While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
SMS8.io is an innovative SMS gateway solution that transforms Android phones into powerful SMS gateways, allowing users to send and receive bulk and automated SMS messages. With seamless integrations to platforms like WooCommerce, Google Sheets, Zapier, Make.com, and Google Calendar, SMS8.io enables businesses to automate text messaging directly from their own phone number, reducing communication costs and improving efficiency. Key features include: Unlimited SMS: Send bulk SMS or automated messages without any limitations. Integrations: Connect with WooCommerce, Google Sheets, and more than 1,000 apps via Zapier and Make.com. Automated Messaging: Schedule SMS, send auto-replies, and set up automatic notifications triggered by events or data changes. API Support: Developers can integrate SMS functionality into their custom apps via APIs and webhooks. Cost Efficiency: Unlike traditional SMS services, SMS8.io leverages your Android phone, reducing the costs associated with virtual numbers and third-party SMS services. With a flexible pricing model that includes both free and paid plans, SMS8.io caters to businesses of all sizes, offering a reliable and scalable solution for customer communication through SMS. Perfect for businesses looking to automate marketing campaigns, customer notifications, and more—all from their own phone.
Morocco
3.6
14 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are normally fairly responsive but not any more. I've called, texted, emailed multiple times trying to get an issue resolved with no response for almost 2 weeks. I've shut down my CRM because SMS8 is not working. It's quite sad because this product is really innovative.
I’m done with this company. The software doesn’t work properly, and customer support doesn’t respond.
I ran into an issue where I could only send about 10–20 messages per day. I contacted support about it, and they didn’t reply for over a month. During that time, two monthly payments went through while the problem still wasn’t fixed—and they didn’t pause or freeze billing.
After a month they said they would “look into it,” but nothing changed. Now it’s been another three weeks with no response again. I’m giving up.
Don’t fall for it, this product isn’t reliable and there is no support. Unfortunalty I can't add pictures of our one way chat. They should be ashamed of themselves.
Technical support is very fast and responsive. They even recorded a personalized video to explain the process to me.
I was provided help with my query swiftly. I rate their customer service 10/10 especially for being through whatsapp. Thanks to them I am now able to integrate sms8.io with GHL and send sms messages.
I tried integration with n8n and it is super easy to do. Works as it mentions and where I stay I have unlimited sms plan which saves me money. I had some transaction error but the customer service is very helpful in solving.
just started trying app isn't opening! in android phone so i can connect the device phone, tried to force stop many time it just takes the permission opening app which automatically shuts down
I gave the software a try for a couple of months, using Google Sheets and my API key to send messages. While it could send and receive texts, I kept running into a persistent error that was really frustrating. I followed the in-app video guide meant to fix it, but then my customers started receiving duplicate messages, which only added to the headache.
On April 27, 2025, at 9:45 PM, I reached out to online support via WhatsApp. At first, they seemed willing to help—until I mentioned I was sending a test message to my girlfriend. After that, their only response was “Work fin?” which I couldn’t make sense of. I sent six more follow-up messages, but none were even opened (the WhatsApp ticks never turned blue).
In the end, I decided to cancel my subscription. I couldn’t afford the risk of my customers getting the same message multiple times and dealing with the fallout. Also I found the support hit and miss, but think they gave up on me as they didnt even read the messages in the end.
Customer service was very fast. They're solve problem instantly.
Reply from Sms8.io
Thank you so much for your kind words!
We’re really happy to hear that our customer service team was able to assist you quickly and effectively. Your feedback means a lot and motivates us to keep delivering fast and reliable support.
If you ever need anything else, we’re just a message away!
– The SMS8 Team
Amazing customer service, they were knowledgeable and very competent. Explained everything well and solved me issue within a few minutes. Very satisfied and grateful.
Reply from Sms8.io
Thank you so much for the great feedback!
We're thrilled to hear that you had a smooth experience with our support team. We believe in providing clear, fast, and knowledgeable assistance — and it's awesome to know it made a difference for you.
Always here whenever you need us!
– The SMS8 Team
Customer service does not exist amd no help. They show 100's of SMS messages being delivered but when you check with your carrier these messages were never even sent. This service is complete fraud. Do not sign up with them. Had to open dispute with Paypal to get a full refund.
Reply from Sms8.io
Hello Mr. Rob Ellwood,
We’re sorry to hear about your experience. We did try to reach out to you via email and your registered phone number, but unfortunately, we received no response.
Upon reviewing your profile, we noticed that all of your reviews across various platforms are quite negative, which may indicate you’re a very hard-to-please customer. We respect that and are always striving to improve our service for everyone.
As for your refund, the full amount has already been returned to your PayPal account.
At SMS8, we take customer satisfaction seriously and are committed to continuously enhancing our platform.
Thank you,
The SMS8 Team
The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with [SMS8] was outstanding.
Reply from Sms8.io
Thank you for the amazing review!
We’re truly happy to hear that our team kept you informed and handled your inquiry with professionalism. At SMS8, we aim to provide not just a great product, but also an outstanding support experience — and we’re glad it showed.
We appreciate your trust and look forward to supporting you again!
– The SMS8 Team
I have been looking for bulk message app
And i have found this i have been using it for last 3months
Quick fast - easy control - save a lot of time by scheduling too
Reply from Sms8.io
Thanks a lot, brother!
We’re really glad you found SMS8 and that it’s been working great for you these past 3 months. Saving time and making bulk messaging easy is exactly what we’re here for.
Appreciate your support — and we’ve got more features coming soon to make things even smoother for you!
– The SMS8 Team
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
