. I've been in touch with Aus post no answer and I've lost count of how many emails messages I've sent to sender and no response..I just wanted a simple question answered..I can't afford to loose $350 or the tobacco..I just need the sender to track it and follow up with Australia post as to were it is..I ordered 2x 250g on Monday will get tomorrow..I'm so lost how one can get through but not the other..had no problem before getting 1kg.😪

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM…

I have placed an order and have heard nothing back from them they have taken my money without a worry so be very aware of this scam.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM !!!!

SCAM !!!!
I placed my order, then got confirmation email & then transferred $$. Whilst waiting for package I got a email saying my order was cancelled and $$ refunded. Nothing has been refunded in 2 weeks. No response to repeated emails from me.
Just another POS scam site.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Order #1455

Order #1455
It’s not Scam item has delivered by express parcel and collected in 3 days fast delivery and cheap price

Only 1 unlike thing is carton box have slightly damaged but item was fine

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, scam, scam!
Smokersconnect will take your order and your money.
No receipt, no order number, no email acknowledgment of your order.
The only way I got a response to asking for my order information was through a dodgy WhatsApp number.
I was then abused via message.
Called them back on the same number, FaceTime, twice. No answer.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam - paid my money and haven't received any order confirmation, have contacted them and have heard nothing.
Do not buy from this site

June 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look