smytten.com Reviews 

27
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I used to order usually trial packs from Smytten very often , but whenever i used to order from Smytten above 500, i was not sure whether they ll deliver ir not as previously they hv ditched me. This... See more

Rated 1 out of 5 stars

“I placed my order 15 days ago, and the payment has already been completed, but I still have not received my order. I am extremely disappointed with your service, and my experience has been very poor... See more

Rated 5 out of 5 stars

It was such a great product I'm in love with the products just make sure that the toner is not good at all of dot&key watermelon

Rated 5 out of 5 stars

I was worried about the delivery since I stay in Northeast. I ordered Derma Co Aqua Gel Sunscreen and the LA colour eyeshadow palette, it did arrive on time. The packaging was also sealed and nothing... See more

Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Health and Beauty Shop
  5. Perfume Store

Written by the company

Smytten is India's leading beauty, wellness, and lifestyle discovery platform, serving over 30 million users across the country. We have pioneered the "discovery-commerce" model in India, offering the nation’s largest collection of authentic trial-size products (minis) alongside a comprehensive full-size retail shop. The Trial Experience: > We believe in "Try Before You Buy." Smytten hosts a curated collection of 2,500+ trial SKUs from over 1,500+ premium brands like Minimalist, Mamaearth, Plum, Cetaphil. Our minis (ranging from 5–200 ml/g) are 100% authentic and brand-verified, making them perfect for building a personalized skincare routine, trying new actives like Vitamin C or Retinol, or packing travel-ready, airline-compliant kits. Best of all, we offer 100% cashback on trial orders, which is credited directly to your Smytten Wallet. The Full-Size Shop: Beyond discovery, Smytten is a premier destination for full-size shopping. Our shop features over 2,500 brands across categories like skincare, haircare, makeup, fragrances, and men's grooming. Once you’ve discovered your favorites through our trial system, you can purchase full-size versions with the confidence of authenticity and the benefit of wallet discounts. Our Commitment: Founded in 2015, Smytten is dedicated to making premium lifestyle discovery accessible, transparent, and waste-free. With PAN-India delivery and a community-first approach, we are the go-to destination for 100% genuine products and AI-powered personalized beauty recommendations. Discover, Try, and Shop the best of beauty and wellness on the Smytten App today.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

27 reviews

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2.5

All reviews

(27)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst Company I have ordered my…

Worst Company I have ordered my products last 9 days I javed received yet and there is not response on mail AI is there in chat and already paid I used first time this aap and worst experience my money is wasted I didn't got any thing fraud company pathetic 😡

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Really on head over heels with their product

I am really really on cloud nine. I am literally on head over heels. Can't describe my happiness. Thank you SMYTTEN. You're products are amazing. Each & every product I received is toooooo good. I just ordered 4 trail products, and I received it with a lot of freebies. Literally, while I was unboxing yesterday, mum was too with me. I was telling her that except these 4 products , all others are free - she couldn't believe that. Firstly, I was toooo much afraid that they would send me an expired product or the things which are at the edge of death(near to expiry date😅) , But more products have atleast 2 years for them to get departed from this earth and others have utmost 3 years. Thank you Smytten. Really made my day and this was my first order. I was scared of online payment but for my 2 nd order I would really opt for online payment so I could save few more bucks, which I can spend on any other product. Cheap products at best quality 👍👍👍👍👍. Can't explain how much I am grateful to you Smytten. And of course i want to mention about your delivery service.the delivery date is 11/9 but unfortunately I was not able to receive at that time. But they have delivered me the next day without any HESITATION, thank you for that toooooooo. Loved your products, website, ur delivery service a lot 🥰🥰🥰🥰

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

I have placed multiple orders with…

I have placed multiple orders with smytten with trial packs. After which I placed my actual order worth 4300 INR. The box was small and I found 2 products missing in the box. I checked on the website and started whatsApp conversation. They recommended me raising a ticket in the app which I did with the images they wanted. They replied we will get back to you within 48-72hrs and that was on 2nd august. Today I remembered I did not get update on the ticket so I started the conversation again. Now the following are my disappointments:
1. They did not get back with the update on the ticket even after 72 hrs.
2. When I get back enquiring about the ticket they ask for the images again.
3. The whatsApp chat I asked to speak to an agent and I don't know if it was chatbot Or an actual agent. They do not understand anything. They don't try to solve the issue, instead kept repeating the same thing over and over again.
4. There is no phone no. to talk to.
5. When mailed for a call back - no response.
6. I don't see any sincerity from smytten end to resolve the ticket that was raised 8 days back.
7. They want us to trust them.. But when it comes to other way round.. They don't give a damn to resolve nor trust that the product is actually missing.
Very annoying and disappointing..

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Worst..Got different products..Fraudulent

I recently placed an order with Smytten (Order#11713067). I received completely different products. I am trying to reach their non-existent customer support which is only via email but there is no response. All I get stereotyped messages. I checked their reviews online and found out that they change the orders in transit as per their convenience, claim that they contacted you but they never do that, and deliver different products that they actually want to dump. This is a pure online scam.

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Worst company ever #smytten is a…

Worst company ever #smytten is a complete fraud company. They grab ur attention through these trials and get payments then later they scam you. I ordered my first order from smytten on 9th oct and i thought it must be trusted but no they literally didn’t send me my order since then and making stories and update your tracking with some lame reasons… i mean its Unbelievable. How can they do this with us. They literally delete comments from insta and take money and don’t even refund. They reply you just for the sake and also then when I commented on their post. There are so many innocent ppl like us who are the victims of this fraud company. They have such poor customer care services. I mean there’s no such service only. I seriously want ppl not to trust them ever. And i want my refund back. Stop playing with us and our patience. I want my problems to be resolved asap.

October 16, 2022
Unprompted review
Rated 1 out of 5 stars

Is smytten a scam?

Highly unprofessional and the worst customer care in the world. Social media team is so busy on to deleting genuine user comments that they do not even care about loosing the customer. If you are ready to loose your money and never receive the package then go and buy from them

October 15, 2022
Unprompted review
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