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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the service provided, noting quick dispatch times and helpful communication from the team. Some people are satisfied with the product quality, describing items as genuine, good, and meeting their expectations. Reviewers also mention receiving products in good condition, with excellent packaging. However, some people were dissatisfied with various aspects. Several customers reported receiving damaged or defective products, with issues ranging from broken parts to non-functional items. There are also instances where the wrong product or model was sent, and some people felt the product quality was not as described or expected. Delivery service also received mixed feedback, with some experiencing delays or poor handling.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the quality, describing items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the product quality, noting genuine... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction, describing the service... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers express satisfaction with... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the quick and precise delivery, with... See more

Based on these reviews

Rated 3 out of 5 stars

Product received in good condition though packing was not so secure from damage, only single seal washer was given and mqinor wster leakage is from immersion joint. Thermolstate is noot working

Rated 3 out of 5 stars

Product original hai but packing bahut kharab hone ke karan product damage nikla aur delivery 2.5km door bulwake diya jo ki bahut hi ghatiya experience raha 😏

Rated 3 out of 5 stars

1 bulb is not working... How can you send without testing? 🤔🤔🤔 Shopping experience is good but one of the items not working & that's disappointing😞😞😞

Rated 4 out of 5 stars

Very nice your product but your delivery time not mentioned in your track id so please further mention in delivery date must


Company details

  1. Electrical Equipment Supplier
  2. Electrical Wholesaler
  3. Electronics Company

Written by the company

Smuf.in is an electricals and electronics product e-commerce website with more than hundreds products at best price so you need to buy it from our official website and get fast delivery to your home adrdress


Contact info

3.3

Average

TrustScore 3.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Fake products

My order ID is 66996. I recently ordered 25 meter of 0.75sqmm flat twin copper cable. But what I received was a 0.5sqmm copper coated aluminum cable. The wire has the marking 0.75sqmm FINOFLEX. I raised a complain in WhatsApp and email, no response. I waited for 4 days, still no response. I even tired to call though WhatsApp number, no response. Beware of this website, they sell fake items. If it were Flipkart or Amazon I would have easily returned it.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied with customer service and…

Satisfied with customer service and product despatched time (ship immediate after order placement). Product quality was also good.

February 25, 2026
Unprompted review
Smuf.in logo

Reply from Smuf.in

Hi,

Thanks for your valuable feedback.

Regards,
Smuf.in

Rated 5 out of 5 stars

Good site

Good site. Had good experience

February 21, 2026
Unprompted review
Smuf.in logo

Reply from Smuf.in

Hi,

Thanks for your valuable feedback and keep shopping with us.

Regards,
Smuf.in

Rated 5 out of 5 stars

good experience especially with…

good experience especially with customer service. keep it up

February 21, 2026
Unprompted review
Smuf.in logo

Reply from Smuf.in

Hi,

Thanks for your valuable feedback and keep shopping with us.

Regards,
Smuf.in

Rated 1 out of 5 stars

I had an extremely disappointing…

I had an extremely disappointing experience with Smuf products and services. The products were unusable, and the company refused to accept returns. I strongly advise others to avoid this service. I truly regret my purchase.

February 8, 2026
Unprompted review
Smuf.in logo

Reply from Smuf.in

Hi,

We always delivered genuine and working conditions products to all customers and If you facing any issue you need to connect with our support team. Sorry for the inconvenience

Regards,
Smuf

Rated 1 out of 5 stars

Complaint Regarding Wrong Product Delivery – Order #63011

SMUF has repeatedly been accused of selling fraudulent or substandard products and misleading customers, as reflected by its zero rating on the SMUF.Although the vendor supplies electronic products to Atoms, many customers report that SMUF becomes unresponsive when issues arise and provides no after-sales support. These repeated complaints raise serious concerns about the vendor’s credibility and reliability. Customers are strongly advised to report grievances to the appropriate Grievance Cell
(I am writing to formally complain that I ordered Rocklight RL M37, but instead received Rocklight RL M19, which is completely incorrect and unacceptable. This is a clear case of wrong product delivery.)

January 1, 2026
Unprompted review
Smuf.in logo

Reply from Smuf.in

Hi,

We always delivered genuine and same products as you ordered and models depending on the stock availability so don’t post these misleading reviews.

Regards,
Smuf

Rated 1 out of 5 stars

Waste of money.

Waste of money.
The product has been not working properly facing issues countinuesely.

I purchased the product and within the 2 months product has not working properly and the team will not coordinated.

I heartily say that please don't purchase it.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

They are frauds

They are frauds, they will send you some cheap copy or used products, and when you ask them to replace/exchange they will block you from WhatsApp. it is a shady company do not buy from them

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Most disgusting packaging

Most sucking packaging, the cells recived with just bubble wrapped, i ordered 8 cells, each cell didnt had a single safety measures, the holders i ordered are mixed in the bubble wrapp
, dont trust smuf...

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam e-commerce website

It's a scam website. They put up things at a discounted rate and will send you a cheap useless copy. They work on exploiting a psychology where you don't want to file a complaint due to "low price", also how any police will take it up for few hundred rupees scammed. There location is a random map, and contact is WA only. They won't respond to support mails either. It's a total scam, avoid it. The positive reviews here are mostly paid reviews, which is very common this days!

December 7, 2025
Unprompted review

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