Snape and Sons Reviews 968

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Site easy to navigate and options of available items clear. Payment via PayPal effortless. Efficient communication by email and prompt delivery. Delighted with item as exactly as described and reaso... See more

Rated 5 out of 5 stars

Good price delivered as promised, I wish I had realised they were local and I would have picked up rather than paying for postage but that was my problem. I will go straight to the shop next time

Rated 5 out of 5 stars

First time ordering from Snape and sons. The products I ordered were good price (price comparison complete before ordering) and great quality. I recieving updates on the progress of my order and del... See more

Rated 5 out of 5 stars

Very simple, my dogs toy was totally destroyed (by him) I got him more toys, he didn't touch them, so I looked on line for this chicken, and snapes had it. Ordered it, came so quick I was over-the-cou... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Garden Center
  4. Hardware Accessories Store
  5. Home Goods Store
  6. Kitchen Supply Store

Written by the company

The independent and family owned hardware store for everything everyday. Established in 1936, Snape & Sons has been serving Cheadle Hulme, the surrounding areas and now the nation with with everything home and garden for over 80 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

968 reviews

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Rated 5 out of 5 stars

Good seller

Product arrived as described and on time. Great communication and affordable products.

April 10, 2024
Unprompted review
Rated 3 out of 5 stars

Ordering Easy - Thereafter Customer Service 👎

Ordering was easy.
Thereafter not much customer service.

Requested Shipment delayed 3 days, so I would be at home, not read/actioned, dispatched immediately.
Delayed courier and confirmed, Snape's courier not mine (Snape's responsibility), delivered immediately while away.

Suggest review of dispatch and courier..

April 15, 2024
Unprompted review
Snape and Sons logo

Reply from Snape and Sons

Thank you for taking the time to provide us with your feedback and apologies for any inconvenience caused the early delivery. I have queried this with my colleagues and will be looking to review our current procedures for events like this to avoid similar experiences in the future.

As a small family business customer service is a core part of our business and I can only apologise again that we didn't meet your expectations on this occasion, but hope it doesn't put you off support small business in the future.

Kind regards,
Adam Snape.

Rated 5 out of 5 stars

Great shopping experience.

I found Snape and Sons when I was trying to buy a replacement electric blanket. They had the one I as searching for and it arrived when they said it would and it was well packaged.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Snape & sons had the solution…

Needed something to keep my herbal teapot that I also use as a cafetière because of the infuser, didn’t want all different sized thermal wraps or other alternatives. Remembered the old teapot cosy from my childhood so looked for the most suitable for my needs & eventually saw the “Stellar” in black with silver lettering, abs perfect & suited some of the colours in my kitchen. Typically everywhere was sold out but after perseverance saw Snape & sons had one & at a reasonable price so ordered. It came very quickly & well packaged that I’ve noticed I get from using these small valuable family companies. Very happy indeed & will definitely use them again…

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great little business with competitive pricing

I had been hunting for a specific eco friendly washable scourers. Snaps and sons had them, they were very competitively priced, dispatch was swift and the goods arrived economically packaged with as little excess packaging as possible. Fabulous business and a great find.

March 31, 2024
Unprompted review

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