smoovii Reviews 

83
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

Dissapointed with this company the device is OK although overpriced I would overlook if the customer support was better. My deal breaker and why I can't recommend is that they don't supply replac... See more

Rated 5 out of 5 stars

This is an excellent piece of portable kit. I was expecting something more flimsy and poorly made, instead the smoovi is very well put together, the battery lasts a long time and provides enough power... See more

Rated 5 out of 5 stars

I couldn’t recommend this brand more, i’ve had my blender for almost a year now and have never had a single problem with it, i use it almost daily for smoothies and iced coffee. Last week my blending... See more

Rated 1 out of 5 stars

At the first use the device it wasn't working, so I asked for help. They asked me to send them a video to identify the problem - which I did - but never get back to me (almost a month it has past).... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Enjoy delicious & nutritious smoothies & shakes on-the-go.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

83 reviews

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2.5

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(83)

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Rated 2 out of 5 stars

Dissapointed with this company no replacement glasses

Dissapointed with this company
the device is OK although overpriced I would overlook if the customer support was better.
My deal breaker and why I can't recommend is that they don't supply replacement glasses , and yes they are actually glass which is nice be inevitably means they can get broken. I now have 2 blenders with no glasses .
I'm now not getting any response from their customer services .
I would recommend you stay away from this company

March 26, 2024
Unprompted review
Rated 3 out of 5 stars

I thought it was quite a good version…

I thought it was quite a good version of this type of product and perhaps worth the premium price.

But beware - it has a glass cup that breaks quite easily and I've just been told they aren't able to supply replacements !

October 11, 2023
Unprompted review
Rated 3 out of 5 stars

Unfortunately I received a faulty & hazardous product..

I received the Smoovii blender (Order #335705) promptly after ordering through an affiliate (PureGym of which I’m a member). In principle it seemed like a great product to mix protein/health drinks conveniently on-the-go.

I found the blender to be very weak when blending even soft small chunk fruit smoothies. Often it would cut out every few seconds even with ample fluid present with the berries. The battery life was very poor after a full charge. At this point I wondered if there must be a fault with the unit.

However [and most importantly] on day two the exposed blades span even whilst the beaker was not present. The possibility of a nasty injury was significant! I emailed immediately with an image of the machine operating without the beaker.

I accept this must be a defective unit but given the nature of my negative experience I’m afraid I cannot recommend the product like others.

UPDATE: I had a reply within 48hrs and a full refund was offered without the inconvenience of having to return the faulty goods. To this end, customer service was on-point. I have increased my rating based on the customer service received.

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

They sent me a used and dirty blender

They sent me a used and dirty blender
All emails to support ignored. Refund policy on website seems to imply they only refund if you return a 'resaleable' product...but they sent it to me in that state.
Avoid

Update 11/2/23
Despite a number of emails still no reply from them. I paid for a brand new blender but they sent me a used and dirty blender instead and refusing to respond to my request for a refund.

Update 21/2/2023
Still waiting for refund authorisation. Emails and letters ignored.

February 4, 2023
Unprompted review
Rated 1 out of 5 stars

Useless, product does not work

I originally placed my order and it took a week and a half for someone to then email me to tell me that the colour I ordered was out of stock. They offered to send me an alternate colour and I replied immediately, and it took another week for them to get back to me and replace my order.
After finally receiving my Smoovii, I am extremely disappointed in it. It will not run for more than 2 seconds when trying to blend anything remotely frozen before getting stuck. The red light will start flashing and it will not turn on even when it's only full of water for cleaning. It takes me 10 minutes of starting it, shaking it, starting it again, opening it, cleaning the blades, closing it and re-starting it to even remotely end up with something resembling a smoothy, even when most of what's in it to begin with is liquid.
Overall this product is useless for its intended purpose.

April 25, 2022
Unprompted review
smoovii logo

Reply from smoovii

Hi there, I'm sorry to hear that! We recommend using small pieces of ice and lots of liquid, but you're also welcome to return the smoovii if you're not satisfied!

Rated 1 out of 5 stars

A complete and utter disappointment

Product arrived very quickly but despite charging it for more than 24hrs it will not turn on and blend.

I am terribly disappointed seeing as I am now unable to blend my protein shakes after every workout.

A full refund is in order and I will not be recommending this product or this brand to anybody.

March 30, 2022
Unprompted review
smoovii logo

Reply from smoovii

Hi Ramone, I'm sorry to hear that! I've had a look and I can see that we've sent you a message so hopefully we can get this sorted out ASAP.

Rated 5 out of 5 stars

I couldn’t recommend this brand more

I couldn’t recommend this brand more, i’ve had my blender for almost a year now and have never had a single problem with it, i use it almost daily for smoothies and iced coffee. Last week my blending jar accidentally got broken and after contacting the team I was sent a new jar completely free of charge within days! Amazing company and amazing product!

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

I use my portable smoovii blender every…

I use my portable smoovii blender every day for my lunch. I love having a fresh fruit smoothie with chia seeds, itsso refreshing and doesn't make me feel drowsy after lunch like some food does. Last week I broke the glass jar. I was so upset that I couldn't find another one that I contacted smoovii to see where I could find one. They were so good they sent me another one free of charge within a few days. I wasn't expecting this and am so happy with it.

November 21, 2021
Unprompted review
Rated 1 out of 5 stars

It worked the first few days and now I…

Mine worked the first few days and now I can’t get it to do anything even with nothing in it the light goes on nothing happens. I’m so disappointed I have to pay to return it. It should be free. They got my money and it’s garbage. They have no contact information so I can’t talk to anyone about the product don’t waist your money people it’s not worth the 65!/70 dollars even with a miles discount or any discount it’s not worth the money. Im so disappointed in this product. And they are no help not even a phone number I can call.

June 17, 2021
Unprompted review
smoovii logo

Reply from smoovii

Hi Natalie, I'm sorry to hear this. I sent you a message on the 25th of May the same day you first contacted us but we didn't receive a response. I'm sorry if you didn't see that message but I've sent you another now so I can sort this out for you ASAP!

Rated 5 out of 5 stars

A* customer service

Hazel responded to me within a day about wanting an extra product. She was just extremely helpful and generous with the help she of offered. The smoovii machine is by far the best smoothie product I’ve had, much better than my nutribullet which was 3 x the cost. Thank you.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

They create powerful blenders that can…

They create powerful blenders that can handle just about any job.(even frozen fruit)
I also love the glass bottles, they can easily twist onto the blender and cleanup is quick. I had an accident and a bottle shattered, but their team rectified the issue by sending a new one! Thanks guys!

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

This is an exceptional little blender

This is an exceptional little blender. I wanted to make sure I tried it for a while before reviewing and it has exceeded my expectations. I was a bit nervous about buying something like this without having seen it physically, but it works brilliantly and looks great.
I've used it for smoothies, slushies and cocktails. It blends very quickly and well. It's very easy to clean, which is a big plus, and the usb charging is very convenient.
It is worth ensuring you have sufficient charge before using, if you've kept it in the box unused for a while, but it does hold charge well.
Definitely buy this, if you’re on the shelf- it does everything you could possibly want!

April 12, 2021
Unprompted review
Rated 1 out of 5 stars

Delayed dispatch and delivery

Although I am sure the product will be good when it arrives my ordre experience has been very poor. Ordered on the 25th of Jan and on the 14th of Feb I still have no product and no confirmed delivery date. I chased the order up and was told there was a delay in despatch but was not given a delivery estimate or any offer of compensation

February 14, 2021
Unprompted review

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