Snapcycle Reviews 98

Fast shipping

We stopped offering your products because of your warranty period.

I purchased the rear basket for my Wife's bike for a Christmas gift and when she opened it for Christmas the basket looks as though it had been dropped and was dented on the bottom. The box it came in was not damaged so it must have been dropped prior to shipping. How do I go about getting it replaced?

Kurt Sramek

Wrong item was sent. I have tried contacting Snapcycle but they are not responding to my emails.

a little bit slow (two weeks) to fulfill the order (a new display) but otherwise perfect

Be more transparent until the customer of the truth about what they're doing

Terrible, ordered it 27 days ago still doesn’t show that it’s on the way. FedEx tracking says they have the package sent snapcycle 4 messages
Been about ten days since they would look into it. Wouldn’t order from these clowns

Customer service is non existent

Have tried contacting customer service numerous times . No reply .
I'm told they are going out of business .
This is why you buy from reputable companies with good customer service

The bike itself seem to be good. I would give it a 4 stat rating. The support gets a 0 to 1 star. Customer support appears to be nonexistent. I have left several voice mails, not one of them was returned. I have email with a couple issues, no reply back. The bike came damaged, you were going to send out a new back rack, have not see it yet, nor have you replied to my email asking about status. I'm concerned that if something goes wrong and the bike is inoperable that I would be on my own to fix it.

Check your products for quality control. The rack I got the package it came in was not damaged. So that means the rack was sent to me bent or not welded together right in its jig. So the product needs better quality control. As far as my bikes I have 2 and they are great. Luckily I was able to bend the dack to fit my bike.

I consistently called and emailed Snapcycle since I received my damaged order on April 10th, to no avail. No one ever responded. I am still waiting.

My Warrior bike arrived with a dented and chipped frame. I reached out to support a couple of times to ask about my warranty options before riding it, but haven’t heard back. I wasn’t too concerned at first and I just wanted to know what my options were, but the lack of response has been disappointing, especially since I chose Snapcycles partly because I heard their customer support was excellent.

I’m happy to update this review if this issue is resolved.

I bought a R1 step thru bike in Oct 2024. After getting four flats in one month I reached out to Snapcycle for help. From the beginning, I was responded to with an attitude by a rep.

While actively deducing what may have been wrong with my rear wheel, they accused me of changing the cause and confusing them.

I eventually find out the rim is cutting the inner tubes.

For some reason, they also asked for details on the original inner tube. Why would I still have the same inner tube after having flats multiple times?

They eventually agreed to send me a replacement rear wheel stating "this is the first time we have encountered such a situation"

I had to ask for the shipping number after a week. Once I got it, it wasn't even the right size. I reply letting them know. Then I am sent just a tire.

I was sent the wrong item twice. I bring this up and I am just told this:

We have carefully checked our inventory and currently do not have rims with tires for the R1. We recommend that you try replacing the inner tube and outer tube we sent you to see if the flat tire problem recurs."

It's like the previous emails were never looked at.

I'm being told to use the incorrect items to fix the problem.

I have replaced the inner tube four times. How will using another inner tube ( or outer tube? What?) fix the issue for something mechanical? Even if I wanted to replace it with what they gave me, the inner tube of the smaller wheel is two sizes too small! Where is the logic in any of this?

If the correct item truly isn't available in their own warehouse, why won't they just send one when it becomes available?

I had mentioned multiple times this bike was meant to be my main mode of transportation. I have continued to reach out just to be ignored with no solution. On their website they state their bike is covered by the warranty for two years. Rims are covered yet they have chosen to barely assist me and ignore me. Because it involves actually doing their job? I am still reaching out with no help. I have had this issue for months now.

Do not buy from this dropship company they will take your money and gaslight you for asking for what they claim to provide.

Great advertisement and prices were very fair.

Ordering, delivery, assembly and riding the e bike. If I had questions, the response time was reasonable.