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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant frustration with the subscription service, finding it extremely difficult to cancel. They frequently reported issues with payments, including billing discrepancies, charges occurring after cancellation, and concerns regarding payment method updates. Reviewers also consistently criticized the customer service, describing it as unresponsive and unhelpful when trying to resolve these issues. A small number of people were satisfied with the product itself, mentioning enjoyment from trying snacks from other countries or appreciating the customer service team's efforts to help when issues arose. However, a larger portion of customers found the product quality to be poor, with some receiving stale, melted, or uninteresting snacks, or items that did not align with their specified allergy restrictions.

What people talk about most

Subscription

Clients share negative opinions on subscription, with many reporting significant difficulties and frustration... See more

Payment

Reviewers express significant dissatisfaction with payment processes. Many customers report unauthorized... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction, citing issues like... See more

Cancellation

Customers consistently note negative experiences with cancellation. Many reviewers report significant... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as a "joke" or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It takes forever to get the box cancelling isn’t easy and you be told that you have to go to the end of your subscription. I was told two different months that it needed (conveniently a few days befor... See more

Company replied

Rated 1 out of 5 stars

Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these... See more

Company replied

Rated 1 out of 5 stars

Just terrible! Charged me on December 1st. On January 3rd my December box has not shipped. Charged me again on January 1st and I assume I will struggle getting January's box. No response from customer... See more

Company replied


Company details

  1. Food and Beverage Exporter

Written by the company

SnackCrate creates unforgettable experiences through a monthly box of global snacks.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is a fun way to explore the world

This is a fun way to explore the world. For my teenager, who never stops eating, it has him more interested in travel and ACTUALLY using a map! They have a good variety of large and small, Salty and sweet treats. We look forward to getting the box every month.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

It's my families monthly bonding tool.

I started off with snack crate as a late Christmas gift to my family and it really has been something special. Every month we look forward to first everyone guessing what country the box is from and then we use the supplied book to enhance the whole experience. We are a family of 6 and we have the middle sized box. It suits us great as it gives us plenty of different tastes.
All in all this is a great service and it seems to be ran by the right people. Thanks.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great company, great snacks.

Great company with great snacks from all around the world. I particularly like the snacks and drinks I would never have tried on my own.

September 20, 2023
Unprompted review
Rated 4 out of 5 stars

Shipping is TOO long!

It literally takes 1 month to get snack crate. For example... I get charged on August 1 for August snack crate... I don't actually receive the crate for August until September. I feel like a month is too long to wait for a crate. My kids love it!

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

My sister loves it

I bought this for my sister for Christmas. Personally, I don't get it. You receive delicious things sometimes. Sometimes you try awful things that I wouldn't give my dog. No matter, my sister loves it. If you have a person you love in your life that likes trying weird new food, this is the perfect gift.

October 18, 2023
Unprompted review
Rated 1 out of 5 stars

Thieves.

I haven't ordered from these for over a year and today they have just decided to help themselves to money from my bank account. I definitely haven't ordered a new crate.
Absolutely thieves.
Beware, seems they can and will just take your money when they want, even over a year since you last used them.
Reporting for theft.

October 14, 2023
Unprompted review
SnackCrate logo

Reply from SnackCrate

Hey there, Jude! First of all, I'm sorry to hear that you may have been recently charged by SnackCrate, if you weren't intending to be. From what it sounds like, you may still be subscribed to receive our crates. No worries, though! Simply reach out to us at happy@snackcrate.com, and one of our customer service representatives will make sure you get refunded in full for any recent, undesired, charges, and they'll make sure any active subscriptions are canceled as well. Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via Phone and LiveChat Support, Monday-Friday, 9am-5pm CST. Just shoot us an email at happy@snackcrate.com, give us a call, or chat in! We're always happy to help, and we will definitely make sure you get all of your funds returned to you , ASAP! :)

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