Smooch Wedding Rings Reviews 

346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely friendly, patient, and deeply knowledgeable during convenient home visits that make everyone feel entirely at ease. People really appreciate how comfortable and relaxed the whole decision-making process feels, noting that representatives never create any sales pressure. Consumers are also thrilled with the vast selection of beautiful custom rings and bespoke options available to explore at home. Reviewers repeatedly note that the entire journey from initial design concepts to final delivery runs exceptionally smoothly, frequently exceeding all of their initial expectations and bringing visions to life.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about their products. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the beautiful designs and perfect... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick turnaround times and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall fantastic and flawless... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly, helpful advisors who make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Nick and Smooch enough! We met Nick at Carden Park and straight away knew we wanted to get our rings from him as he was so honest and genuine and most important, completely flexible... See more

Company replied

Rated 5 out of 5 stars

Ash visited us yesterday evening in our home after coming across Smooch at a Wedding Fare. With our date just under two years away, rings aren’t something we had given much thought to. Ash made u... See more

Company replied

Rated 5 out of 5 stars

Ash came for a home visit after we met Smooch at a wedding fayre. His knowledge and professionalism was amazing and the selection of rings he brought for us to view and try on was so vast, it did ma... See more

Company replied

Rated 5 out of 5 stars

Nick was really friendly and very knowledgeable, we felt at ease and comfortable straight away. There was a large selection of rings available and we worked through before finding ones we’re both real... See more

Company replied


Company details

  1. Wedding Service

Information provided by various external sources

Smooch doesn't have shops - we bring our collection of beautiful wedding rings to your home. Every ring is made to order and guaranteed for life. See our website for more details - www.smoochrings.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(346)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a lovely experience with Smooch

We had a lovely experience with Smooch. Nick came to our house at a time that was convenient for us. He brought with him a suitcase full of beautiful rings. There was no ‘sales pressure’ we were able to try on as many rings as we liked, and there was no rush to do this. Myself and my partner found rings we loved and Nick went through the process of what happened next with us. We can’t wait to see our rings when they arrive. It was a beautiful ring buying experience, and all took place in the comfort of our own home. Thank you!

February 12, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 1 out of 5 stars

After care twerible

Bought our rings 2020 I think they we but got married in 2021! Been trying to send them back for a clean and do you think you can get hold of people nope!! I’ve tried all platforms to communicate & nothing!!
Don’t offer life time guarantee if you don’t let the previous customers take advantage of this offer don’t offer it! The after care is awful!! Especially when we’ve been enquiring about other rings too!!

December 18, 2024
Unprompted review
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Reply from Smooch Wedding Rings

Hi, we are here everyday from 9 am-5pm and answer all emails within an hour or two. We haven't seen your emails I'm afraid and of course we are happy to polish your rings. Please make sure you are emailing sales@smoochrings.co.uk
As of today, we still have not seen a request from you. Please give us your order number or post code so that we can call you and arrange the polishing of your rings. we have still not heard back.

Rated 5 out of 5 stars

HUGELY RECOMMEND

Nick was so helpful and absolutely lovely! Myself & my partner had no idea what kind of wedding rings we wanted but Nick really helped us decide! I loved the fact smooch come to your home and bring all their rings for you to try on (every single one if you wanted). Nick gave us so much of his time! Can’t wait to get our rings!!

January 17, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

We felt like Nick was a friend we had…

We felt like Nick was a friend we had always had! We are so happy to have found Smooch and choose them for our wedding rings.
Choosing our wedding rings was so lovely and calming. I didn’t feel rushed which lead me to a decision I was happy with. :-)

February 4, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Abbie & Ben- Chester

Nick was really helpful and made the whole experience fun and relaxed when choosing our wedding rings. My husband to be can find the pressure of picking something in a store overwhelming, so having the home visit was the perfect option. Can’t wait to see the finished products!

January 4, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Amazing

Amazing service they came to my house and we were able to pick our rings and use family gold

December 14, 2024
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Very happy

I found the whole experience very professional & there was no pressure to purchase the rings. Head office staff were very friendly and answered any questions we had very quickly. We can’t wait for our rings to arrive in July. I would definitely recommend this company

January 13, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Once again

Once again, an amazing experience at a special moment in our lives. Very friendly and professional. The rings are so beautiful.

January 16, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 1 out of 5 stars

Why is it when smooch gets a bad…

Why is it when smooch gets a bad review, that make out that you are the problem, yes, people do have issues & leave an honest review, but if it doesn't suit their image you get nothing but attitude tenfold back, if the staff worked in the real world & on a face to face bases they would crumble,
LETS SEE WHAT THEY SAY TO THIS REVIEW
Please get your facts right & I WILL NOT remove my review, silly silly company, certainly don't like criticism

January 11, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Hi Kerri, we know that this review is linked to that of your partner Mark. It is therefore not a genuine review because you did not purchase from us. All suppliers should be made aware that Mark has given 43 one star reviews and only one good review on Trustpilot. He obviously likes to cause trouble which can be extremely damaging to companies. We would appreciate you removing your review as it is related to an existing review and not a new review. Genuine dissatisfied customers are entitled to give bad reviews of course, but in this case the only complaint was that Mark could not call us as stated previously.

Rated 1 out of 5 stars

There's a difference between not being…

There's a difference between not being happy with the service and being abusive, aggressive and intimidating, yes I wasn't happy but definitely no to all other accusations made against me, some companies live in a fairy tale world where if you say BOO they will be offended these are one of those companies who don't like criticism and are offended easily maybe this is why your email only so you can hide.
You learn by your mistakes and yes I've learnt.

January 13, 2025
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

42 1 star reviews, WOW-everyone be aware!!

Rated 5 out of 5 stars

Nick was fab!

Nick was very accommodating, made the journey to come and see us, when I found him at the Chester zoo wedding fayre.
He brought the whole selection of rings to our home and nothing was too much trouble. Advising where needed and let us browse at our leisure. Very impressed with the beginning of our smooch journey. We don't get married until 2025 so the services they offer as in after sales I can't comment on but sounds very promising :)

December 27, 2024
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Fantastic service as usual!

Smooch are an amazing company. This is the second time we have used them. We bought our wedding rings from them back in 2019. I wanted to have my wedding ring made to fit against my engagement ring. They did my design perfectly. So when my husband wanted to give me an eternity ring there was only one place for us to go. Again I asked for Smooch to make the ring the same shape as my wedding ring but slightly tweaking the design. They did exactly what I wanted and the finished ring was perfect and is beautiful. I had to send it back for resizing but this was not a problem and returned to me about 15 days later. We would totally recommend Smooch especially if you have an unusual shaped engagement ring and you want to design a perfectly fitting wedding or eternity ring. Service was fantastic. Thank you, thank you, thank you Smooch!!

December 15, 2024
Unprompted review
Smooch Wedding Rings logo

Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Nick was amazing

Nick was amazing! Super friendly and chatty, he wanted to get to know us before we started which was a really nice touch, didn't just jump straight to bussiness and even got aquainted with our 7 month old labrador, he was very knowledgeable and honest! If something didn't look right or didn't suit and we asked for his opinion then he would tell us and recommend another style, we can't wait to see what the rings look like when we receive the order

10/10

We both can't thank him enough!

Tom and Megan x

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 experience

10/10 experience. We met Nick at a wedding fair and after which, we disscussed Smooch with friends and descovered this is where they got their rings from and Smooch came highly recommended. We arranged an appointment easily, Nick was very friendly and personable, he brought a wide selection of rings and let us brouse and chat without any sales pressure. We have picked exactly what we want, and the additional gifts for the best man and bridesmaids look lovely too, which is a bonus! Everything arrived on 21st December. Rings are perfect! We could not be happier!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

We would 100% recommend smooch rings

We would 100% recommend smooch rings. It turned a very intimidating process for us both into a fun one. Ashley was so helpful, we never felt rushed, he wasn't pushy he was very keen for us to ensure we chose what we wanted and he was very knowledgeable. My engagement ring is quite an unusual shape so I ended up having a custom made ring and the process was very easy and I was reassured every step of the way. We both had our date engraved too. Definitely go for smooch rings! If you're in the South Wales area, even better if you get Ashley

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, me and my partner had an appointment to fit our busy schedules, the team go above and beyond, my fiancé has opted for a custom fit wedding band to match her engagement ring she was very pleased with the design and can’t wait to see the finished product. Big thanks to Louise

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Just wanted to let you know our rings…

Just wanted to let you know our rings arrived yesterday and last night we tried them on and they fit perfectly we are absolutely made up and so excited for the wedding now so we can wear them! So happy with what we chose and it’s all thanks to you! Thank you for helping us. Like I said from the moment I met you at the wedding Fayres I knew it was what I wanted. Thanks Nick for coming to our house it’s a memory we will always cherish.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Super service for quality merchandise

Had never heard of this company before attending a wedding fair with my daughter and future son in law. Met Nick who was extremely helpful but not pushy and who explained all about Smooch. An appointment was arranged for Nick to visit at my daughter’s home for them to choose a wedding band for them both. I also wanted a new ring so I joined them. Nick spent a whole 3 hours with us all and we felt as though you were chatting to a friend. Not one of us felt pressured to buy anything but equally Nick was very knowledgeable and gave good advice. Would certainly recommend this company for their very personal one to one touch with an added bonus of very reasonably priced rings.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

PAULINE IS THE BEST

My girlfriend uses Pauline for my engagement ring and was absolutely amazing with her, making the process calming and enjoyable and showing her different rings and even wedding rings that would go with it for future to make sure it was the perfect ring. I know Pauline personally and feel that she really encapsulated everything I could ever want in a ring.
I would recommend Pauline and smooch to everybody because their wide range of rings and abilities means they have the perfect ring for everyone. I can not thank Pauline enough for everything she has done for us and will 100% go to her when we get round to doing our wedding rings because I know I can trust in Pauline and smooch to have the most perfect experience

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

We ordered our wedding rings from Smooch in August and they arrived today. Love them! We're so impressed with the quality and attention to detail. A special mention to Nick, our sales representative. As two VERY indecisive people, he made us feel so comfortable and confident with our decision. Nick was so lovely and we didn't feel at all pressured. He had an amazing selection of rings for us to look at. Would highly recommend! Thank you x

October 5, 2024
Unprompted review

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